There was a delay in receiving my goods - payment had been taken and items were dispatched by second class post late in April. I called to progress my order yesterday and spoke to Tom, who couldn’t h... See more
Company replied
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See what reviewers are saying
I purchased the masks and filters for my household (mainly for use in commuting and public areas). They arrived faster than expected, within 2 working days. Customer support was amazing and helped ame... See more
Company replied
I am very pleased with my experience of purchasing from Rutherford Health, with two orders. Both orders arrived quickly, within the 48 hours time frame. When I had a query about delivery with my fir... See more
Company replied
Excellent customer service. Single customer is treated as valued as a large corporation. Questions answered speedily. Products dispatched swiftly & emails keep the customer updated on delivery. Have u... See more
Company replied
Company details
Information provided by various external sources
Medically Registered Suppliers of Clinical Grade Personal Protective Equipment and Monitoring Devices
Contact info
1 Bluebell Gardens, GU345FQ, Medstead, United Kingdom
- 07866743849
- info@rutherford.health
- rutherford.health
Excellent service
Excellent service, prompt delivery and good products.
20 February 2021
Unprompted review
Very Highly Recommended.
High Quality products. Prompt delivery and excellent customer service.
Very highly recommended.
6 September 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for your kind review, we really appreciate it!
Excellent!
The only place to buy masks from! Quality is excellent and they have fast delivery!
22 July 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for your review, we really appreciate it!
Very good company to deal with
I have used Rutherford Health twice now and have been pleased with all aspects of my dealings with them. I got a query call returned within hours, and that is something which just does not happen. Congratulations!!
16 July 2020
Unprompted review
Reply from Rutherford Health
Thank you so much Garry for your review, we really appreciate it!
Not as i expected...
Bought the 10x washable black masks. They fit neither of us as the sides stick out way too much. Also we have discovered that you can blow out a candle if you blow whilst wearing the mask. This is surely NOT as efficient at filtering as the description suggests. Quite disappointed. We will not be able to use these. Edit-masks are way too wide and we cannot adjust that with the tiny clips. I can get 3 fingers In the space between my face and the sides of the mask. I have opened one mask and will return the others Thankyou.
8 July 2020
Unprompted review
Reply from Rutherford Health
Thank you for taking the time to review your purchase of our Petratex P1 masks.
We are sorry they did not fit your face very well. They have been made to designed and fashioned to fit most people however they are not right for everyone. Some customers are able to use the adjusters included to good effect and also use the HP Hook for further adjustment.
We recommended that if you find the P1 masks too large that you try on of the other masks in the range such as the PK range which are a smaller mask that provide a good fit for many adults. There are of course other masks such as replacement filter masks or disposables. Our filter masks are certificated to FFP2 which means they provide an improved seal around the face compared to the Petratex range. This certification applies to 90% of people so up to 1 in 10 people may also find these masks do not meet their face seal requirement. Though effective we are transitioning away from disposable masks due to the environmental impact of waste and inability to properly recycle these, at least currently. If your situation does require a tight seal
Regarding the ability to blow out a candle through the masks. This is one of the features of the Petratex range. They have extremely high and independently tested filtration rates whilst having a high breathability. This prevent build up of carbon dioxide allowing people to use the masks for longer with more comfort than most other masks on the market.
As always we will pass your feedback directly onto the manufacturer as they are producing these masks for everyone and any feedback is useful.
If there is anything we can do to support your search for a mask that fits properly please let us know by emailing at support@rutherford.health or ring us directly on +441962435045 and we will pass you onto our clinical director to discuss different options with you which may include masks which are not available in our online store.
The masks are great quality I use the…
The masks are great quality I use the twin packs ffp2 for Work in supermarket unlike other online stores that claim masks are ffp2 these leave imprints on your face where the whole mask has sealed Into your face which makes me feel secure and safe at work I’ve just ordered the re usable custom masks which I can’t wait to try I’ve ordered a few tunes from here and they always arrive pretty fast
4 July 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for your review, we really appreciate it!
Reply from Rutherford Health
Thank you very much indeed for taking the trouble to leave this review!
Finally PPE without scam!
Perfectly on time, the PPE was reliable enough to make the difference for a long flight. Considering all the scam around in this period, that was a very good surprise!
24 June 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for your review. We are very pleased to have been able to help you.
Rutherford health
Seems to be a quality product. Price good although watch out for the postage on very small orders.
The main part of my order arrived on the Tuesday after I had ordered late Saturday night. The second part of my order was delayed but arrived a week later which is still OK.
Would recommend this company to others.
23 June 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for taking time to review us we really appreciate it. I'm sorry for the delay in the smaller part of your order, we have struggled a little with Royal Mail during the pandemic. Please do get in touch (sales@rutherford.health) and we will give you guaranteed next day delivery on your next order.
Excellent customer service
Excellent customer service. Quick delivery and quality materials! I will definitely place future orders with Rutherford.
12 June 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for your review, we really appreciate it!
I can recommend Rutherford Health.
I am very pleased with my experience of purchasing from Rutherford Health, with two orders. Both orders arrived quickly, within the 48 hours time frame. When I had a query about delivery with my first order, it was answered quickly. There is a good choice of disposable, and now, reusable masks.
10 June 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for taking the time to review us Rose, we really appreciate it!
Do you do washable masks as pensioners…
Do you do washable masks as pensioners can not afford to keep buying them to throw away x
10 June 2020
Unprompted review
Reply from Rutherford Health
Hello Georgina, yes we have washable reusable masks here:
https://www.rutherford.health/store/Reusable-Masks-c51736006
Please call us on 01962435045 if we can help you in person.
Best wishes, the Rutherford team
Highly recommend
I purchased the masks and filters for my household (mainly for use in commuting and public areas). They arrived faster than expected, within 2 working days. Customer support was amazing and helped amend my order (big thank you to Laura). Get asked a lot by patients as I am a Pharmacist, where to get PPE, and can confidently recommend Rutherford Health!!!
8 June 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for this review and recommendation, we are delighted to have helped
Excellent service
Excellent service. Items despatched immediately. Really outstanding, helpful, customer service. Highly recommended.
7 June 2020
Unprompted review
Reply from Rutherford Health
Thank you so much, we really appreciate you taking the time to review us
Excellent service
Excellent service , ordered one day delivered the next, product was packaged really well and so far has been great. Would thoroughly recommend Rutherford health.
6 June 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for your review, we are very pleased to read that you were happy with our products and service.
Excellent customer service
Excellent customer service. Single customer is treated as valued as a large corporation. Questions answered speedily. Products dispatched swiftly & emails keep the customer updated on delivery. Have used repeatedly. 5* business. Buy from here with complete comfort.
5 June 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for taking the time to review our service, we really appreciate it!
Highly recommended!
Excellent customer service. Very pleased with the KN95 masks. Highly recommended!
28 May 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for taking the time to review us, we really appreciate it
Easy and pleasant to deal with ....
There was a delay in receiving my goods - payment had been taken and items were dispatched by second class post late in April. I called to progress my order yesterday and spoke to Tom, who couldn’t have been more pleasant and helpful. The result - I received my order today by special delivery.
Well done Tom and dispatch team on your courteous and efficient customer service.
22 May 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for taking the time to leave us this review!
Excellent Customer Service.
After a problem with my delivery, Tom at Rutherford Health went above and beyond to rectify the situation and ensure I received the delivery on time. I was kept up to date with developments all the time. Excellent communications and customer service. I would definitely recommend them, and would order from them in the future.
20 May 2020
Unprompted review
Reply from Rutherford Health
Thank you so much for this review. We are pleased to have been able to rectify the problem for you.
Reply from Rutherford Health
Thank you very much for your review, we appreciate you taking the time!
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