Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go of... See more
Company replied
Jake was very informative and helping me figure out how best to protect my home. Very patient and answered every question. Christian , the installer, was very friendly and communicated well. He was v... See more
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John and the installation tech came out about 30 minutes after I made the first inquiry about their services. They set up my monitoring and helped me complete the application and made sure I knew how... See more
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Company details
Written by the company
You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman. It’s time to go direct.
Contact info
1064 North Country Blvd #260, 84062, Pleasant Grove, United States
- (385) 275-2753
- socialmedia@safehomedirect.com
- safehomedirect.com
4.5
Excellent
609 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from Safe Home Direct
Thank you for the kind feedback, Steve prides himself on being thorough, and he’ll appreciate the recognition. We’re always here if you need anything down the road.
They are very courteous
They are very courteous, honest & compassionate about people. I’m glad they came through.
18 October 2025
Reply from Safe Home Direct
Thank you. We’re grateful for your kind words. Our team works hard to treat every customer with care, and we’re glad that came through. If you ever need anything, we’re here to help.
Overall fine experience
The rep and tech were fine except the tech left the old sign and other trash in my garden bed instead of throwing it out for some reason
25 October 2025
Reply from Safe Home Direct
Thank you for the feedback. We’re glad the rep and tech took good care of you overall, but leaving trash behind is not acceptable. I’m sorry that happened. We’ll address it with the team to make sure it doesn’t happen again. If you need anything corrected, please reach out and we’ll take care of it.
Rescued from an antiquated system that didn't work at all!
Three young gentlemen rescued me from a faulty and non-functioning alarm system by replacing it with a state-of-the-art alarm system, including a camera, three new smoke detectors and a special wristwatch to press in case I need medical attention. All of this for a reasonable monthly payment!
24 October 2025
Reply from Safe Home Direct
Thank you. We’re happy we could replace your old system with something reliable and easy to use. It means a lot to know you feel safer and more supported. If you ever need help with any part of your system, we’re here for you.
Everyone was very personable and…
Everyone was very personable and helpful. They explained things to clearly answer my questions. Installation happened quickly. I’m very satisfied.
24 October 2025
Reply from Safe Home Direct
Thank you. We’re glad the team made everything easy to understand and that the installation went smoothly. If any questions come up as you get comfortable with the system, we’re always here to help.
Very easy and fast install by tech
Very easy and fast install by tech. Easy to understand and use the app.
10 October 2025
Reply from Safe Home Direct
Thank you. We’re glad your installation was quick and that the app has been easy to use. If you ever need help or want to explore more features, just let us know.
Bradley did a great job helping us get…
Bradley did a great job helping us get switched to Safe home. He was knowledgeable and courteous. He and the technician were nice dudes and got the job done quick.
22 October 2025
Reply from Safe Home Direct
Thank you for the review. Bradley and the technician will appreciate the shout-out. We’re glad the switch to Safe Home was smooth and that everything was handled quickly. If you need support at any point, we’re here.
Reply from Safe Home Direct
Thank you for the great feedback. Steve and James will be glad to hear this. We’re happy you had a positive experience, and we’re here anytime you need support.
U guys don’t answer your customers…
U guys don’t answer your customers questions. You keep your customers on the phone for a very long time waiting for an answer. it’s not right to charge your customers for paper statements for three dollars.
22 October 2025
Reply from Safe Home Direct
Thank you for the honest feedback. I’m sorry you experienced long wait times and frustration getting answers. That’s not the experience we want anyone to have. We’re reviewing our customer support process to improve response times. As for the paper statement fee, it’s optional and only applies when customers choose mailed statements. We’re happy to help switch you to digital statements anytime. If you need anything resolved right now, please reach out and we’ll make sure you’re taken care of.
Reply from Safe Home Direct
Thank you for the great feedback. We’re glad the team took good care of you and that you’re already seeing the benefits. If you need help with anything going forward, we’re here to support you.
rep told me to call anytime i called…
rep told me to call anytime i called and left a message and he never called back
14 October 2025
Unprompted review
Reply from Safe Home Direct
Thank you for the great feedback. We’re glad the team took good care of you and that you’re already seeing the benefits. If you need help with anything going forward, we’re here to support you.
Bradley did a great job at installing…
Bradley did a great job at installing my security system and thank you for my doorbell camera
22 October 2025
Unprompted review
Reply from Safe Home Direct
Thank you for taking the time to share your feedback! We’re thrilled to hear that Bradley provided excellent service and that you’re enjoying your new security system and doorbell camera. We’ll be sure to pass your kind words along to him — he’ll appreciate it!
Everything cancel old install new and…
Everything cancel old install new and lower monthly payment
21 October 2025
Reply from Safe Home Direct
We’re glad to hear everything went smoothly and that we were able to get you a new system with a lower monthly payment! Thank you for choosing Glyde — we appreciate your trust and your business.
Great service
Great service everything your rep said would be done was done quickly and efficiently. Your installation tech was very courteous and informative of what was going to be done also what he was doing.
17 October 2025
Reply from Safe Home Direct
Response from Glyde Solar
Thank you for sharing your experience! We’re happy to hear everything went as promised and that our team delivered quick, efficient service. We’ll make sure your installer knows how much you appreciated his professionalism and communication.
My system was installed Saturday Oct…
My system was installed Saturday Oct 11. I had no problem with the installer.
The issue is the camera has not worked properly. I was scheduled for service Friday Oct 17 between 5 and 6 pm. At 6 PM when no service man had arrived I called. It took 30 minutes to speak with a rep. I was told the serviceman was running late as he got held up on a previous call. At 7PM I was called to say that the serviceman would not be coming afterall as he was in the Hospital. Obviously I was mislead.
Today, October 20 , I have been calling to reschedule. No one answers or calls back.
The customer support for Safe Home is poor.
11 October 2025
Reply from Safe Home Direct
We’re very sorry to hear about your experience and the difficulty reaching our team. That’s not the level of service we strive to provide. We understand your frustration and want to make this right. A senior representative will contact you promptly to reschedule your service and ensure your camera issue is fully resolved. Thank you for bringing this to our attention — we appreciate your patience while we correct the situation.
Worth a call to Safe Home
Safe Home was quick to respond to my inquiry, scheduling the install in a timely manner with an affordable program for my needs. Thank you to Eric and Wesley.
17 October 2025
Reply from Safe Home Direct
Response from Glyde Solar
Thank you for your kind words! We’re glad to hear that Eric and Wesley took great care of you and that the installation process was smooth and timely. We appreciate your trust and are happy you found the right program to fit your needs.
Everyone was great
18 October 2025
Reply from Safe Home Direct
Thank you for the kind words! We’re thrilled to hear you had a great experience with our team. We truly appreciate your support and the opportunity to serve you.
That they will be listened to.
The Sales Representative that came to my home, Angel Ramirez, did a great job in the sharing and explaining this product.
The installer, did a fine job too.
They both displayed patience and respect in dealing with an older customer.
17 October 2025
Reply from Safe Home Direct
Response from Glyde Solar
Thank you for sharing your experience! We’re so glad to hear that Angel and our installation team took the time to listen, explain everything clearly, and treat you with patience and respect. We truly value your trust and are grateful for the opportunity to serve you.
Reply from Safe Home Direct
Thank you for your kind words! We’re happy to hear you had a great experience working with our team. We appreciate your trust and are glad we could help make your home feel more secure.
My front camera always fails and my…
My front camera always fails and my door bell camera doesn’t work after 8 days went off . Would really prefer to have someone to come back and fix
9 October 2025
Reply from Safe Home Direct
We’re sorry to hear about the issues with your front and doorbell cameras. That’s not the experience we want for our customers. We’ll have a technician contact you right away to schedule a visit and get everything working properly again. Thank you for your patience while we make this right
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