I am a freelance network administrator and software developer. I encountered Ruul when a company I worked with required invoicing. It was an excellent experience. In fact, there was an issue because... See more
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Review summary
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Ruul.io made my entire process smooth and stress-free. Their platform is super easy to use and very reliable — exactly what I needed. Special thanks to Onur for the amazing support, he went above and... See more
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Ruul was suggested to me by a friend of mine who is also working as a freelancer and contractor. Altough I am not a person who quickly trust trying someting new, with its simple pages and fast respons... See more
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It is quite good platform , costumer service is impressive and faster. If this platform gives clients to search option for getting best talents available on their platform, with their low commission... See more
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Company details
Written by the company
Invoicing and payment collection for freelancers. No company needed. Just Ruul.
Contact info
Hjälmaregatan 3, 201 23, Malmö, Sweden
- info@ruul.io
- ruul.io
4.4
Excellent
438 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ruul
Hello,
Thank you for sharing your feedback with us.
We understand that your recent payment experience was disappointing, and we’re truly sorry for any inconvenience caused. Please know that we value your patience and understanding as we navigate the changes in our company’s corporate structure and payment operations.
We recognize that your local currency is not widely supported by many of the global payment providers, and we’ve previously suggested some ways to improve your payment experience. However, we’re still working hard to ensure that you have a seamless payment experience in the upcoming months.
Your satisfaction is our top priority, and we remain committed to providing all of our valued users with the best payment experience possible.
Thank you for your understanding during this time.
The experience is so bad
The experience is so bad, last month our team unable to get salary, we received one month late. Using Ruul will cause not only financial issue but also employee retention issue. This month, new issue occur, after the payment already delay, needs our team to find out ourselves, no any notice in advance to tell us update bank information and we got this kind of poor reason for payment delay. The overall is so bad
30 May 2023
Reply from Ruul
Hello,
Thank you for sharing your feedback with us.
We understand that your recent payment experience was disappointing, and we’re truly sorry for any inconvenience caused. Please know that we value your patience and understanding as we navigate the changes in our company’s corporate structure and payment operations.
We recognize that your local currency is not widely supported by many of the global payment providers, and we’ve previously suggested some ways to improve your payment experience. However, we’re still working hard to ensure that you have a seamless payment experience in the upcoming months.
Your satisfaction is our top priority, and we remain committed to providing all of our valued users with the best payment experience possible.
Thank you for your understanding during this time.
The remittance was delayed last month
The remittance was delayed last month, but the reason has not been found out
30 May 2023
Reply from Ruul
Hello,
Thank you for sharing your feedback with us.
We understand that your recent payment experience was disappointing, and we’re truly sorry for any inconvenience caused. Please know that we value your patience and understanding as we navigate the changes in our company’s corporate structure and payment operations.
We recognize that your local currency is not widely supported by many of the global payment providers, and we’ve previously suggested some ways to improve your payment experience. However, we’re still working hard to ensure that you have a seamless payment experience in the upcoming months.
Your satisfaction is our top priority, and we remain committed to providing all of our valued users with the best payment experience possible.
Thank you for your understanding during this time.
Account problems: The RUUL team always responds with prompt and efficient solutions
I recently encountered an issue while performing updates in my account on RUUL regarding my banking information, but I was pleasantly surprised by their team's prompt and efficient assistance. Because I was unable to perform the change in my information, they arranged it in no time. My issue was resolved in under 5 minutes.
I must commend the team for their impressive response time in addressing my concerns. In the past, I have utilized the online chat extension, and once again, it proved to be immensely helpful with its swift and reliable responses.
31 May 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Myrsini-Sofia💙
Excellent service!
Very precise and fast transactional service and also always available and helpful customer service.
29 May 2023
Reply from Ruul
Thanks for the review & Keep on Ruuling, Martina💙
Took a long long long time for the…
Took a long long long time for the invoice to be processed. May 11th to almost May 25th.
Update: I used Ruul once before the recent one and had no issues. Updating the review to 3 stars but in the future I will give better reviews for sure.
25 May 2023
Reply from Ruul
Hi Anirudh,
The invoice was created on the 11th, but the customer payment reached us on the 15th.
Your payment was also issued on the same day, but due to a problem in the intermediary banks, it was returned to us and processed again.
Our standard payment time is 1 business day. In cases that exceed this period, please do not hesitate to contacting us.
We apologize for this delay due to reasons beyond our control, and convey that all precautions have been taken to prevent it from happening again.
I've been using this platform for my consultancy services
I've been using this platform for my freelance business for several months now and it's been a game-changer. Not only does it make managing my invoices a breeze, but the platform's user-friendly interface and customer support team have made the entire experience seamless. I've never had any issues with payments or delayed transactions, and I appreciate the level of transparency the platform provides. Overall, I highly recommend this platform to anyone looking for an efficient and reliable way to manage their invoicing needs. 5 stars all around!
9 May 2023
Unprompted review
Reply from Ruul
Esra, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙
Simple and straightforward!
I really like the simplicity and the UI of the tool!
8 May 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Gabriel💙
Trustworthy, Fast, and Excellent Communication Skills - A Must-Have for Freelancers!
I had a fantastic experience using Ruul, an online invoice app for freelancers. It's trustworthy, fast, and the employees have the best communication skills I've ever seen. The app is secure, efficient, and offers real-time updates on invoice status. The support team is prompt, courteous, and professional. Highly recommended for managing invoices and payments.
20 April 2023
Unprompted review
Reply from Ruul
Cansu, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙
Inaccurate and misleading info about self-employment compliance
I asked a question about how compliance was provided on social media and the company blocked me. Later, I contacted the live assistance and the personnel could not give me accurate answers and said 'self-employed people do not need an entity' and can be contracted with Ruul without having a company. This is wrong. I don't believe that this company knows about the legal requirements of freelancing at all. I was advised to invoice without an entity and it turns out that this is not legal. Self-employment does require corporation or some sort of tax registration.
* Company still insists that self-employed can be contracted without having legal entities in its answer below and does not reply to my emails. I do not trust this provider and wouldn't recomment anyone to use this invoicing service. This looks like a total scam to me.
11 April 2023
Reply from Ruul
Hi Helga,
We are deeply sorry for your negative experience.
When we check our chat logs, we see that you refused to provide further information regarding your claim that you had been blocked by our Instagram account. Unfortunately, it is impossible for us to help you on this issue without any information.
In our chat logs, we can see that your question was "How is it compliant to invoice without a company?". To underline our answers in our Live Chat conversation; Ruul is positioned as a digital service reseller. When you register to Ruul, you authorize us to sell your services to businesses. This means that you won't be invoicing companies directly, as Ruul invoices businesses on the talent's behalf.
We take any claims regarding the legality of our operations very seriously. We would like to emphasize that it is perfectly legal to be self-employed without having a business entity. Moreover, we do not claim to manage any of our users' local tax responsibilities on their behalf. We advise you to look into your local laws regarding tax regulations of self-employed professionals.
Please contact us at support@ruul.io if you have any further questions.
Ruul's bank account info is false…
Ruul's bank account is not currectly linked and setup for bank-payments. My Bank (Rabobank), gives a message that the bank-info and beneficiary is not correctly listed. As a result they block the payment. I've asked Ruul to fix this, but that experience was all but professional. As a result you end up paying unnecessary creditcard fees (as you don't want your people to bear the consequences). Then customer service tells you there is no issue :-|. Hahaha. This company does not understand the impact poor performance of their service has on any business owner dealing with them. I would not recommend this service and will start looking into alternatives myself.
3 April 2023
Unprompted review
Reply from Ruul
Dear Roy,
We are deeply sorry to hear about your negative experience regarding your bank transfer.
We would like to point out that we’ve been operating with the same bank and through the same IBAN information since 2017. We can confirm that you have made multiple successful payments to this account as of today.
We will be contacting you shortly to offer our solution for this matter, however, we kindly ask you to contact us in case of any problem or complaint, including any previous unsatisfying experience.
Our team is always at your assistance and dedicated to provide excellent customer service. We strive for 100% satisfaction with every transaction and are hoping to transform your experience to a positive one soon.
If you have any further concerns or questions, please do not hesitate to contact us, and we will do our best to assist you further.
Their service is perfect for…
Their service is perfect for freelancers. I have been using their service since 2021. The customer support is very responsive and focusing on problem solving. They are always polite and make it everything easier for me. I wish I could give 10 stars.
5 April 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Burak💙
Trustworthy Invoicing
I've been using Ruul for 7 months now, They excel at:
1- Trust: I can totally trust my invoice will get paid and money will be transferred successfully
2- Great support: I needed human support 2 times, and their support was very fast, helpful, and clear about things I wanted.
3- Easy: the website itself has made the minimum needed UI that can direct you immediately to your goal, I like using website that do one thing in a very professional way.
I'd totally recommend it for invoicing specially for countries in Middle-east where their commission rate would be the lowest possible.
3 April 2023
Unprompted review
Reply from Ruul
Thank you for the wonderful review. We’re so happy to hear that you had a great experience at Ruul. Keep on Ruuling, Louay💙
best system I ever seen
karşılaştığım en iyi sistem. Müşteriler ile iletişim sorunsuz çok hızlı. İletişime geçenler her zaman çok ilgili. Sorunlarımı ve sorularımı hemen cevaplayıp, çözüm üretiyorlar, bir muhattap bulabilmek gerçekten çok güzel. The best system I've come across. Communication with customers is very fast. Contacts are always very relevant. They find solutions to my problems and are The best system I've come across. Communication with customers is very fast. Contacts are always very relevant. They answer my problems and find solutions, it is really nice to be able to find an interlocutor.
1 March 2023
Unprompted review
Reply from Ruul
Kıvılcım, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙
Quick responses
Quick responses, and immediately resolved my issue by checking the relevant details on their side.
1 March 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Taha💙
Ruul allows me to work as a freelancer…
Ruul allows me to work as a freelancer in a very comfortable way with its fast and easy use. I can answer questions from my customers quickly with Ruul customer service. It is a great company for the conveniences it provides and everything goes smoothly.
23 February 2022
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Arda💙
Unhelpful and rude customer support
I used the customer support chat and was contacted by Onur. I had trouble aligning Ruul's service with my country's local laws and tax obligations, which is why I decided to ask some questions about it. After the first few messages, Onur failed to answer my concerns directly and instead replied with semi-relevant messages which seemed to be pre-written. Because of that, I tried to word my questions more specifically, which was met by several passive-aggressive responses, also not particularly answering my questions. The conversation ended with Onur telling me not to worry about my concerns without actually telling me why. Later, upon further, individual research, I found out that the information he gave me was most likely false. I understand if there are certain matters customer supporters are unable to answer, especially if they regard local regulations, however, in that case, I expect a response to reflect exactly that instead of vague and evasive answers.
15 February 2023
Unprompted review
Reply from Ruul
Dear Nancy,
We are sorry to hear that you have not been pleased with the dialogue you had with our customer support team regarding your local tax liabilities.
Following your feedback, we immediately contacted you via email to address your concerns on tax compliance regulations in your country. We also sent you a follow-up email after checking with our Compliance department to provide you accurate information.
At Ruul, we ensure compliant invoice payouts to talents. When you sign up and get paid via Ruul, you are classified as a subcontractor for Ruul, entering a compliant financial relationship.
For tax obligations that arise from the payments you collect, as we state on our website, talents are responsible to declare their income and handle any liabilities in line with the local laws applicable to them.
We recognize the demand from solo talents such as yourself to receive support for navigating local tax obligations. Our Tax Assistance solution for this purpose will initially be launched in selected regions soon. Unfortunately, at the moment, this service is not available in Hungary and we cannot provide further expertise related to your regional tax responsibilities.
In your first point of contact, Onur from our Customer Success department has tried to help you with good faith with his knowledge, and after checking with our Compliance department, we have suggested that you consult with a local tax expert to stay compliant with regard to tax and income declaration.
If you still have any questions or feedback, do not hesitate to get in touch. We will be happy to help!
Really quick response and kindness guide
15 February 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Ryosuke💙
Thank you for direction :)
My experience was excellent, thanks to Onur. I'm so bad at understanding legal / banking terms, but he was very informative as well as helping me to choose the best option.
13 February 2023
Unprompted review
Reply from Ruul
Başak, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙
Ruul a great platform for freelancers
Ruul is a great platform to make invoices, keep track of customers and send reminders as well. I love the platform and recommend all freelancers to use it as it makes carrying out business with foreign clients super easy.
9 February 2023
Unprompted review
Reply from Ruul
Thank you for the wonderful review. We’re so happy to hear that you had a great experience at Ruul. Keep on Ruuling, Liz💙
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