Absolutely disgusting company scammed my parents of £8000 well Larry Bergin did by cold calling on her. on there documents when my mum first took policy it says there protected with FCA but now when... See more
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My wife took out the pearl plan with safe hands, paying in full the 3070 pounds. We found out today, whilst at her chosen funeral directors, that nearly half of this amount goes on administation costs... See more
Company replied
Took out a funeral plan with Safe Hands several years ago, which I paid for in full. Looks like the company were sailing very "close to the wind" with their management of customers' money and got... See more
I would like to say a very heartfelt thank you to you all. I spoke to Deme and Kyle. Truly exceptional service. I live over in France , which made an already heartbreaking time, even sadder, when... See more
Company details
Information provided by various external sources
Safe Hands are one of the UK's most established and prominent providers of pre paid funeral plans. Our plans are sold almost exclusively via our national network of carefully trained independent will writers, estate planners and IFA's. We are also approved members of the Funeral Planning Authority. We work with funeral directors covering all areas of the UK, the overwhelming majority of which are members of the Society of Allied and Independent Funeral Directors and/or National Association of Funeral Directors.
Contact info
12 Mariner Court, Calder Park, Wakefield, West Yorkshire, WF14EB, WAKEFIELD, United Kingdom
- 08009177099
- info@safehandsplans.co.uk
- safehandsplans.co.uk
1.5
Bad
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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my husband and i had a plan taken out…
my husband and i had a plan taken out for our funeral, we changed our minds about the plan we had, we asked for a alternative plan, they were very helpful and are giving us a refund, very helpful, would highly recommend.
21 September 2021
Reply from Safe Hands Funeral Plans
Dear Geraldine, Thank you so much for your comments. It's been our pleasure to help. Please don't hesitate to get in touch if there's anything else you need.
Kind regards,
Safe Hands Team
Not done this before
Not done this before, so i cant really say much except that things went smoothly.
7 September 2021
Reply from Safe Hands Funeral Plans
Dear Mr. Smith, thank you for your feedback. We're glad that things went smoothly for you. That's what we hope for all our customers. Please let us know if there's anything else we can help you with.
Regards, the Safe Hands team.
Safe Hands were recommended on to me…
Safe Hands were recommended on to me after my will details were in place along with a power of attorney, so with the funeral plan in place i can now relax & know that my loved ones don't have to worry about most of the details or the costs thanks to the safe hands team, which the lady who phoned me explained everything about my plan which made things very clear to me.
Thankyou once again for your professionalism in this matter.
28 August 2021
Unprompted review
Reply from Safe Hands Funeral Plans
Dear Graham, thank you for your comments. We're delighted that you found ours service efficient and helpful. Please let us know if there's anything else we can do for you.
Kind regards, the Safe Hands team.
The lady who spoke to me was lovely and…
The lady who spoke to me was lovely and I’m glad I’ve got my funeral sorted it’s piece of mind
24 August 2021
Reply from Safe Hands Funeral Plans
Dear Linda,
Thank you for your comments. We work hard to provide all our customers with the best standard of service, so we're glad to hear that you're so happy. Please let us know if there's anything else we can help you with.
Kind regards,
The Safe Hands team
All 0k will my will and funeral plan…
All 0k will my will and funeral plan .the lady who came was very nice and friendly talked us through everything. Thank you for everything .
21 August 2021
Reply from Safe Hands Funeral Plans
Dear William,
Thank you for your comments. We're delighted that you were happy with the service we provided. Do let us know if we can be of further assistance.
Kind regards,
The Safe Hands team
Katrina explained everything and gave…
Katrina explained everything and gave me chance to ask any questions.
She was very friendly and polite
I would give her a 10 out 10 for her customer service
21 August 2021
Reply from Safe Hands Funeral Plans
Dear Susan,
Thank you for your comments. We work hard to provide the highest standards of service and care at all times, so we're delighted by your feedback. Please let us know if there's anything else we can do for you.
Kind regards,
The Safe Hands team.
Peace of Mind
Peace of Mind.
Very clear documentation. Very useful and informative follow up phone call
20 August 2021
Reply from Safe Hands Funeral Plans
Dear Chris,
We pride ourselves on our clear communication, so we're pleased by your comments, thanks. Please let us know if there's anything else you need.
Kind regards,
The Safe Hands team.
Absolutely delighted from the call
20 August 2021
Reply from Safe Hands Funeral Plans
Dear Russell,
We conduct the same 'Welcome Call' for all of our customers, and the feedback we get from them is invaluable. We're glad that you found it of value, too. Please let us know if there's anything else we can do for you.
Kind regards,
The Safe Hands team
Great service and very friendly chatty…
Great service and very friendly chatty staff. Would completely recommend.
20 August 2021
Reply from Safe Hands Funeral Plans
Dear Jane,
Thank you for your comments. We're pleased that we provided you with a great service. Should you need anything else, don't hesitate to let us know.
Kind regards,
The Safe Hands Team
From the start my concerns and request…
From the start my concerns and request were dealt with and executed with the utmost care and attention.
Karina Chris & Ryan were superb and put me at ease with the whole experience and im in the knowledge im definitely in safe hands.
Regards
Andy fox
20 August 2021
Reply from Safe Hands Funeral Plans
Dear Andy,
Thank you for your comments. We're delighted that you were happy with the service we provided. Do let us know if there's anything else we can do for you.
Kind regards,
The Safe Hands team.
Very helpful and explained things to me…
Very helpful and explained things to me so I understood, would recomend them
19 August 2021
Reply from Safe Hands Funeral Plans
Dear Carol,
We pride ourselves on the standard of service we provide, so your comments are gratefully received. Let us know if we can be of further assistance.
Kind regards,
The Safe Hands Team.
Highly recommended
Safe Hands provides great customer service, efficient communication and a really easy way to organise your funeral plan. With lots of support to help get what's right for you.
19 August 2021
Reply from Safe Hands Funeral Plans
Dear Susanne,
Many thanks for your comments. We're delighted to hear that you were pleased with our service. Do let us know if we can be ever be of further assistance.
Kind regards,
The Safe Hands team.
Great customer support very helpful…
Great customer support very helpful professional and friendly.
19 August 2021
Reply from Safe Hands Funeral Plans
Dear Mr. Halford,
Thank you for your comments. We're very happy to hear that you had a pleasant experience with Safe Hands Funeral Plans. We pride ourselves on delivering the best in customer care and satisfaction.
Kind regards,
The Safe Hands team.
best way to plan your funeral(easy)
18 August 2021
Reply from Safe Hands Funeral Plans
Dear Mr. Allen,
Thank you for your review. We're very happy to hear that you've had a pleasant experience with Safe Hands. Our aim is to make funeral planning as easy but effective as possible.
Should have any general queries in relation to your plan, please contact us on 0800 917 7099.
Kind regards,
The Safe Hands team
Great service from the start
Great service from the start. Everything explained no confusing jargon
18 August 2021
Reply from Safe Hands Funeral Plans
Dear Craig,
Thank you for your comments. It's been a pleasure to help. Please let us know if there's anything else you need.
Kind regards,
The Safe Hands team
Very pleasant and explained every detail
17 August 2021
Reply from Safe Hands Funeral Plans
Dear Sandra,
We are very happy to hear that you had a pleasant experience with Safe Hands Funeral Plans. We pride ourselves on delivering the best in customer care.
Should you have any general queries in relation to your plan, please don't hesitate to contact us on 0800 917 7099.
Kind regards, the Safe Hands team.
Peace of mind that it’s sorted
The funeral plan was very easy to purchase made easier by Debbie that sold it to me. It was something I had thought of for a while but chatting openly about it with Debbie made it more lighthearted. Buy your funeral at today’s prices
17 August 2021
Reply from Safe Hands Funeral Plans
Dear Samantha,
Thank you so much for your comments. It has been a pleasure to help. Please don't hesitate to get in touch if there is anything else you need.
Kind regards, the Safe Hands team.
We had a few problems to start with…
We had a few problems to start with about ref numbers of plan which was quickly sorted by Safehands
The funeral Directors Ryan and Foy were fantastic very very professional and would give them 5 stars+
14 August 2021
Reply from Safe Hands Funeral Plans
Dear Mr. Bailey,
We're sorry that there was some misunderstanding about the correct plan number at the start. Though it was quickly rectified, please get in touch if you'd like to discuss this further.
We're delighted that the funeral was conducted to your satisfaction, and we'll pass on your kind words to the funeral director.
Excellent service,superb customer…
Excellent service,superb customer service,making these difficult times much easier. Thank you so much for all your kindness. Shona Stamper
10 August 2021
Unprompted review
Reply from Safe Hands Funeral Plans
Dear Shona, Thank you so much for your comments. It's been a pleasure to help. Please don't hesitate to get in touch if there's anything else you need.
Terrible company
Terrible company. The finance department are useless. Complained about the service I received and all I got back was a series of further mistakes.
I cancelled the policy due to finding another company and had to pay £395 for the privilege of being stressed, having to make numerous phone calls and emails. Messages from the ‘director’ were pathetic. He didn’t even check which policy I had and when I had taken it out and I had to argue with him for which he ‘eventually’ apologised. The sign of a good company recognised their mistakes and accepts liability immediately and doesn’t argue. This company just takes your money and charges you for the privilege. I am sure that they will try and make excuses for their poor service but that’s all they are ..... excuses. Customers should not have to point out their mistakes. Some of the email replies actually showed that they didn’t read or check anything . Terrible company ...Use at your peril
21 May 2021
Unprompted review
Reply from Safe Hands Funeral Plans
Dear Mrs. Proctor,
Where mistakes occur, it is how a company reacts that becomes important. We worked hard to investigate what went wrong in your case, and we kept regular communication with you about it. When we identified the mistakes, we provided you with a clear explanation of them together with an apology. We have also put measures in place to ensure that similar mistakes don't happen again.
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