accidentally went to withdraw bitcoin (i meant to do solana) and put my solana address. My money never came and my 5300+ gem balance was gone. I didn’t see a transaction either. Afte... See more
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Review summary
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Reviews shaping this summary
Papa is a great addition to the team. Quick to answering questions and resolving issues, makes me wish other sites had great support like this one. Great job, Papa, RustClash hold onto this one!
Company replied
Really good customer service. Responded and got my problem resolved in under 5 minutes
Company replied
Support was very helpful and had my issue resolved quickly and easily.
Company replied
Company details
Written by the company
RustClash.com is an free-to-play online social casino for Rust players. It offers a secure and legal platform to bet skins and coins.
Contact info
United States
- rustclash.com
4.0
Great
240 reviews
Replied to 11% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and straightforward support!
Runesen was very helpful and responded quickly to resolve my issue regarding a skin withdrawal issue
1 February 2025
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for the great feedback! 😊 We’re thrilled to hear that Runesen was able to assist you quickly and effectively with your skin withdrawal issue. We’re lucky to have him on the team!
If you need further assistance, don’t hesitate to reach out. We’re always here to help!
Kind regards,
RustClash Customer Service Team
SCAM WEBSITE
I made an inquiry about purchases with debit cards in other people's names and they banned me directly. I only made an inquiry and the way to proceed in case an account has funds and is banned, to know the ways in which they return what was bought in the store or if they make a refund directly to the bank, but they simply block you just for asking. It is clearly a scam page.
//////////////
Hice una consulta sobre las compras con tarjetas de debito a nombre de otras personas y directamente me banearon. Solo hice una consulta y la forma de proceder en caso de que una cuenta tenga fondos y sea baneada, conocer las formas en las que devuelven lo comprado en la tienda o si realizan un reembolso directamente al banco, pero simplemente te bloquean solo por preguntar. Claramente es una página de estafas.
29 January 2025
Unprompted review
Reply from RustClash.com
Hi Arrofaldao,
Thanks for sharing your experience, and we’re sorry to hear that your inquiry led to a frustrating outcome. We understand how concerning it can be to have your account restricted, especially when you're just asking questions.
However, it's important to clarify that asking about using payment methods that don't belong to you can raise red flags, as it may fall under activity that violates our Terms of Service and anti-fraud policies. Even if your intention was simply to understand the rules, our system and team may flag certain topics as potentially suspicious to protect both our users and the platform.
That said, we’re absolutely open to reviewing your case in more detail. If your account has a remaining balance, and you're entitled to a refund, we will always handle that appropriately based on our terms. Please reach out to our team via live support and we will help answer any questions.
We’re not here to block people unfairly, and we’re happy to clarify any confusion — thank you again for your feedback.
Kind regards,
RustClash Customer Service Team
Very helpful and understanding
Very helpful and understanding, Top tier Support
24 January 2025
Unprompted review
Reply from RustClash.com
Hi Chaz,
Thank you so much for the kind words! 😊 We’re thrilled to hear that our support team was able to help and provide you with a top-tier experience.
If you need anything else, don’t hesitate to reach out. We’re always here to assist you!
Kind regards,
RustClash Customer Service Team
do not depo under 3.01$ cause youll not…
do not depo under 3.01$ cause youll not get money for some reason...
23 January 2025
Unprompted review
Reply from RustClash.com
Hi Johnny,
We understand your frustration, and we appreciate you bringing this up. To clarify — deposits under $3.01 (after fees) are automatically credited as Coins, which are used for playing the games, but can’t be withdrawn. Only deposits of $3.01 or more are credited as Gems, which are withdrawable.
We agree this could be clearer upfront, and we’re always working on improving how that’s communicated during the deposit process. If this caught you off guard, we encourage you to reach out to our live chat support so we can review your case and try to help make it right.
Thanks again for your feedback — it's important to us.
Kind regards,
RustClash Customer Service Team
amazing service
amazing and very understanding, didn't waste my time and got everything done as soon as possible. big thanks to metzo for being cooporitive.
23 January 2025
Unprompted review
Reply from RustClash.com
Hi Dan,
Thank you for the fantastic feedback! 😊 We’re so glad to hear that Metzo provided you with quick and understanding service. We truly appreciate your kind words!
If you need anything else, don’t hesitate to reach out. We’re always here to help!
Kind regards,
RustClash Customer Service Team
Reply from RustClash.com
Hi Dylan,
We’re really sorry to hear that you feel this way. We take all feedback seriously and want to understand your concerns better.
Could you please provide more information about your experience? We’ve sent a request for more details via Trustpilot so we can better understand why you feel this way and investigate any issues you may have encountered.
We are committed to providing a fair and transparent experience for all users, and we’d like the opportunity to address any concerns you may have.
Kind regards,
RustClash Customer Service Team
Wonderful and respectful mods
Wonderful and respectful mods, fair gameplay, and quick deposits/withdrawals.
12 January 2025
Unprompted review
Reply from RustClash.com
Hi David,
Thank you for the fantastic feedback! 😊 We’re so glad to hear that you had a great experience with our moderators and that our platform has provided you with fair gameplay and quick transactions.
If you need anything else, don’t hesitate to reach out. We’re always here to help!
Kind regards,
RustClash Customer Service Team
cant do it from my country this website…
cant do it from my country this website its trash
12 January 2025
Unprompted review
Reply from RustClash.com
Hi Felix,
We’re sorry to hear that you’re having trouble accessing Rustclash.com from your country. Unfortunately, due to local laws and regulations, certain regions may face restrictions or limited access to our platform. We understand how disappointing this can be, and we’re constantly working to ensure that our services are available to as many users as possible.
If you believe there’s an issue with access in your region, please feel free to contact us via live support and we can look into any potential solutions. We truly appreciate your feedback and hope we can find a way to improve your experience in the future.
Kind regards,
RustClash Customer Service Team
Fast, quality help
They answered my question within a minute of putting it in, mind you its 1am on the west coast. They provided pictures and a detailed description of how to fix my issue of my missing skin.
11 January 2025
Unprompted review
Reply from RustClash.com
Thank you for sharing your experience, Lucus! We're thrilled to hear that you received fast and helpful assistance, especially at such a late hour. Our team always strives to provide clear and effective support to ensure that your gaming experience is as smooth as possible. We're glad we could resolve your issue quickly!
Kind regards,
RustClash Customer Service Team
Reply from RustClash.com
Thank you for your review, Ghazi!
We're happy to hear that you experienced a quick response and found the solution clear and helpful. Our team is always here to assist and ensure your gaming experience is as smooth as possible.
Kind regards,
RustClash Customer Service Team
Reply from RustClash.com
Thank you for your kind words, Marvin! We're thrilled to hear that you love the service. Our team is always here to ensure you have the best possible gaming experience, and we appreciate your support!
Kind regards,
RustClash Customer Service Team
Reply from RustClash.com
Thank you for your review, DR. PADLÓ! We're happy to hear that our team was helpful to you. If you ever need assistance again, don't hesitate to reach out—our team is always here to support you!
Kind regards,
RustClash Customer Service Team
great fun great team
run site, free can be free to play so not pressured in to spending money, cool coin feature just for fun, and a amazingly helpful support team!
21 December 2024
Unprompted review
Reply from RustClash.com
Thank you for your wonderful review, Michael! We're so glad to hear you're enjoying the site and the cool features we offer. It's great to know that you appreciate the fun atmosphere and our supportive team. We're always here to make your experience as enjoyable as possible!
Kind regards,
RustClash Customer Service Team
Problems and fixes
I had an issue with the site but I contacted support and they totally helped me to fix It, they are so kind and responsible with their community
16 December 2024
Unprompted review
Reply from RustClash.com
Thank you for your kind review, Alejo! We're so glad to hear that our support team was able to resolve your issue quickly. We always strive to be helpful and responsible, and we truly appreciate your recognition of our efforts. If you need further assistance, don't hesitate to reach out!
Kind regards,
RustClash Customer Service Team
Site glitched when i withdrew a 20…
Site glitched when i withdrew a 20 dollar skin and i contacted support to no avail. never got my balance nor my skin back
6 December 2024
Unprompted review
Reply from RustClash.com
Hey there,
I can assure you that our team would of resolved this, if they haven't make sure to reach out again and request an administrator to look into your issue.
Kind Regards,
RustClash Customer Service Team
Reply from RustClash.com
Thank you for your feedback, Rubendubby! We're happy to hear that you found our support quick and helpful. If you ever need assistance again, we're always here to help!
Kind regards,
RustClash Customer Service Team
Reply from RustClash.com
Thank you for your review, Nika! We're glad to hear that you found our support helpful. If you ever need further assistance, don't hesitate to reach out – we're always here to help!
Kind regards,
RustClash Customer Service Team
I was permanently banned from…
I was permanently banned from rustclash.gg just because I used the rain feature and didn't deposit anything, just randomly
Fishy site don't deposit IT'S SCAM
26 November 2024
Unprompted review
Reply from RustClash.com
Hi Jhaik,
We’re sorry to hear about your experience, and we’d like to offer some clarification. Our platform does have a policy that encourages fair play and responsible use of features like Rain. In the past, we used to restrict users for abusing free rewards without engaging in gameplay or deposits, but we no longer ban accounts simply for using Rain without depositing.
If your account was banned for this reason, it may have been due to an older policy or a misunderstanding. We absolutely want to ensure that everyone has a fair experience, so we encourage you to reach out via live support. We’re happy to look into the situation and provide more details or possibly reinstate your account if there was an error.
We value your feedback and hope we can resolve this to your satisfaction.
Kind regards,
RustClash Customer Service Team
I got perma banned....
I got perma banned for getting too much profit from rains. PS i dont have money irl so i cant really afford to deposit. Apparently they can take millions of euros from their users every day but me getting 60 euros profit for free is too much. Very sad.
11 November 2024
Unprompted review
Support team
Support team is amazing huge shout out to zTD staff member for dealing with my case
6 November 2024
Unprompted review
Reply from RustClash.com
Thank you for your great review! We're so happy to hear that our support team, especially zTD, was able to assist you effectively. We'll be sure to pass along your kind words to them. If you ever need help in the future, we're always here for you!
Kind regards,
RustClash Customer Service Team
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