I’m pretty knowledgeable on HRV - I’ve been using it since 2005 via first beat and Suunto t6’s. The first day guidance goals include one that I can’t achieve - sunlight after waking. I’m doing the oth... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the information and the workout plan! I am so stoked to get as much as I can out of this experience! I just wish I could follow this plan in an application user interface, like I do with my Bui... See more
My Garman watch records HRV but didn’t really explain what it was, what values were good/bad, why HRV is an important measure or how to improve it. This lesson explained it simply and I now understan... See more
Giving me legitimate items I can work into my morning schedule. I like to be guided!
Company details
Written by the company
Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably. Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Contact info
United States
- support@ruutlabs.com
- ruutlabs.com
Start Running Today
3.9
Great
751 reviews
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had know idea about HRV
12 April 2026
Am excited about training nice
12 April 2026
Great warm up and end stretch routine
11 April 2026
Easy to follow
11 April 2026
SCAM
SCAM! They will charge your card unexpectedly. There is no way to view your account or subscription online. No route to cancel. No support for customers. I immediately asked that the charges not be placed because I was not wanting a subscription. They will not offer support or help.
DO NOT GIVE THEM YOUR CREDIT CARD!
10 April 2026
Unprompted review
Reply from Ruut
Dear Anastasia,
We're sorry for your experience with Ruut.
We'd like to refund your last payment. However, you didn't provide an email when you submitted your review - we can't find your orders.
Could you please contact us directly at support@ruutlabs.com so that we can issue you a refund?
We'd be happy to help.
Warm regards,
The Ruut Team
Ruutlabs scam
I thought I was purchasing a course and have now had £99 deducted from my account on an subscription which I was not made aware of - the company is refusing to refund - absolute scam - avoid at all costs
11 April 2026
Unprompted review
Reply from Ruut
Dear Jo,
We're sorry for your experience with Ruut.
We'd like to refund your last payment. However, you didn't provide an email when you submitted your review - we can't find your orders.
Could you please contact us directly at support@ruutlabs.com so that we can issue you a refund?
We'd be happy to help.
Warm regards,
The Ruut Team
Scam website that doesn’t allow you to…
Scam website that doesn’t allow you to cancel in a way that is easy then refuses to refund when they automatically take large payment for next subscription. Product useless. Do not sign up this is just a scam
11 April 2026
Unprompted review
Reply from Ruut
Dear Anand,
We're sorry for your experience with Ruut.
We'd like to refund your last payment. However, you didn't provide an email when you submitted your review - we can't find your orders.
Could you please contact us directly at support@ruutlabs.com so that we can issue you a refund?
We'd be happy to help.
Warm regards,
The Ruut Team
Took out a subscription in error - rip off zero refund policy
Took out a subscription in error.
Didn’t realise for a few months.
Absolutely point blank refusal of any amount of refund, even though I had clearly not used the service.
My error obviously - but a shocking disregard for customer care for a company supposedly there to help.
I’ll be avoiding like the plague.
16 February 2026
Unprompted review
Reply from Ruut
Dear David,
We're sorry for your experience with Ruut.
We'd like to refund your last payment. However, you didn't provide an email when you submitted your review - we can't find your orders.
Could you please contact us directly at support@ruutlabs.com so that we can issue you a refund?
We'd be happy to help.
Warm regards,
The Ruut Team
Really good tips and exercise…
Really good tips and exercise suggestions technically good
10 April 2026
Great tools to improve life
Awesome tools right from the get-go that help reshape wellbeing.
10 April 2026
Rapid email responses.
8 April 2026
Awful company
Awful company
No pre warning for £99.99 no mention of cancel by date
Just take your money and never responds just send Ai emails to you
Will definitely be taking it higher for a refund
AVOID AT ALL COSTS
10 April 2026
Unprompted review
Reply from Ruut
Dear Halley,
We're sorry for your experience with Ruut.
We'd like to refund your last payment. However, you didn't provide an email when you submitted your review - we can't find your orders.
Could you please contact us directly at support@ruutlabs.com so that we can issue you a refund?
We'd be happy to help.
Warm regards,
The Ruut Team
Good starting point
10 April 2026
Another disgruntled and frustrated ruutlabs victim.
I signed up to what I believed was a three month trial of the ruutlab product. After the three months Without any email advising me their intention they billed my credit card for equivalent of $126 AUD. Immediately I noticed this payment I have been in touch with the support centre and twice received emails that clearly were some sort of autogenerated response (particularly given the time zone difference) and the length of the email that arrived within a minute of me sending! Extraordinary. The crux of their response is that they will not refund, have cancelled my subscription, and did not escalate to a manager as I requested. I plan on taking this matter to our consumer complaints agency as it just isn’t good enough that companies can get away with doing this.
Ruutlabs case no 136025
Update: after receiving the reply below I am pleased to report I was given a full refund and an apology letter. I hope they review their processes and no one else has to experience this.
10 April 2026
Unprompted review
Reply from Ruut
Dear Kerry,
We're sorry for your experience with Ruut.
We'd like to refund your last payment. However, you didn't provide an email when you submitted your review - we can't find your orders.
Could you please contact us directly at support@ruutlabs.com so that we can issue you a refund?
We'd be happy to help.
Warm regards,
The Ruut Team
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