Ruthsroses Reviews 914

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the company's service, frequently reporting issues with orders and delivery. Customers often received products that did not match the pictures online, were of poor quality, or arrived late, sometimes even after the intended event. Some people were dissatisfied with the customer service, noting difficulties in getting assistance, unhelpful responses, and problems with refunds. However, some customers also mentioned receiving beautiful flowers that were delivered as requested, and a few even praised the professionalism and kindness of the service personnel.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders. Many customers report that their orders were... See more

Delivery service

Customers had negative experiences with delivery service. Many reviewers report that orders were not... See more

Product

Clients share negative opinions on product. Many reviewers express disappointment, stating that the delivered... See more

Service

Customers consistently note negative experiences with service. Reviewers frequently report issues such as... See more

Customer service

People report negative experiences with customer service, citing issues such as unhelpful representatives,... See more

Based on these reviews

Rated 1 out of 5 stars

Substituted everything in my arrangement and it looked nothing like the picture that I was supposed to be ordering. Also said Free Delivery but added a $18.99 service charge. Picture was suppos... See more

Rated 1 out of 5 stars

Ordered on line, says its local family owned business. It is not. Sympathy basket never delivered, although they state it was and will open an investigation and get back to us in 48 hours. This is u... See more

Rated 1 out of 5 stars

One star because zero isn't an option. BUYER BEWARE! I ordered flowers for hospital delivery, and the charge was posted to my credit card almost immediately. The flowers never arrived, and when I call... See more

Rated 1 out of 5 stars

If I could give zero stars I would! They're running a scam business, I originally was supposed to get flowers delivered same day but after not receiving them, I called and was notified they made a mis... See more

Rated 1 out of 5 stars

Worst florist ever. If I could rate them a zero I would. Ruined a special event by delivering flowers a day early and placing them on a sunny porch. No doorbell ring or notification. Ended up with wil... See more

Rated 1 out of 5 stars

How does this company hold a license? Please revoke. Ladies over the phone so positive and then fail to deliver flowers to my moms funeral. This company poses as a local company , provided an address... See more

Rated 1 out of 5 stars

The flowers were supposed to arrive between 4:40 and 5, but at 4:40 I received a text that they didn't have fresh flowers so the arrangement couldn't be made or delivered until the next day. I talked... See more

Rated 1 out of 5 stars

Ruth's Roses is NOT a local, family owned business as advertised. On separate days my sister and I both ordered arrangements for our brother's memorial service. These orders were sent to two differ... See more

Rated 1 out of 5 stars

I ordered the Spring Blooms Bulb Basket. It was delivered but to the wrong address, that was on me. When i contacted them about the mistake, I asked if they could have the driver go back and pick it... See more

Rated 1 out of 5 stars

Ruth's Roses is a scam! Ordered a plant for a coworker who lost her baby and they did not deliver the flowers to her home, but sent me a photo of a holiday arrangement delivered to an apartment buildi... See more

Rated 1 out of 5 stars

I ordered flowers, online, to be delivered to my granddaughter on her 7th birthday! I did so first thing in the morning and received email confirmation that everything was set. I even reached out to h... See more

Rated 1 out of 5 stars

If I could rate it 0 I would. I ordered a Sympathy Bouquet for my daughter in Florida. Ordered the flowers Friday to be delivered the following Monday. They were not delivered until Tuesday... See more

Rated 1 out of 5 stars

This was a terrible experience. I ordered flowers for a funeral and received confirmation of the order. Over 24 hours later I received an email saying my money was refunded and the order was not fulf... See more

Rated 1 out of 5 stars

Literally brought the flowers and then took them away due to the flowers needing to be delivered by another local florist and there was an issue with payment between the two. I have no words - these w... See more

Rated 2 out of 5 stars

I only gave it two stars so someone would read this and know how upset i am about how bad this company is. You will never get anything that looks like their website images, instead you can expect not... See more

Rated 1 out of 5 stars

Delivered to the wrong address left on that porch overnight in near freezing temp and rain. The neighbor made the delivery the next day. As in other reviews the flowers were not what I ordered and a... See more

Rated 1 out of 5 stars

Scam company. My wife ordered flowers for our aunts funeral 3 days ahead. They talked her into an upgrade which we chose. The flowers arrived after the viewing and looked nothing like the picture. No... See more

Rated 5 out of 5 stars

I ordered 45 red roses plus 1 white rose for our 44th Wedding Anniversary (a long story). Although a little pricey, the flowers were beautiful and delivered as I specifically asked them to be. My wife... See more

Rated 1 out of 5 stars

I accidentally ordered 2 vases of flowers - same flowers, same person. Called twice,they answered the phone I and requested to cancel one of the two orders. They disconnected me twice. No street add... See more

Rated 1 out of 5 stars

**I do not recommend Ruth’s Roses.** I clearly explained that the delivery was going to an elementary school and that the doors close at 3:00 PM. I spoke with the company *twice* and was assured... See more

Rated 2 out of 5 stars

CANCELLED ORDER WITHOUT WARNING. We were excited to get flowers to a valued client on the day she got home from surgery - flowers ordered on time from the website's guidelines. I got a call from t... See more

Rated 1 out of 5 stars

I ordered flowers for my Mother's 89th birthday. This company took my money immediately. Several hours later I received an email stating they could not fulfill my order. They got my money though! Dirt... See more

Rated 1 out of 5 stars

Ruthsrosses is been a really bad experience for me and looks like I am not the only one. Ordered some flowers for my Aunts funeral to be delivered BY 10 AM. They even sent me a email confirming my re... See more

Rated 1 out of 5 stars

What went wrong is that the representative on the phone lied to me. I was trying to reach a LOCAL florist in Johnstown, NY. When I Googled that, Ruth's Roses came up. I asked the person on the other e... See more

Rated 1 out of 5 stars

I placed an order to be delivered on Valentines Day, I received a call to verify the order a few days ago. The entire day is gone & the order is still not delivered. I called back twice looking for th... See more

Rated 1 out of 5 stars

When I googled the need for a florist in Williamsburg, VA Ruthroses listed they are a family owed business and have been in the community for 25 plus years. This statement gave the impression they we... See more

Rated 1 out of 5 stars

I actually rate zero for this company. I am in FL my daughter is in MD. She had her 1st baby last night, my 1st grandbaby. I called them to order an arrangement to be delivered to her today. I paces t... See more

Rated 1 out of 5 stars

I blame myself for not double checking the reviews first as I did the other sites I was considering today. The family owned since 1910 got me. My wife and daughter did get their flowers this afterno... See more

Rated 5 out of 5 stars

Where do I begin? I guess I might start with an amazing beautiful. Vibrant rose collection. I received my roses. with a beautiful vase, fresh vibrant roses. They rang my doorbell and they phoned me. I... See more

Rated 1 out of 5 stars

so, I googled for a local florist in St. Petersburg, FL... and this company advertise as a local business. completely fraudulent. I order flowers today, said they would be delivered by 7pm est. still... See more

Rated 4 out of 5 stars

These were the best flowers I ever ordered online. They were fresh, colorful, plentiful and aromatic. They have remained fresh for nine days, so far. They arrived the morning after they were suppose... See more

Rated 5 out of 5 stars

So many had negative reviews but my flowers were some of the prettiest ever! The colors were shades of deep purple, pink and large white roses! The lasted over a week and smelled wonderfully. They we... See more

Rated 1 out of 5 stars

I ordered an arrangement from their website. What was received wasn't even close. Small little arrangement with half of the flowers it was supposed to have. For $110.00 I expected it to at least loo... See more

Rated 1 out of 5 stars

-10 is my true rating. They delivered flowers long after the time stated in the order. The business had closed by the time of delivery. The flowers were left on the front steps overnight during a t... See more

Rated 5 out of 5 stars

The arrangement was so beautiful and delivered on time. In fact it was much more beautiful than the picture I ordered it from

Rated 1 out of 5 stars

Terrible looking flowers, more than half of them had brown spots on them. Died within days of receiving, and charged $18.99 for service charge even though they claim it’s free delivery

Rated 1 out of 5 stars

They don’t deserve even a 1! They took my order for a family members funeral and then cancelled my order due to a product shortage!! What?? This is ridiculous! I have email them 4 times for them to ma... See more

Rated 1 out of 5 stars

THE worst florist EVER! Ordered at 618 am...it is now 4pm and my girlfriend left her home and now the flowers will die in the lobby. Called 4 times and got inept customer service who only told me th... See more

Rated 5 out of 5 stars

I ordered a standard bouquet for my bff and they delivered them today, I didn't read the reviews till after I placed the order and they were a bit pricey...I read the reviews and thought I would get s... See more

Rated 1 out of 5 stars

From the start, I gave a date for delivery, it was a day early, when I called, they said that they hadn't went out as of yet So there was no communication with them between the Flores and the s... See more

Rated 1 out of 5 stars

Horrible expensive and the flowers delivered were not fresh nearly dead. No help from the company to redeliver. Shame on me for thinking they were local florist and not reading their reviews prior. St... See more

Rated 1 out of 5 stars

Ruths Roses in Columbia, Tennessee, canceled my funeral home delivery for the morning of Feb 7 at 10 ,the night of Feb 5th .2026. They said they did not have the flowers to make the order. The event w... See more

Rated 1 out of 5 stars

Under no circumstances should you order from this florist! Worst arrangement I ever ordered, I was embarrassed to have sent it. Ordered $100 plant arrangement from a picture on their site that th... See more

Rated 1 out of 5 stars

I ordered a standing spray from Ruth’s Roses to honor the military service of a very dear friend of ours—a man who stood beside us as a groomsman in our wedding. On Christmas Eve, we received... See more

Rated 1 out of 5 stars

tHIS FLORIST IS A SCAM!! DON'T ORDER FROM THEM. I thought they were a local florist....that's what they advertised.....I didn't read reviews....wish I had. I ordered flowers for a funeral for a fam... See more

Rated 1 out of 5 stars

I ordered a premium 18 rose package that retailed for $132 and I upgraded $4.99 to get a full card sent with my message to a friend that I really wanted to make a special surprise. What was sen... See more

Rated 1 out of 5 stars

My mother ordered flowers from Ruth's Roses for her sister who turned 90 and she never received them. They claimed they tried to deliver the first day but Auntie wasn't home (which wasn't true) and t... See more

Rated 1 out of 5 stars

Absolutely awful. Quickly had searched local florist for Valentine’s Day while at work about a week before Valentine’s Day. This came up and looked legit, I was on my break at work, wanted to surprise... See more

Rated 5 out of 5 stars

NO stars Terrible delivery service 2 days late did not respect delivery time I requested. They dropped off at a neighbors house. The arrangement looked nothing like the online pictures This compan... See more

Rated 1 out of 5 stars

This company is a complete scam, they may not even be in the US other than some locations they have listed which may or may not be legit. I would have given NEGATIVE 5 stars if possible. I ordered a... See more

Rated 1 out of 5 stars

I ordered flowers for my dear sister who just had brain surgery. Unlike most complaints listed here about this company, which is a call center, these people don't even do the floral pieces, they sen... See more

Rated 1 out of 5 stars

First the say they are a family owned business in Tarpon Springs. I ordered flowers to be delivered to my sister who was grieving loss of a loved one. They assured me flowers would be delivered that d... See more

Rated 4 out of 5 stars

I have used Ruth's roses for a recent delivery to my mother in laws hospice and they were delivered as promised and mom was very pleased!! The service personnel were professional and kind. Thanks Ruth... See more

Rated 1 out of 5 stars

Full 100% scam. Ruth's Rose's pretends to be a family owned buisness in Fort Collins, CO. I specifically picked this florist and called in the order so it could be customized for my daughter who had... See more

Rated 1 out of 5 stars

I ordered two dozen white roses to be sent to a wake. When I arrived there I couldn’t find the flowers because they were in a tiny vase, half wilted and little greenwood. In addition there were only 1... See more


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1.2

Bad

TrustScore 1 out of 5

914 reviews

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Rated 1 out of 5 stars

NEGATIVE STAR RATING

I would give it a NEGATIVE star rating but it makes me give at least one star so I can post how sorry this company is. I used them within the last year and they took my order (over $100), claimed to have delivered the flowers, but the person never received them. I reached out, they said they would send again as I must have given the wrong address. Verified the address, never received the order. Took over a week to get a refund. Fast forward to today, (bc they are advertised as a "local business" which is total BS) I tried again to order flowers and their site gave an error for the order but it went through on my credit card. I immediately reached out, knowing the issues I had previously. They responded with it was an issue from my CC company not them. Of course right after our communication, it showed a pending refund from them for my order.

They are nothing but SCAMMERS!!! If you happen to get your order, its probably the grass and weeds they picked from the side of the road. BUYER BEWARE!! THEY HAVE MULTIPLE COMPLAINTS WITH THE BBB and they are about to have another. How many does it take to finally shut them down?

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Order placed but Dead Roses Received

I ordered two dozen white roses to be sent to a wake. When I arrived there I couldn’t find the flowers because they were in a tiny vase, half wilted and little greenwood. In addition there were only 18 and not 24 as ordered. I immediately called and they said would look into it and call me back. The following day I attended the funeral and the roses were almost dead. I called again and sent an e mail. Two weeks later I received an email offering me a $35. Credit against my $180 plus purchase. I had even sent them photos of the roses on the first day they were received. Needless to say I was very embarrassed. I would not recommend purchasing from them and thing they should remove their posting of being the best florist in Riverhead NY

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Ruthsrosses is been a really bad… SCAMMERS

Ruthsrosses is been a really bad experience for me and looks like I am not the only one. Ordered some flowers for my Aunts funeral to be delivered BY 10 AM. They even sent me a email confirming my request for March 7 Before 10 Am. They didn’t do it . I called and asked for a refund and they said they were going to send a message to the manager. I reported them to BBB. They should be Illegal to operate a business like this with 1 star reviews only. They are Ripp Off company. Don’t do business with them

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Just doordashes Hyvee flowers, SCAM

Absolute scam! Ordered a massive $80 arrangement with sunflowers. It shows up without any sunflowers and 5 sizes smaller. They gave me $30 back. PFFT I'm not paying you $70 to doordash fracking HyVee arrangement with 7 flowers in it, NONE of which is the one I bought the arrangement for. Also they're not local at all. DO NOT USE.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

I looked at the reviews after I…

I looked at the reviews after I ordered, my mistake. No delivery and I am just going to contact my credit card as this is a total scam that needs to be dealt with by the authorities. Don’t use and hopefully someone who can shut this down will.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic excuse for a florist

The arrangement that was delivered barely resembled what I had ordered!! I do realize that when you are ordering from out of town some florist think that you will never know when they skimp on your order, but that is just bad business. I will NEVER use this rip off florist again!!!!!!!!

7 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAAAAM!

SCAAAAM!! THE BIGGEST SCAM EVER! I also looked into the reviews too late. I wanted to get a beautiful bouquet for my mother in law's funeral, what arrived were grocery store flowers in a cheap dollar tree vase at most. When you call their customer service, the people on the phone can't even speak proper English, they ping pong you around between mails and calls and there is NEVER an answer, I demanded a refund and the manager was in a "meeting",how convenient. So, I ended up calling my credit card, flagging them as a scam,thankfully the charge was still pending so they could cancel it and send me a new one, because since they had my info they could do God knows what with it. Save yourself a headache and DO NOT BUY FROM THEM!

4 March 2026
Unprompted review
Rated 1 out of 5 stars

They don’t care about their customers

-10 is my true rating. They delivered flowers long after the time stated in the order. The business had closed by the time of delivery. The flowers were left on the front steps overnight during a thunder storm. 8/12 flowers were there. The name was misspelled and the message was poorly typed without correct spacing. They did little to make it right: only refunded $15. Horrible experience and horrible customer service!

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't order from here it's fraud

Don't order from here, it is a fraudulent company. They did not deliver (ever), they did not provide any customer service by phone or email, with them saying that the delivery truck broke down and couldn't deliver. Of course, I paid a service charge for delivery on a specific day, and asked them to cancel the order - they ignored my request and kept saying that they will be delivering some other day. I am now doing a charge-back from my credit card.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Terrible delivery service 2 days late…

NO stars Terrible delivery service 2 days late did not respect delivery time I requested. They dropped off at a neighbors house. The arrangement looked nothing like the online pictures
This company does not care the flowers look like they were thrown together. Run never use this place I spent 88 dollars on garbage i wish I would have read reviews. I'm going back to chalet florists

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Why don't they let us leave a zero…

Why don't they let us leave a zero stars review? I was appalled that they took my order and ensured delivery to a funeral - a $400 order! - then did not deliver it. I received an email later the following day saying so sorry. If you were unable to meet the commitment, that should have been made clear at the time of the order, not hours after the funeral ended. I’m disgusted by your service. What a disgrace.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Bait and switch...don't risk it!

I regret that I did not check the reviews for Ruth's Roses prior to placing an order. The bereavement arrangement that was delivered was not what I ordered and paid for. I purposely paid the price for the arrangement that was labeled "as shown", and I expected that to be delivered. It was not! It did not include the flowers shown - instead it included much downgraded flowers and much less in abundance. I reached out and reported the issue and requested they make it right by delivering what I ordered or full refund. Several days later, Jazi responded referring me to their "policy" on the website and indicating that they would not make it right.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Stay Away!!!


Ordered the exact same arrangement to be delivered to the same address, on the same day. One was delivered, while the other was not. Despite their policy posted online, no delivery confirmation and zero communication regarding missed delivery. Almost 20 minutes wasted with order support who was zero help and could barely speak English. This business is trash.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I would leave a zero star review

I would leave a zero star review if I could. I ordered from Ruth’s roses because they advertised same-day delivery in Portland Maine. I ordered before 9 AM on a Saturday to deliver an arrangement that was pictured on their website. The order needed to arrive that day in time for a friend who is hosting a party at her home that evening. I did not receive any confirmation that the order had been delivered so I called at approximately 4 PM. The individual who answered the phone was less than remorseful when she shared that the order would not be fulfilled because “they did not have flowers.” She did not offer her any suitable alternative - the best option was a delivery two days later. My card was refunded apparently and I am awaiting the funds. Again I would give zero stars if I could as this was completely unacceptable. I wouldn’t have at least expected communication early in the day when I placed the order which would have been enough time to seek an alternative. Do not do business here.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

My d-i-l's mother recently away in…

My d-i-l's mother recently away in Arizona and I ordered the Comfort plant peace lily to be delivered to her home since there will be no service. I paid more for the deluxe plant and when she sent me a picture of what was delivered, I was horrified! It looked nothing like the plant on their web site. I called to voice my concerns and was told to send a picture of the delivered plant which I did, but still no response. After another call, they said they would get back to me next week. This is unacceptable to say the least! They scammed me by showing beautiful plants on their site taken from other floral apps in the Scottsdale area. I could have gotten a beautiful peace lily from Home Depot, but I live in California. I wish there was a negative star rating for this review.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Under no circumstances should you order…

Under no circumstances should you order from this florist! Worst arrangement I ever ordered, I was embarrassed to have sent it. Ordered $100 plant arrangement from a picture on their site that they assured me they had. They substituted every plant. I could have gone to Walmart. They obviously are not a skilled florist.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT buy

Spent over $100, received a disgusting dead floral arrangement that looked nothing nor did it resemble the photo in any way.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Horrible expensive and the flowers…

Horrible expensive and the flowers delivered were not fresh nearly dead. No help from the company to redeliver. Shame on me for thinking they were local florist and not reading their reviews prior. Stay away from this on line florist claiming to be local and others like them.

21 February 2026
Unprompted review

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