accidentally went to withdraw bitcoin (i meant to do solana) and put my solana address. My money never came and my 5300+ gem balance was gone. I didn’t see a transaction either. Afte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Papa is a great addition to the team. Quick to answering questions and resolving issues, makes me wish other sites had great support like this one. Great job, Papa, RustClash hold onto this one!
Company replied
Really good customer service. Responded and got my problem resolved in under 5 minutes
Company replied
Support was very helpful and had my issue resolved quickly and easily.
Company replied
Company details
Written by the company
RustClash.com is an free-to-play online social casino for Rust players. It offers a secure and legal platform to bet skins and coins.
Contact info
United States
- rustclash.com
4.0
Great
240 reviews
Replied to 11% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yea I got banned from you guys because…
Yea I got banned from you guys because I was arguing with the customer service and told him that I made several deposits and only a few were loaded, he claimed there were only 3 or 4 deposits when I made 7.. then I showed him proof thru my bank statements and he banned me
5 November 2023
Unprompted review
Reply from RustClash.com
Hi Jesse,
Thank you for bringing this to our attention, and we’re truly sorry for the frustration this caused. We want to assure you that our goal is always to resolve any issues fairly and transparently, especially when it comes to deposits and account concerns.
It sounds like there may have been a miscommunication regarding your deposit history. Our support team is always willing to review any information you provide, and we apologize if the situation wasn’t handled to your satisfaction. We do take account restrictions seriously, but banning a user based on a disagreement isn’t the way we want to handle things.
Please reach out to us via live support so we can review the details of your account and your deposits. We’ll work with you to get things cleared up and find a fair resolution.
Thank you again for your patience and feedback.
Kind regards,
RustClash Customer Service Team
Missy was extremely helpful and…
Missy was extremely helpful and friendly in my support ticket
3 November 2024
Unprompted review
Reply from RustClash.com
Thank you for your feedback! We're so glad to hear that Missy was able to assist you in a friendly and helpful manner. We always strive to provide excellent support, and it's wonderful to know that Missy made a positive impact on your experience.
Kind regards,
RustClash Customer Service Team
Reply from RustClash.com
Hey sicko,
Truly appreciate the positive feedback from you, we are always happy to help <3
RustClash Customer Service Team
I had an issue on my part
I had an issue on my part, but this guy from their discord Shan, helped me. He also explained that stuff in detail.
14 October 2024
Unprompted review
Reply from RustClash.com
Thank you for your review, Damian! We're glad to hear that Shan was able to assist you and provide clear, detailed explanations. Our team is always here to help with any issues, and we appreciate you sharing your positive experience.
Kind regards,
RustClash Customer Service Team
Reply from RustClash.com
Hey Adam,
Thank you for your great review! We’re happy to hear that our team was able to assist you quickly with your withdrawn items. If you need anything else, don’t hesitate to reach out!
Kind Regards,
RustClash Customer Service Team
Reply from RustClash.com
Hi Max,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our support team and enjoyed the games on our site. We're always here to ensure you have the best possible experience, and your feedback means a lot to us.
We appreciate your support and hope to see you again soon!
Kind Regards,
RustClash Customer Service Team
Fast and secure support
Fast and secure support, though I rarely had to conect support they are super-friendly and fast. By far the best online skins site.
10 September 2024
Unprompted review
Reply from RustClash.com
Hi Cristian,
Thank you for your fantastic review! We're delighted to hear that you've had such a positive experience with our support team, even though you rarely needed to reach out. It's great to know that you find our service fast, secure, and friendly, and we truly appreciate your kind words about our platform.
We're glad to be your favorite skins site and look forward to continuing to provide you with a top-notch experience!
Kind Regards,
RustClash Customer Service Team
Reply from RustClash.com
Hi Amir,
Thanks for the great review! We're glad you found our service fast and reliable.
Kind Regards,
RustClash Customer Service Team
Metzo best support agent!
Metzo is the best support on the rustclash team,
had a problem with my trade requests for a full day and metzo came in and helped me resolve the issue in less then 10 minutes. If u need any help with problems make sure to ask the support team.
1 September 2024
Unprompted review
Reply from RustClash.com
Hi Wolfy,
Thank you for your review and shout-out to Metzo! We're thrilled to hear that he was able to resolve your trade request issue so quickly. Our support team is always here to help, and we appreciate your recommendation to others.
Kind Regards,
RustClash Customer Service Team
Reply from RustClash.com
Hi there,
Thank you for your feedback! We're glad to hear that our response was fast, clear, and helpful. We're always here to assist you whenever needed!
Kind Regards,
RustClash Customer Service Team
Really responsive and cared
Really responsive and cared about my problem even if it took over 24 hours to fix
25 August 2024
Unprompted review
Reply from RustClash.com
Hi Theo,
Thank you for your understanding and patience! We're actively working on reducing wait times for complex issues that require higher-level support. We're aiming to bring that down to less than an hour in the future! Your feedback helps us improve <3
Kind Regards,
RustClash Customer Service Team
Great Support and nice legit site !
22 August 2024
Unprompted review
Reply from RustClash.com
Hi Modded,
Thank you for your review! We're thrilled to hear you had a great experience with our support and that you find our site legit. For extra peace of mind, don’t forget to check out our fairness page at rustclash.com/fairness, where you can validate every single game played on our platform.
Kind Regards,
RustClash Customer Service Team
fast response time and very helpful
19 August 2024
Unprompted review
Reply from RustClash.com
Hi Sabo,
Thank you for your feedback! We're glad to hear you found our response time fast and helpful. We’re always here to assist you!
Kind Regards,
RustClash Customer Service Team
Reply from RustClash.com
Hi Chase,
Thank you for your kind words! We're happy to hear you had a great experience with our customer service. We're always here to help!
Kind Regards,
RustClash Customer Service Team
Good support, wish ID wasn't the only form of verification
I had an issue with attaching my ID documentation to prove my age, I was uncomfortable with having that out there. While I would like there to be another way to prove age that is less risky, I appreciate the support team for letting my know about information policies and what I can do to still enjoy my experience.
14 August 2024
Unprompted review
Reply from RustClash.com
Hi Cheyenne,
Thank you for your feedback! We understand your concerns regarding ID verification. However, we require it to ensure that all users are over 18, which is crucial for compliance. We use SumSub, a trusted verification service, to provide the highest level of security and protect your information. We appreciate your understanding and are glad our support team could assist you with our policies.
Kind Regards,
RustClash Customer Service Team
They were very supportive and helped me…
They were very supportive and helped me step by step
12 August 2024
Unprompted review
Reply from RustClash.com
Hi Wyatt,
Thank you for your kind words! We're glad to hear that our support team was able to assist you step by step. We're always here to help!
Kind Regards,
RustClash Customer Service Team
awsome customer service
12 August 2024
Unprompted review
Reply from RustClash.com
Hi Michael,
Thank you for your great review! We're thrilled to hear you had an awesome experience with our customer service. We're here whenever you need us!
Kind Regards,
RustClash Customer Service Team
very helpful administrators and…
very helpful administrators and supports, They try to help in every possible way so that the person who contacts them gets help
12 August 2024
Unprompted review
Reply from RustClash.com
Hi Ollik,
Thank you for your kind words! We're thrilled to hear that you found our administrators and support team very helpful. We strive to assist our players in every way possible, and your feedback is greatly appreciated!
Kind Regards,
RustClash Customer Service Team
My experience on this gambling site
This site disappointed me so much that I decided to leave my review. I made a deposit, played the smallest case battles on the site. I did not win more than 10 coinflips 50% vs 50% with a good pot. And at the same time I won coin flips where the pot was small. Which is simply mathematically incredible. It looks very much like a scam scheme. Coinflip is the most famous scam mode that the whole world hates. It all ended with 11 losing battles in a row. From 13 coins became 0 coins. I've played 51 case battles. That's a long stretch. This can be checked on my account.
I talked a lot with support and asked them to return me at least 6 coins so that I could withdraw the two desired skins. They rejected me because this is their duty. For them, 6 coins are meager cents and dust. I wanted to resolve this in a good and peaceful manner in support. Their answer is that you lost fairly. So do not believe the answer from the site that will be for me. They were supposed to help on the website but not on trustpilot.
I recommend you all to pay attention to other gambling rust sites. There you will win and lose. And there will be freebies. I know at least 4 sites that are better. On this site, your skins fall into the abyss and no compensation with promotions or bonuses. If your country is not on their list of "good countries". Yes, they divide countries for which free rewards are provided and for which there are no rewards.
I wish you weren't in my place.
10 August 2024
Unprompted review
Reply from RustClash.com
Hi Snowy Landscape,
We’re sorry to hear about your experience and we understand your frustration. Please know that all outcomes on our platform, including Coinflip, are completely fair and transparent. We use industry-leading technology, including SumSub and our fairness page at rustclash.com/fairness, where you can verify the results of every game you play.
While we understand your concerns about your losses, we cannot offer refunds or compensation, as all results are determined fairly and randomly. We strive to provide a balanced experience for all players, and we regret that this hasn’t been your experience.
If you’d like to discuss your case further or have additional concerns, we encourage you to reach out directly to our support team.
Kind Regards,
RustClash Customer Service Team
Reply from RustClash.com
Hi Aiden,
Thank you for your kind review! We're glad to hear you found our support team helpful and quick to respond. We're always here to assist you whenever needed!
Kind Regards,
RustClash Customer Service Team
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