Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go of... See more
Company replied
Jake was very informative and helping me figure out how best to protect my home. Very patient and answered every question. Christian , the installer, was very friendly and communicated well. He was v... See more
Company replied
John and the installation tech came out about 30 minutes after I made the first inquiry about their services. They set up my monitoring and helped me complete the application and made sure I knew how... See more
Company replied
Company details
Written by the company
You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman. It’s time to go direct.
Contact info
1064 North Country Blvd #260, 84062, Pleasant Grove, United States
- (385) 275-2753
- socialmedia@safehomedirect.com
- safehomedirect.com
4.5
Excellent
609 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jay from safe home.
Jay from safe home arrived on time and started to look all adt products and ask me some questions. He started the change over to safe home products and added on my cell phone and tablet the apps. Very happy to see it run nice.
15 October 2025
Reply from Safe Home Direct
Response from Glyde Solar
Thank you for your feedback! We’re glad to hear Jay provided prompt, professional service and made your transition to Safe Home products smooth and easy. It’s great to know everything is running well — we’ll be sure to share your kind words with him.
It’s important to know that this company can be trusted.
Your sales rep and installation technician were outstanding. They were thorough in their especially area of expertise. They left no stone unturned and made themselves receptive for any and all questions. During the night after installation I encountered a problem that I could not correct. I notified the sales rep via email and he was quick to respond notifying me that the installer had been notified and would return to my residence the next morning to correct the problem in which he did and now the system works fine. Great service!
14 October 2025
Reply from Safe Home Direct
Response from Glyde Solar
Thank you for sharing such detailed feedback! We’re thrilled to hear that our sales and installation teams provided thorough, professional service and followed through quickly to resolve your issue. Trust and reliability mean everything to us, and we’re grateful for the opportunity to prove that to you.
Excellent experience
Jake was very informative and helping me figure out how best to protect my home. Very patient and answered every question.
Christian , the installer, was very friendly and communicated well. He was very conscientious and made sure the job was done correctly and to my satisfaction before leaving. I could not recommend a company higher. Thank you!
10 October 2025
Reply from Safe Home Direct
Response from Glyde Solar
Thank you for the wonderful feedback! We’re delighted to hear that Jake and Christian provided such informative, patient, and thorough service. It’s great to know you felt confident and satisfied with your installation. We truly appreciate your recommendation and the trust you’ve placed in our team.
I like the way things were handled.
14 October 2025
Reply from Safe Home Direct
Response from Glyde Solar
Thank you for your feedback! We’re glad to hear you were pleased with how everything was handled. Our team appreciates your trust and the opportunity to serve you.
The system works great and does exactly…
The system works great and does exactly what I want and need to do. I feel safer at home.
10 October 2025
Reply from Safe Home Direct
Response from Glyde Solar
We’re so glad to hear your system is working perfectly and helping you feel safer at home. That peace of mind is exactly what we strive to deliver for every customer. Thank you for sharing your experience and for choosing Glyde.
The installer was neat and quick.
6 October 2025
Reply from Safe Home Direct
Thank you for sharing your feedback! We’re glad to hear your installer was neat, efficient, and got the job done quickly. We appreciate your trust in Safe Home.
Home security
Spoke to a salesman canvassing the neighborhood, and thought it would be a good idea to protect our homes while we were away traveling.
12 October 2025
Reply from Safe Home Direct
Thank you for taking the time to share your experience! We’re glad our representative was able to help you find the right solution to keep your home protected while you’re away. Safe travels, and thank you for choosing Safe Home!
Reply from Safe Home Direct
Thank you for your kind words! We’re glad to hear our team was knowledgeable, pleasant, and helpful. We truly appreciate your trust and the opportunity to protect your home.
quick response and excellent service
It was an excellent experience with positive results
11 October 2025
Reply from Safe Home Direct
Thank you for sharing your experience! We’re thrilled to hear you received quick service and positive results. We appreciate your trust and are happy to have you as a valued customer.
The knowledge of salesman
I needed an upgrade and was satisfied with the new company
10 October 2025
Reply from Safe Home Direct
Thank you for your feedback! We’re glad our salesperson’s knowledge helped you find the right upgrade and that you’re satisfied with your experience with Safe Home. We appreciate your trust and support!
A great experience.
Beerjaus was really pleasant Ryan the technician was very friendly and explained what he was doing. I love the cameras. Everything is great
9 October 2025
Reply from Safe Home Direct
Thank you for sharing your experience! We’re so glad Beerjaus and Ryan provided friendly, informative service and that you’re loving your new cameras. We truly appreciate your trust and are happy everything turned out great!
Great customer service
Great customer service. Didn't feel pressured . Very good on time .
8 October 2025
Reply from Safe Home Direct
Thank you for your kind feedback! We’re glad to hear you received great customer service and that everything went smoothly without any pressure. We appreciate your trust in Safe Home!
Reply from Safe Home Direct
Thank you for your feedback! We’re happy to hear our team was professional and pleasant to work with. We truly appreciate your trust and the opportunity to serve you.
Reply from Safe Home Direct
Thank you for letting us know. We’re glad most of the work went well, but we’re sorry to hear about the doorbell issue. Our team will reach out right away to get this resolved for you. We appreciate your patience and the chance to make it right.
The people were friendly and helpful.
The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go off the day before, and the fire department and gas company were dispatched. It seemed to be of good value and ensured our safety.
7 October 2025
Reply from Safe Home Direct
Thank you for sharing such thoughtful feedback. We’re so glad to hear our team was friendly, caring, and took the time to make sure you felt safe and confident using your new system. Protecting families and giving peace of mind is exactly what we aim for — we truly appreciate your trust in Safe Home.
Miguel was very helpful and answered…
Miguel was very helpful and answered all of our questions. When we decided to change something with our system, he was able to come out and quickly make the change for us. Thank you Miguel!
30 September 2025
Reply from Safe Home Direct
Thank you for the wonderful feedback! We’re thrilled to hear Miguel was helpful, responsive, and made your system update quick and easy. We’ll be sure to share your kind words with him — he’ll really appreciate it!
Great company with service!
Great company!!! Both reps and techs are awesome!
2 October 2025
Unprompted review
Reply from Safe Home Direct
Thank you for the awesome feedback! We’re thrilled to hear you had a great experience with both our reps and techs. We truly appreciate your support and are proud to have you as part of the Safe Home
Very professional but friendly
Very professional but friendly. Explained every thing that was done
1 October 2025
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to hear our team was both professional and friendly, and that everything was explained clearly. We appreciate your trust and the chance to serve you.
Wonderful experience
Davon was very professional, polite and knowledgeable, as well as respectful of my home. He answered all questions and was very patient.
18 September 2025
Unprompted review
Reply from Safe Home Direct
Thank you for sharing your experience! We’re so glad Davon provided professional, courteous, and knowledgeable service. We’ll be sure to pass along your kind words — he’ll be happy to know he made such a positive impression.
We need 2 remotes for a husband and…
We need 2 remotes for a husband and wife. Promised the second remote but have mot received it.
The old alarms weren't removed from the front and back door. Cancelation notification to previous company was not initiated promptly which caused 2 security system payments for September.
3 September 2025
Reply from Safe Home Direct
We’re very sorry for the inconvenience and delays you’ve experienced. That’s not the level of service we want our customers to have. We’ll have a representative reach out right away to ensure your second remote is delivered, the old alarms are removed, and the cancellation with your previous provider is fully resolved. Thank you for bringing this to our attention — we’ll make it right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.