Steve is a brilliant worker, and a very polite man. He’s always on time, He works efficiently and we’ve never had any problems with him! Would definitely request Steve again! highly recommend
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used safeguard for a number of years but since Darren Appleby has taken over attending our site its been the best service we have received. He is very professional, he makes you feel at ease a... See more
Company replied
Steve is allways on time contacts the day before always happy and smiling very helpful nothing to much trouble for him he is a pleasure to deal with a credit to ure company. The best we have had from... See more
Company replied
Checks to our buildings are regular and feedback is given both verbally and in writing of any activity. Inspections / checks are carried out with no disruption to others. Friendly inspector.
Company replied
Company details
- #13 of 24 best companies in Pest control service
- #7 of 9 best companies in Bird control service
Written by the company
Safeguard Pest Control was founded in 1987 and has built a strong reputation for delivering personalised, effective, and reliable solutions to businesses of all sizes and industries. Leveraging decades of commercial pest and bird control experience across the United Kingdom, our team of highly trained technicians is dedicated to staying at the forefront of industry advancements to ensure we provide the best possible service to our clients. At Safeguard Pest Control, we understand that every business has unique pest and bird control needs. That’s why we offer tailored solutions that are designed to meet the specific requirements of your company, industry, and location. Our comprehensive range of services includes contract, one-off and preventive measures, to pest and bird issues, ensuring your property remains pest-free and your business can operate without disruption.
Contact info
Unit 6 Churchill Business Park, The Flyers Way, TN16 1BT, Westerham, United Kingdom
- 0800 195 7766
- sales@safeguardpestcontrol.co.uk
- safeguardpestcontrol.co.uk
Safeguard Pest Control
4.7
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Overall
Overall, an excellent service. Just recently, managers have been very supportive and quick to respond when needed.
1 June 2026
Excellent all round.
7 May 2026
Reply from Safeguard Pest Control
Thank you for your fantastic feedback. We're delighted to hear that you found the service excellent all round. Comments like this are always appreciated and are a great boost for the team. Thank you for taking the time to leave a review and for choosing our service.
Safeguard recommendation
Quick response to call outs. Regular routine inspections. Technician very good, friendly and knowledgeable.
6 May 2026
Reply from Safeguard Pest Control
Thank you for your recommendation and kind feedback. We're delighted to hear that you've been happy with our quick response to call-outs and the regular inspections provided.
It's also great to know that our technician made such a positive impression. We agree that having a friendly, knowledgeable approach makes all the difference. Thank you for taking the time to share your experience and for your continued trust in our service.
Coleg QS
Checks to our buildings are regular and feedback is given both verbally and in writing of any activity. Inspections / checks are carried out with no disruption to others. Friendly inspector.
6 May 2026
Reply from Safeguard Pest Control
Thank you for your review. We're pleased to hear that our regular inspections and clear communication are helping you stay informed, both verbally and through written reports.
It's also great to know that our checks are carried out with minimal disruption and that our inspector's friendly approach has made a positive impression. Providing a professional, considerate service is something we take pride in, so we really appreciate your feedback.
Excellent service and great…
Excellent service and great communication throughout various department including senior directors who respond to queries when requires
5 May 2026
Reply from Safeguard Pest Control
Thank you for your wonderful feedback. We're delighted to hear that you've experienced excellent service and strong communication across our teams. It's particularly pleasing to know that you felt supported at every level, including when senior team members were needed to assist with queries.
Providing responsive, collaborative customer service is something we take great pride in, so your comments are greatly appreciated. Thank you for taking the time to share your experience.
Very reliable reduced the vermin…
Very reliable reduced the vermin control to next to nothing
5 May 2026
Reply from Safeguard Pest Control
Thank you for your review. We're delighted to hear that you've found our service reliable and, most importantly, that it has helped reduce vermin activity to virtually nothing. Achieving effective, long-term results is exactly what we aim for, so it's great to know our efforts have made such a positive difference. We appreciate your feedback and your continued trust in our service.
Reply from Safeguard Pest Control
Thank you for your feedback. We’re pleased to hear the service was professional as usual. Consistency is something we take pride in, so it’s great to know that’s been your experience. We appreciate you taking the time to share this.
DO NOT USE!
DO NOT USE!
Sent our invoices to an incorrect email address - never once picked up the phone to ask why we weren't paying?! Once we discovered they hadn't been paid they passed us straight to a debt company that continuously harass you even though you've set up a 3 month payment plan.
30 April 2026
Unprompted review
Reply from Safeguard Pest Control
We’re sorry to hear about your experience and understand how frustrating this situation has been. We have recently made a change to our invoicing processes and appreciate your feedback.
Our finance team would really welcome the opportunity to speak with you directly to review this and ensure everything is handled correctly. Please do get in touch with them so we can work through this together and bring it to a resolution.
Reply from Safeguard Pest Control
Thank you for your kind words. We’re really pleased you’ve found the team experienced, reliable and consistent. Providing a dependable service you can count on is exactly what we aim for, so it’s great to know that’s been your experience. We appreciate you taking the time to share this.
Reply from Safeguard Pest Control
Thank you for your kind feedback. We’re pleased to hear you’ve found the service friendly and thorough, and that the team are always willing to help. That level of care and attention is exactly what we aim for. We appreciate you taking the time to share your experience.
Very poi light and Cleab
9 April 2026
Reply from Safeguard Pest Control
Thank you for your feedback. We are glad to hear you were happy with the lighting and cleanliness, as both are important parts of getting the job right. We appreciate you taking the time to share your experience.
Good company
Karen is very knowledgeable and very professional . Always positive and helpful
9 April 2026
Reply from Safeguard Pest Control
Thank you for your kind words. We agree, Karen is a fantastic member of the team and always brings a knowledgeable, professional and positive approach to her work. It is great to hear she was so helpful and made a strong impression. We really appreciate you choosing us.
A big thank you to Stephen
Stephen from Safeguard always completes the work to a very high standard at our site and is a pleasure to deal with. He is always professional, reliable and clearly takes pride in the work he carries out. Thank you to Stephen and all the team at Safeguard.
8 April 2026
Unprompted review
Reply from Safeguard Pest Control
Thank you for such a thoughtful review. We agree, Stephen is a real credit to the team and consistently delivers work to a high standard with a professional and reliable approach. It is great to hear he is a pleasure to deal with and takes pride in what he does. We will be sure to pass this on to him and the wider Safeguard team.
fast and efficient
1 April 2026
Reply from Safeguard Pest Control
Thank you for your feedback. We are glad to hear the job was completed quickly and efficiently, just as it should be. We appreciate you taking the time to share your experience.
Seriousness, reliability, and commitment to high standards
Safeguard have always been reliable and professional. Communication has been clear and respectful, and they have been helpful whenever support was needed. Overall, a consistent and positive experience. 👍
31 March 2026
Reply from Safeguard Pest Control
Thank you for your thoughtful feedback. We are pleased to hear that our reliability, professionalism and clear communication have stood out, along with our commitment to high standards. Providing consistent, respectful support is something we take seriously, so it is great to know that has been your experience. We appreciate your continued trust in Safeguard.
Washroom services
Stephen does our wash rooms. Always positive, always helpful when we've got questions.
Top gent.
27 March 2026
Unprompted review
Reply from Safeguard Pest Control
Thank you for your kind feedback. We agree, Stephen is a great member of the team and always brings a positive, helpful approach to his work. It is great to hear he is looking after your washroom services so well and supporting you when needed. We will be sure to pass this on to him.
Washroom services
Stephen was very lovely this morning coming and emptying our bins always a pleasure to see him and always a gets the job done efficiently
27 March 2026
Unprompted review
Reply from Safeguard Pest Control
Thank you for your kind feedback. We agree, Stephen is a great asset to the team and always brings a friendly, professional approach. It is lovely to hear he is a pleasure to see and gets the job done efficiently each time. We will be sure to pass this on to him.
Wash rooms/air freshener
Steven always polite friendly and efficient:)
27 March 2026
Unprompted review
Reply from Safeguard Pest Control
Thank you for your feedback. We agree, Steven is a great member of the team and always brings a polite, friendly and efficient approach to his work. It is great to hear he is looking after your washroom and air freshener service so well. We will be sure to pass this on to him.
Sanitary unit service
Stephen is great comes to service our site in Cardiff first thing in the morning to minimise disruption to our site he is polite, efficient and extremely thorough with the cleaning of the sanitary bins an absolute pleasure thanks for the superb service from both Stephen and safeguard I would highly recommend
27 March 2026
Unprompted review
Reply from Safeguard Pest Control
Thank you for your kind feedback. We agree, Stephen is a real credit to the team and always delivers a thorough, efficient service with a polite and professional approach. It is great to hear he helps minimise disruption on site while maintaining such high standards. We will be sure to pass this on to him and the wider Safeguard team.
Washroom service
Steve is a brilliant worker, and a very polite man. He’s always on time, He works efficiently and we’ve never had any problems with him! Would definitely request Steve again! highly recommend
25 March 2026
Unprompted review
Reply from Safeguard Pest Control
Thank you for the great feedback. We’re really pleased to hear how well Steve looks after your site. We agree, he’s a fantastic member of the team, reliable, efficient, and always professional in his approach.
It’s great to know everything runs smoothly when he’s there. We truly appreciate your recommendation and your kind words about his work.
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