Ruul Reviews 438

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and solution-oriented approach. People frequently mention the quick response times and the overall efficiency of the service, which makes handling client payments and invoices stress-free. Many users appreciate the promptness of payments, noting that funds are transferred flawlessly and on time. However, some people were dissatisfied with payment-related issues, including rejected international wires and delays in payouts. Some customers also mentioned a lack of clarity regarding payment acceptance policies and experienced difficulties with payment processing or refunds.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the excellent, fast, and... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the prompt payments, quick... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, quick responses, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and helpful... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a freelance network administrator and software developer. I encountered Ruul when a company I worked with required invoicing. It was an excellent experience. In fact, there was an issue because... See more

Company replied

Rated 5 out of 5 stars

Ruul.io made my entire process smooth and stress-free. Their platform is super easy to use and very reliable — exactly what I needed. Special thanks to Onur for the amazing support, he went above and... See more

Company replied

Rated 5 out of 5 stars

Ruul was suggested to me by a friend of mine who is also working as a freelancer and contractor. Altough I am not a person who quickly trust trying someting new, with its simple pages and fast respons... See more

Company replied

Rated 5 out of 5 stars

It is quite good platform , costumer service is impressive and faster. If this platform gives clients to search option for getting best talents available on their platform, with their low commission... See more

Company replied


Company details

  1. Alternative Financial Services

Written by the company

Invoicing and payment collection for freelancers. No company needed. Just Ruul.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service!

Very happy with the service so far. Fast and trustworthy!

3 January 2024
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling, Maurizio💙

Rated 5 out of 5 stars

Exceptional Customer Service and Reliable Platform

I recently had a remarkable experience with Ruul, especially during a challenging payment situation. The support team was exceptionally responsive, patient, and helpful. They efficiently guided me through resolving my issue, ensuring I received my payment.

I'm impressed by Ruul's commitment to customer satisfaction and their proactive approach. This experience solidified my trust in Ruul and I highly recommend them for their reliability and outstanding customer service.

22 November 2023
Unprompted review
Ruul logo

Reply from Ruul

Donald, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

Rated 5 out of 5 stars

There is an excellent customer service

There is an excellent customer service, I got an immediate response and it is super that they provide detailed information on all issues that are problematic. Thanks!

6 September 2023
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling, Tugce💙

Rated 5 out of 5 stars

Excellent service

Excellent service, fast payouts, quick and knowledgeable but also very friendly customer support. I have been using Ruul (formerly Rimuut) for the past couple of years and it has quickly become the easiest and fastest means of onboarding clients, signing contracts, NDAs, creating projects and invoicing and receiving payments through. The perfect service for freelancers, highly recommend.

6 September 2023
Unprompted review
Ruul logo

Reply from Ruul

Radu, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

Rated 5 out of 5 stars

best app ruul :)

best app ruul :)
I am absolutely delighted

5 September 2023
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling, Baha💙

Rated 5 out of 5 stars

helpful team

I would like to thank Onur from the Ruul team for assisting me. It was a bit tiring, but he also resolved my issue.

1 July 2023
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling, Emin💙

Rated 5 out of 5 stars

Very happy with the service

I have been using Ruul for 4 months. My overall experience has been very satisfactory. I feel their support at ever stage of my transactions. I even sent them some feedback for improvement on their dashboard and they appreciated my comments very much. I tried a similar platform before I met Ruul and I see a huge difference in the easiness of making transactions and the kindness of people you talk to. I highly recommend them to freelancers like myself who need a reliable invoicing solution.

24 July 2023
Unprompted review
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Reply from Ruul

Sebastian, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙

Rated 5 out of 5 stars

Thank you Ruul

Working with freelancers has become so much easier for me. I no longer need to worry about managing the payments and the missing invoices. I am glad I found Ruul to make payments to my freelancers from 3 different continents. They offer many currency options and send me notifications at every step. Thanks to them, I am more motivated to work with more freelancers.

21 July 2023
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling, Ellie💙

Rated 5 out of 5 stars

Great service and people!

I've been meaning to thank Ruul team for some time. Before my first transaction, they answered all the questions my client and I had very patiently. I must have had over 10 transactions with them so far. Making transactions and receiving payments are amazingly easy. The customer help team are very polite and professional. I recommended Ruul to my designer friends and 3 of them started using Ruul last week. Great job, Ruul!

17 July 2023
Unprompted review
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Reply from Ruul

Thanks for the review & Keep on Ruuling, Luca💙

Rated 1 out of 5 stars

Getting WORST service

Getting WORST service
However I am paying to Ruul, they taking many days to release my payment. And everyday they providing same answer.
This is disaster of Service from Ruul.
GO for different alternatives than Ruul = Rude
Still I am waiting for my payment like begger.

20 July 2023
Unprompted review
Ruul logo

Reply from Ruul

Hello,

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with your payment, and we appreciate your understanding regarding the recent changes in our corporate structure and payment system.

We want to assure you that we are actively working on improving our payment process to minimize any delays in the future. Our team is diligently addressing the necessary adjustments to ensure smoother and more efficient payment operations moving forward.

Your satisfaction is of utmost importance to us, and we value your patience during this transitional period. If there is anything specific we can do to assist you or provide further information about the status of your payment, please do not hesitate to reach out to our customer success team directly. They will be more than happy to assist you and address any concerns you may have.

Thank you for your understanding and patience.

Rated 5 out of 5 stars

I have been using Ruul for 3+ years…

I have been using Ruul for 3+ years now...I had the pleasure of using Ruul, for their invoicing application specifically tailored for freelancers, and I must express my satisfaction with the experience. The app not only demonstrates impressive speed and reliability but also excels in its exceptional communication capabilities facilitated by the staff. I found Ruul to be a secure and efficient platform that consistently provided real-time updates on the status of my invoices. Moreover, the support team exhibited remarkable courtesy, promptness, and utmost professionalism. In conclusion, I recommend Ruul to individuals seeking a convenient and seamless solution for managing invoices and payments.

12 June 2023
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling, Ricardo💙

Rated 1 out of 5 stars

The new payment infrastructure takes…

The new payment infrastructure takes way longer than the previous one. As someone who receives their salary through Ruul, this has caused a serious inconvenience for me.

5 June 2023
Ruul logo

Reply from Ruul

Hello,

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with your payment, and we appreciate your understanding regarding the recent changes in our corporate structure and payment system.

We want to assure you that we are actively working on improving our payment process to minimize any delays in the future. Our team is diligently addressing the necessary adjustments to ensure smoother and more efficient payment operations moving forward.

Your satisfaction is of utmost importance to us, and we value your patience during this transitional period. If there is anything specific we can do to assist you or provide further information about the status of your payment, please do not hesitate to reach out to our customer success team directly. They will be more than happy to assist you and address any concerns you may have.

Thank you for your understanding and patience.

Rated 5 out of 5 stars

Very happy with Ruul’s service

I started using Ruul as a freelancer 2 years ago. Recently I started my own company and I now use Ruul as a business to work with my contractors. I’ve always received great customer service when I had any questions about the transfers or dashboard. I’m surprised to see bad reviews honestly. Their service makes my life easier and I’ve never had trust issues with them. They recently changed their bank account information and I reached to them to confirm the bank information yesterday. They were kind enough to thank me for my attention to confirm with them. I highly recommend it to freelancers and organisations that are looking for an invoicing solution.

5 June 2023
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling, Anne💙

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