Substituted everything in my arrangement and it looked nothing like the picture that I was supposed to be ordering. Also said Free Delivery but added a $18.99 service charge. Picture was suppos... See more
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NEGATIVE STAR RATING
I would give it a NEGATIVE star rating but it makes me give at least one star so I can post how sorry this company is. I used them within the last year and they took my order (over $100), claimed to have delivered the flowers, but the person never received them. I reached out, they said they would send again as I must have given the wrong address. Verified the address, never received the order. Took over a week to get a refund. Fast forward to today, (bc they are advertised as a "local business" which is total BS) I tried again to order flowers and their site gave an error for the order but it went through on my credit card. I immediately reached out, knowing the issues I had previously. They responded with it was an issue from my CC company not them. Of course right after our communication, it showed a pending refund from them for my order.
They are nothing but SCAMMERS!!! If you happen to get your order, its probably the grass and weeds they picked from the side of the road. BUYER BEWARE!! THEY HAVE MULTIPLE COMPLAINTS WITH THE BBB and they are about to have another. How many does it take to finally shut them down?
Order placed but Dead Roses Received
I ordered two dozen white roses to be sent to a wake. When I arrived there I couldn’t find the flowers because they were in a tiny vase, half wilted and little greenwood. In addition there were only 18 and not 24 as ordered. I immediately called and they said would look into it and call me back. The following day I attended the funeral and the roses were almost dead. I called again and sent an e mail. Two weeks later I received an email offering me a $35. Credit against my $180 plus purchase. I had even sent them photos of the roses on the first day they were received. Needless to say I was very embarrassed. I would not recommend purchasing from them and thing they should remove their posting of being the best florist in Riverhead NY
Ruthsrosses is been a really bad… SCAMMERS
Ruthsrosses is been a really bad experience for me and looks like I am not the only one. Ordered some flowers for my Aunts funeral to be delivered BY 10 AM. They even sent me a email confirming my request for March 7 Before 10 Am. They didn’t do it . I called and asked for a refund and they said they were going to send a message to the manager. I reported them to BBB. They should be Illegal to operate a business like this with 1 star reviews only. They are Ripp Off company. Don’t do business with them
Just doordashes Hyvee flowers, SCAM
Absolute scam! Ordered a massive $80 arrangement with sunflowers. It shows up without any sunflowers and 5 sizes smaller. They gave me $30 back. PFFT I'm not paying you $70 to doordash fracking HyVee arrangement with 7 flowers in it, NONE of which is the one I bought the arrangement for. Also they're not local at all. DO NOT USE.
I looked at the reviews after I…
I looked at the reviews after I ordered, my mistake. No delivery and I am just going to contact my credit card as this is a total scam that needs to be dealt with by the authorities. Don’t use and hopefully someone who can shut this down will.
Pathetic excuse for a florist
The arrangement that was delivered barely resembled what I had ordered!! I do realize that when you are ordering from out of town some florist think that you will never know when they skimp on your order, but that is just bad business. I will NEVER use this rip off florist again!!!!!!!!
SCAAAAM!
SCAAAAM!! THE BIGGEST SCAM EVER! I also looked into the reviews too late. I wanted to get a beautiful bouquet for my mother in law's funeral, what arrived were grocery store flowers in a cheap dollar tree vase at most. When you call their customer service, the people on the phone can't even speak proper English, they ping pong you around between mails and calls and there is NEVER an answer, I demanded a refund and the manager was in a "meeting",how convenient. So, I ended up calling my credit card, flagging them as a scam,thankfully the charge was still pending so they could cancel it and send me a new one, because since they had my info they could do God knows what with it. Save yourself a headache and DO NOT BUY FROM THEM!
They don’t care about their customers
-10 is my true rating. They delivered flowers long after the time stated in the order. The business had closed by the time of delivery. The flowers were left on the front steps overnight during a thunder storm. 8/12 flowers were there. The name was misspelled and the message was poorly typed without correct spacing. They did little to make it right: only refunded $15. Horrible experience and horrible customer service!
Don't order from here it's fraud
Don't order from here, it is a fraudulent company. They did not deliver (ever), they did not provide any customer service by phone or email, with them saying that the delivery truck broke down and couldn't deliver. Of course, I paid a service charge for delivery on a specific day, and asked them to cancel the order - they ignored my request and kept saying that they will be delivering some other day. I am now doing a charge-back from my credit card.
Terrible delivery service 2 days late…
NO stars Terrible delivery service 2 days late did not respect delivery time I requested. They dropped off at a neighbors house. The arrangement looked nothing like the online pictures
This company does not care the flowers look like they were thrown together. Run never use this place I spent 88 dollars on garbage i wish I would have read reviews. I'm going back to chalet florists
Why don't they let us leave a zero…
Why don't they let us leave a zero stars review? I was appalled that they took my order and ensured delivery to a funeral - a $400 order! - then did not deliver it. I received an email later the following day saying so sorry. If you were unable to meet the commitment, that should have been made clear at the time of the order, not hours after the funeral ended. I’m disgusted by your service. What a disgrace.
Do not buy from them
Do not buy from them! They take your money and go to price chopper and give you cheap flowers.
This company appears to be fake
This company appears to be fake. The florist doesn't have flowers available. Very rude, confrontational, and unable to process English fluently.
Bait and switch...don't risk it!
I regret that I did not check the reviews for Ruth's Roses prior to placing an order. The bereavement arrangement that was delivered was not what I ordered and paid for. I purposely paid the price for the arrangement that was labeled "as shown", and I expected that to be delivered. It was not! It did not include the flowers shown - instead it included much downgraded flowers and much less in abundance. I reached out and reported the issue and requested they make it right by delivering what I ordered or full refund. Several days later, Jazi responded referring me to their "policy" on the website and indicating that they would not make it right.
Stay Away!!!
Ordered the exact same arrangement to be delivered to the same address, on the same day. One was delivered, while the other was not. Despite their policy posted online, no delivery confirmation and zero communication regarding missed delivery. Almost 20 minutes wasted with order support who was zero help and could barely speak English. This business is trash.
I would leave a zero star review
I would leave a zero star review if I could. I ordered from Ruth’s roses because they advertised same-day delivery in Portland Maine. I ordered before 9 AM on a Saturday to deliver an arrangement that was pictured on their website. The order needed to arrive that day in time for a friend who is hosting a party at her home that evening. I did not receive any confirmation that the order had been delivered so I called at approximately 4 PM. The individual who answered the phone was less than remorseful when she shared that the order would not be fulfilled because “they did not have flowers.” She did not offer her any suitable alternative - the best option was a delivery two days later. My card was refunded apparently and I am awaiting the funds. Again I would give zero stars if I could as this was completely unacceptable. I wouldn’t have at least expected communication early in the day when I placed the order which would have been enough time to seek an alternative. Do not do business here.
My d-i-l's mother recently away in…
My d-i-l's mother recently away in Arizona and I ordered the Comfort plant peace lily to be delivered to her home since there will be no service. I paid more for the deluxe plant and when she sent me a picture of what was delivered, I was horrified! It looked nothing like the plant on their web site. I called to voice my concerns and was told to send a picture of the delivered plant which I did, but still no response. After another call, they said they would get back to me next week. This is unacceptable to say the least! They scammed me by showing beautiful plants on their site taken from other floral apps in the Scottsdale area. I could have gotten a beautiful peace lily from Home Depot, but I live in California. I wish there was a negative star rating for this review.
Under no circumstances should you order…
Under no circumstances should you order from this florist! Worst arrangement I ever ordered, I was embarrassed to have sent it. Ordered $100 plant arrangement from a picture on their site that they assured me they had. They substituted every plant. I could have gone to Walmart. They obviously are not a skilled florist.
Do NOT buy
Spent over $100, received a disgusting dead floral arrangement that looked nothing nor did it resemble the photo in any way.
Horrible expensive and the flowers…
Horrible expensive and the flowers delivered were not fresh nearly dead. No help from the company to redeliver. Shame on me for thinking they were local florist and not reading their reviews prior. Stay away from this on line florist claiming to be local and others like them.
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