Ruthsroses Reviews 914

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the company's service, frequently reporting issues with orders and delivery. Customers often received products that did not match the pictures online, were of poor quality, or arrived late, sometimes even after the intended event. Some people were dissatisfied with the customer service, noting difficulties in getting assistance, unhelpful responses, and problems with refunds. However, some customers also mentioned receiving beautiful flowers that were delivered as requested, and a few even praised the professionalism and kindness of the service personnel.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders. Many customers report that their orders were... See more

Delivery service

Customers had negative experiences with delivery service. Many reviewers report that orders were not... See more

Product

Clients share negative opinions on product. Many reviewers express disappointment, stating that the delivered... See more

Service

Customers consistently note negative experiences with service. Reviewers frequently report issues such as... See more

Customer service

People report negative experiences with customer service, citing issues such as unhelpful representatives,... See more

Based on these reviews

Rated 1 out of 5 stars

Substituted everything in my arrangement and it looked nothing like the picture that I was supposed to be ordering. Also said Free Delivery but added a $18.99 service charge. Picture was suppos... See more

Rated 1 out of 5 stars

Ordered on line, says its local family owned business. It is not. Sympathy basket never delivered, although they state it was and will open an investigation and get back to us in 48 hours. This is u... See more

Rated 1 out of 5 stars

One star because zero isn't an option. BUYER BEWARE! I ordered flowers for hospital delivery, and the charge was posted to my credit card almost immediately. The flowers never arrived, and when I call... See more

Rated 1 out of 5 stars

If I could give zero stars I would! They're running a scam business, I originally was supposed to get flowers delivered same day but after not receiving them, I called and was notified they made a mis... See more

Rated 1 out of 5 stars

Worst florist ever. If I could rate them a zero I would. Ruined a special event by delivering flowers a day early and placing them on a sunny porch. No doorbell ring or notification. Ended up with wil... See more

Rated 1 out of 5 stars

How does this company hold a license? Please revoke. Ladies over the phone so positive and then fail to deliver flowers to my moms funeral. This company poses as a local company , provided an address... See more

Rated 1 out of 5 stars

The flowers were supposed to arrive between 4:40 and 5, but at 4:40 I received a text that they didn't have fresh flowers so the arrangement couldn't be made or delivered until the next day. I talked... See more

Rated 1 out of 5 stars

Ruth's Roses is NOT a local, family owned business as advertised. On separate days my sister and I both ordered arrangements for our brother's memorial service. These orders were sent to two differ... See more

Rated 1 out of 5 stars

I ordered the Spring Blooms Bulb Basket. It was delivered but to the wrong address, that was on me. When i contacted them about the mistake, I asked if they could have the driver go back and pick it... See more

Rated 1 out of 5 stars

Ruth's Roses is a scam! Ordered a plant for a coworker who lost her baby and they did not deliver the flowers to her home, but sent me a photo of a holiday arrangement delivered to an apartment buildi... See more

Rated 1 out of 5 stars

I ordered flowers, online, to be delivered to my granddaughter on her 7th birthday! I did so first thing in the morning and received email confirmation that everything was set. I even reached out to h... See more

Rated 1 out of 5 stars

If I could rate it 0 I would. I ordered a Sympathy Bouquet for my daughter in Florida. Ordered the flowers Friday to be delivered the following Monday. They were not delivered until Tuesday... See more

Rated 1 out of 5 stars

This was a terrible experience. I ordered flowers for a funeral and received confirmation of the order. Over 24 hours later I received an email saying my money was refunded and the order was not fulf... See more

Rated 1 out of 5 stars

Literally brought the flowers and then took them away due to the flowers needing to be delivered by another local florist and there was an issue with payment between the two. I have no words - these w... See more

Rated 2 out of 5 stars

I only gave it two stars so someone would read this and know how upset i am about how bad this company is. You will never get anything that looks like their website images, instead you can expect not... See more

Rated 1 out of 5 stars

Delivered to the wrong address left on that porch overnight in near freezing temp and rain. The neighbor made the delivery the next day. As in other reviews the flowers were not what I ordered and a... See more

Rated 1 out of 5 stars

Scam company. My wife ordered flowers for our aunts funeral 3 days ahead. They talked her into an upgrade which we chose. The flowers arrived after the viewing and looked nothing like the picture. No... See more

Rated 5 out of 5 stars

I ordered 45 red roses plus 1 white rose for our 44th Wedding Anniversary (a long story). Although a little pricey, the flowers were beautiful and delivered as I specifically asked them to be. My wife... See more

Rated 1 out of 5 stars

I accidentally ordered 2 vases of flowers - same flowers, same person. Called twice,they answered the phone I and requested to cancel one of the two orders. They disconnected me twice. No street add... See more

Rated 1 out of 5 stars

**I do not recommend Ruth’s Roses.** I clearly explained that the delivery was going to an elementary school and that the doors close at 3:00 PM. I spoke with the company *twice* and was assured... See more

Rated 2 out of 5 stars

CANCELLED ORDER WITHOUT WARNING. We were excited to get flowers to a valued client on the day she got home from surgery - flowers ordered on time from the website's guidelines. I got a call from t... See more

Rated 1 out of 5 stars

I ordered flowers for my Mother's 89th birthday. This company took my money immediately. Several hours later I received an email stating they could not fulfill my order. They got my money though! Dirt... See more

Rated 1 out of 5 stars

Ruthsrosses is been a really bad experience for me and looks like I am not the only one. Ordered some flowers for my Aunts funeral to be delivered BY 10 AM. They even sent me a email confirming my re... See more

Rated 1 out of 5 stars

What went wrong is that the representative on the phone lied to me. I was trying to reach a LOCAL florist in Johnstown, NY. When I Googled that, Ruth's Roses came up. I asked the person on the other e... See more

Rated 1 out of 5 stars

I placed an order to be delivered on Valentines Day, I received a call to verify the order a few days ago. The entire day is gone & the order is still not delivered. I called back twice looking for th... See more

Rated 1 out of 5 stars

When I googled the need for a florist in Williamsburg, VA Ruthroses listed they are a family owed business and have been in the community for 25 plus years. This statement gave the impression they we... See more

Rated 1 out of 5 stars

I actually rate zero for this company. I am in FL my daughter is in MD. She had her 1st baby last night, my 1st grandbaby. I called them to order an arrangement to be delivered to her today. I paces t... See more

Rated 1 out of 5 stars

I blame myself for not double checking the reviews first as I did the other sites I was considering today. The family owned since 1910 got me. My wife and daughter did get their flowers this afterno... See more

Rated 5 out of 5 stars

Where do I begin? I guess I might start with an amazing beautiful. Vibrant rose collection. I received my roses. with a beautiful vase, fresh vibrant roses. They rang my doorbell and they phoned me. I... See more

Rated 1 out of 5 stars

so, I googled for a local florist in St. Petersburg, FL... and this company advertise as a local business. completely fraudulent. I order flowers today, said they would be delivered by 7pm est. still... See more

Rated 4 out of 5 stars

These were the best flowers I ever ordered online. They were fresh, colorful, plentiful and aromatic. They have remained fresh for nine days, so far. They arrived the morning after they were suppose... See more

Rated 5 out of 5 stars

So many had negative reviews but my flowers were some of the prettiest ever! The colors were shades of deep purple, pink and large white roses! The lasted over a week and smelled wonderfully. They we... See more

Rated 1 out of 5 stars

I ordered an arrangement from their website. What was received wasn't even close. Small little arrangement with half of the flowers it was supposed to have. For $110.00 I expected it to at least loo... See more

Rated 1 out of 5 stars

-10 is my true rating. They delivered flowers long after the time stated in the order. The business had closed by the time of delivery. The flowers were left on the front steps overnight during a t... See more

Rated 5 out of 5 stars

The arrangement was so beautiful and delivered on time. In fact it was much more beautiful than the picture I ordered it from

Rated 1 out of 5 stars

Terrible looking flowers, more than half of them had brown spots on them. Died within days of receiving, and charged $18.99 for service charge even though they claim it’s free delivery

Rated 1 out of 5 stars

They don’t deserve even a 1! They took my order for a family members funeral and then cancelled my order due to a product shortage!! What?? This is ridiculous! I have email them 4 times for them to ma... See more

Rated 1 out of 5 stars

THE worst florist EVER! Ordered at 618 am...it is now 4pm and my girlfriend left her home and now the flowers will die in the lobby. Called 4 times and got inept customer service who only told me th... See more

Rated 5 out of 5 stars

I ordered a standard bouquet for my bff and they delivered them today, I didn't read the reviews till after I placed the order and they were a bit pricey...I read the reviews and thought I would get s... See more

Rated 1 out of 5 stars

From the start, I gave a date for delivery, it was a day early, when I called, they said that they hadn't went out as of yet So there was no communication with them between the Flores and the s... See more

Rated 1 out of 5 stars

Horrible expensive and the flowers delivered were not fresh nearly dead. No help from the company to redeliver. Shame on me for thinking they were local florist and not reading their reviews prior. St... See more

Rated 1 out of 5 stars

Ruths Roses in Columbia, Tennessee, canceled my funeral home delivery for the morning of Feb 7 at 10 ,the night of Feb 5th .2026. They said they did not have the flowers to make the order. The event w... See more

Rated 1 out of 5 stars

Under no circumstances should you order from this florist! Worst arrangement I ever ordered, I was embarrassed to have sent it. Ordered $100 plant arrangement from a picture on their site that th... See more

Rated 1 out of 5 stars

I ordered a standing spray from Ruth’s Roses to honor the military service of a very dear friend of ours—a man who stood beside us as a groomsman in our wedding. On Christmas Eve, we received... See more

Rated 1 out of 5 stars

tHIS FLORIST IS A SCAM!! DON'T ORDER FROM THEM. I thought they were a local florist....that's what they advertised.....I didn't read reviews....wish I had. I ordered flowers for a funeral for a fam... See more

Rated 1 out of 5 stars

I ordered a premium 18 rose package that retailed for $132 and I upgraded $4.99 to get a full card sent with my message to a friend that I really wanted to make a special surprise. What was sen... See more

Rated 1 out of 5 stars

My mother ordered flowers from Ruth's Roses for her sister who turned 90 and she never received them. They claimed they tried to deliver the first day but Auntie wasn't home (which wasn't true) and t... See more

Rated 1 out of 5 stars

Absolutely awful. Quickly had searched local florist for Valentine’s Day while at work about a week before Valentine’s Day. This came up and looked legit, I was on my break at work, wanted to surprise... See more

Rated 5 out of 5 stars

NO stars Terrible delivery service 2 days late did not respect delivery time I requested. They dropped off at a neighbors house. The arrangement looked nothing like the online pictures This compan... See more

Rated 1 out of 5 stars

This company is a complete scam, they may not even be in the US other than some locations they have listed which may or may not be legit. I would have given NEGATIVE 5 stars if possible. I ordered a... See more

Rated 1 out of 5 stars

I ordered flowers for my dear sister who just had brain surgery. Unlike most complaints listed here about this company, which is a call center, these people don't even do the floral pieces, they sen... See more

Rated 1 out of 5 stars

First the say they are a family owned business in Tarpon Springs. I ordered flowers to be delivered to my sister who was grieving loss of a loved one. They assured me flowers would be delivered that d... See more

Rated 4 out of 5 stars

I have used Ruth's roses for a recent delivery to my mother in laws hospice and they were delivered as promised and mom was very pleased!! The service personnel were professional and kind. Thanks Ruth... See more

Rated 1 out of 5 stars

Full 100% scam. Ruth's Rose's pretends to be a family owned buisness in Fort Collins, CO. I specifically picked this florist and called in the order so it could be customized for my daughter who had... See more

Rated 1 out of 5 stars

I ordered two dozen white roses to be sent to a wake. When I arrived there I couldn’t find the flowers because they were in a tiny vase, half wilted and little greenwood. In addition there were only 1... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

914 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t waste your time

Don’t waste your time, takes order ok with scheduled delivery timeline, provide card information, 2 hours later e-mail unable to fulfill the order, no other offering for another birthday arrangement. Will receive your refund in a few days. Take your business elsewhere.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE HORRIBLE HORRIBLE-- I ordered…

HORRIBLE HORRIBLE HORRIBLE-- I ordered flowers for a funeral over a week in advance and called prior to ensure everything was good to go- "they said yes"- then without a window of time for me to replace the order with another florist they sent me a cancellation notice "The do not have flowers".... Zero chance to replace with something else and now I am STILL waiting for my refund ($200)- this place is a SCAM in my opinion!!!

25 February 2026
Unprompted review
Rated 1 out of 5 stars

for Christmas I ordered for a best…

for Christmas I ordered for a best friend in Texas, a beautiful, when I saw it online, arrangement. The flowers were suppose to arrive in a gold gift box with a red ribbon.
They were delivered in a very common vase and the arrangement was very small.
I will never order from this company again

19 December 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give negative 5 stars

I wish I could give negative 5 stars. SAVE YOUR BLOOD PRESSURE and run away from contacting this so called business.
Place early morning online floral to be same day deliver to local hospital in Venice, FL
I checked on delivery at 4:45 and was told, by answering service located aboard, my order canceled cause floral wasn't available. I told them why was i not informed hours ago to make other arrangements. I was told we will send you email now....WHAT IN THE WORLD. I told them I better see my refund immediately in my Amex acct or I will dispute the charge. I called local florist VENETIAN FLOWERS. Great communication with them just notified delivery is next and will arrive between 1-2pm.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

WORST EXPERIENCE AND HORRIBLE CUSTOMER SERVICE

I don't normally go out of my way to make reviews because it's taking up time and effort. However I'm so disappointed with my order I made for valentines day and I must share my experience. I rely on reviews alot and this is why I find my experience important here. I called Ruths Roses in Sunnyvale CA and very clearly explained what I wanted and specifically mentioned what color roses and surrounding flowers and greenery that I desired and opted for premium bouquet which is more but more of a wow dynamic or so I thought. I even specifically told girl what type of vase I wanted comparison to the photo within their catalog. We confirmed 3x about what i wanted and I paid overly fair cost. I received a photo of what was actually delivered and it was nowhere close to what we agreed on. I then reached out to shop to explain this discrepancy and my dissatisfaction and was assured that mgmt would call me to resolve in which never occurred. I emailed 2x to remind them I'm still waiting but I was ignored and ghosted which is why I'm finally doing this review. I definitely do not recommend them to anyone who is concerned with reliable quality service and especially if you have certain requests or visionary expectations. This was a learning experience and I'll be sure to handle it differently with other shops in the future. I would rate this shop zero stars.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

why are they still in business?

so, I googled for a local florist in St. Petersburg, FL... and this company advertise as a local business. completely fraudulent. I order flowers today, said they would be delivered by 7pm est. still no flowers, called twice spoke to two different people- same reaction as others have mentioned... they still want to deliver this late at night (pass 10pm). I told him nobody better show up to deliver anything and I want a refund. of course, the bad reviews do not show up until you search for them...this business needs to be shut down immediately.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM taking your money.

The flower arrangement I ordered was never delivered. When I called, I was told by the gentleman I spoke with that the arrangement was en route, so I waited for it to arrive at the celebration of life. Unfortunately, it never did. That was the 2nd time I called. I was disconnected the first time.

This was deeply disappointing, especially given the significance of the occasion. I relied on their confirmation and was left embarrassed and without the tribute we had planned.

I too wish I had noticed the reviews describing a similar experiences, which adds to my concern. I have always believed family-owned businesses take great pride in their service and customer care. I am disappointed.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Ruth's Roses is a scam

A total scam!!! Had 1 day to get flowers for my special friend's funeral that is 2hrs and 30 min. away. (SHAME ON ME FOR NOT TAKING TIME TO READ REVIEWS! Called at 11:30 am, paid and asked if they were located in that town. She lied and said yes. She checked to see if she could do the flowers. She lied and said yes. I could even change colors. After ordering I saw a review and called back. I told them they had better look exactly like the picture. I had seen their bad reviews. She said they will.

At 5:30pm I received an email stating they could not fill my order because of supply issues. Now I have no flowers and no way to get them before tomorrow's funeral. These people are crooks! I am so angry and so tired of a scammers. They did credit my credit card. I'm lucky in that respect.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

This place sucks

This place sucks. I ordered early one morning for my daughter guaranteed same day delivery. Never recieved so I emailed. They said oh sorry we didn't have a room number. Is that why I had to put a phone number on the order...you could have called. Ok so now its day 2 no delivery called they put me on hold after. Not being able to find my order came back said have no idea if it will be delivered today so I said refund it ill buy one in the gift shop, cant do that either still haven't recieved asked for a call back on status, didn't happen. Don't waste your money.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE!

HORRIBLE!! I ordered flowers for my sister's birthday. What arrived was not even remotely close to what I ordered, about 1/2 the size and completely different colors. And.. the message that I put with them was written on an index card! They lead you to believe they are a local family run business but they are not. They are out of Fla.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

They were supposed to deliver funeral…

They were supposed to deliver funeral flowers at 8am, they never arrived and claimed they were delivered the day before -- the funeral home confirms not getting the flowers and they will not give me a refund or redeliver.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could leave a negative star…

If I could leave a negative star review, I would. Ordered flowers for a birthday for same day delivery. I got a message after 2:00pm telling me that they could not fulfill the order "due to supply issues" and would refund my money in 3-5 business days! I don't care so much about waiting for the refund, but now I cannot get the birthday gift delivered by anyone else because they waited so late to notify me. AVOID THIS SCAM COMPANY AT ALL COSTS.

20 February 2026
Unprompted review
Rated 2 out of 5 stars

Whole order messed up!!! Went online and found Ruth's Roses in…

Went online and found Ruth's Roses in the same city as I was sending my flowers to a good friend in. (Parker, CO) Called Mon Feb 16th and made my order. Constantly repeating I wanted the flowers delivered on my friends real birthday which was Feb 18th. I was assured they would be. Then the next day Feb 17th I called back to add one, long stem, red rose to the bouquet. Once again assured it would be delivered the next day Feb 18th. Well my friend calls me that same day and thanks me for the flowers. They delivered them Feb 17th!!! I asked if there was one red rose in bouquet. She says no. I was livid!! Also on "special instructions" I clearly asked to be texted once flowers were delivered. Never got a text. Got on the phone and called them to talk to a manager and got the total run-around!! Lots of different people answer their phone. (why??) They either claimed the manager not in, wouldn't be in until Mon or put me on hold forever!! What a disappointment! I spent $127 for lilies for a very, very special friend and Ruth's Roses messed up the entire order. What gives?? They ended up delivering a 2nd bouquet to my friend with the red rose in it. I think my anger on the phone provoked that. I will never do business with them again. And..... SHAME ON THEM!!!! SK

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Ruth Rose's

2 days after getting turned down from another florist stating that they could not find a florist to do my flowers for a friend. I then turned to Ruth Roses and was told after I paid for the flowers that they did have any flowers to make the bouquet I paid for. which I felt that should have been said before purchasing the Bouquet and I still have not received my refund

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Signed sealed and beauty

Where do I begin? I guess I might start with an amazing beautiful. Vibrant rose collection. I received my roses. with a beautiful vase, fresh vibrant roses. They rang my doorbell and they phoned me. I was happy with the experience. Amazing delivery amazing flowers. So happy.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could put a negative one I would.

If I could put a negative one I would.
I made up an order for a loved ones Funeral and even gave a tip for a total of $152. I did not find out until four days later that the flowers were unable to be sent in a refund was given. They should’ve called me when they knew they could not fulfill the order and I could’ve called someone else but instead, the family got nothing from us.:( very poor customer service!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Bad Delivery Service

I placed an order to be delivered on Valentines Day, I received a call to verify the order a few days ago. The entire day is gone & the order is still not delivered. I called back twice looking for the order, when I called the second time I was told it could take up to 7pm before the order is delivered. They will never get my business again.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Ordered roses for my wife two days prior to Valentine’s Day and they sent me an email saying they could not deliver due to supply issues. No phone call! Kuhn flowers( who were out of yellow roses)🥀 always calls if they have an issue! Never ordering from here again!

14 February 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look