Ruul Reviews 438

Even though it was my first time using it, it was fast and solution-oriented. It quickly solved exactly what I needed!

took payment. never gave it to the company. now me and the company are out. do not recommend
Updated - money returned, still dont recommend

Ruul.io made my entire process smooth and stress-free. Their platform is super easy to use and very reliable — exactly what I needed. Special thanks to Onur for the amazing support, he went above and beyond to help me out. Highly recommended!

one of the transactions was initiated, but its status later changed to Canceled. The amount is still pending in my account, and there are no available options in the dashboard to manage or resolve this issue.

I had requested a payout to my bank account, but instead of being processed, the transaction now shows as Canceled. It is unclear whether the funds will be refunded to the client or eventually transferred to me.

I have already contacted customer support about this matter, but unfortunately, I received no response. The funds remain stuck, and I cannot take any action from my side. This situation is very frustrating and creates a lot of uncertainty.

ONLY 1 STAR FOR NOW!

I will never understand why the platform claims that they work with 140 Different Currencies but by the end Ruul Space supports only USD. All my clients and I, we are all based in the UK and need to process all payments in £ - GBP

1 STAR for now but I WILL UPGRADE TO 5 STARS ONLY IF YOU ADD (GBP) TO THE RUUL SPACE AS SOON AS POSSIBLE!

●● UPDATE:
Dear Ruul Ruul Rude!
Your reply is not really sincere!
Everybody should know that you flagged my initial review on the same day for containing harmful or illegal content! So, can you just tell me: Which part of my review is harmful or illegal? It is just that you don't like when your users express their thoughts and send you some suggestions to improve your service! You just want to be always in control without listening to the need of your users! Luckily, the Trustpilot Integrity Team didn't fall into your false claims and below is their reply:

((((( Hi again,
We’re following up about your review of ruul.io, which was flagged for containing harmful or illegal content.
Our decision
We’ve assessed your review and concluded that it follows our guidelines. That's why we’ve now put your review back online.)))))

BEWARE PEOPLE! IF YOU GET SOME ISSUES WITH RUUL, THEY WILL JUST FLAG YOUR BAD REVIEWS IN ORDER TO KEEP THEIR PROFILE CLEAN! BUT ANYWAY, I WILL UPGRADE THIS REVIEW TO 5 STARS AFTER YOU CHANGE YOUR BAD ATTITUDE AND IF YOU ADD £-GBP AS CURRENCY ON RUUL SPACE.
BYE!

I've been working with Ruul team for sometime and when I have a question they replied me back quickly and solved my problem without hesitation. I feel very safe and connected with them. Thank you so much 🙏🏻

I use it for the invoicing with my work. Works smoothly and customer support is really fast and helpful.

Ayça Hanım from the Turkish team helped me a lot during a payment issue. She was kind and very helpful.
Thank you

Fast support turnaround and helpful team. Thank you.

Love everything about it! Really easy to use and if u don't understand something, the support team replies fast

It is quite good platform , costumer service is impressive and faster.
If this platform gives clients to search option for getting best talents available on their platform, with their low commission rate and better service, all people would move to ruul from other platforms like Upwork and Fiverr

Onur was really helpful, actually all of them are amazing including my previous rep Cansu. Overall satisfied with the services they provide.

Freelance can be a great first job really.
It makes me able to fix my own working hours and work from anywhere freely

Ruul was suggested to me by a friend of mine who is also working as a freelancer and contractor. Altough I am not a person who quickly trust trying someting new, with its simple pages and fast responses of the support team made me quickly use their system on all of my works. Thanks Ruul and the team, keep up the great work!

Rimuut (Ruul) was once the holy grail for Freelancers. Now it is a blatant money grab. Commissions tripled compared to 5 years ago. Suddenly every currency other than USD is being charged extra on top. People are being charged 6-8% per invoice now. What is happening?

By now it is cheaper to set up an actual company in the US or Dubai and run it instead of using Ruul.

Their support, especially Onur, are great. Just the cost for using Ruul is getting out of hand. For a simple 2000 EUR invoice, that's 120 EUR...for invoicing

After 7 years of using Ruul, I will be looking for a new service provider.

Excellent Support – Thank You, Onur!

Ruul’s customer representative Onur was extremely helpful, patient, and solution-oriented throughout the entire process. He listened carefully to all my questions and provided prompt assistance whenever needed. It’s truly valuable to receive such professional and attentive support. Many thanks to Onur and the Ruul team!

When I reached out for help, I couldn’t believe how quickly the issue was resolved. If I had been working with another company, it probably would have taken days but they managed to sort it out in just a few minutes.

Ruul makes invoicing simple and stress-free. The whole process is clear and easy to follow. If I ever have a question, the team is quick to help and always friendly. Getting paid on time is a big plus.

Customer service was so great and fast.

customer service is the best no bots, no ia, a real perosn is what need to make things easier and faster!!