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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making interactions pleasant and efficient. Many people highlight the excellent service, noting its efficiency, clear communication, and the smooth user experience provided. Reviewers frequently mention the company's reliability and thoroughness in delivering their services. However, some people mentioned a slight hiccup with one of the trainers due to logistics and timing, and a few others noted issues with the internal communication within the office.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being punctual,... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently praise the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Safe I.S. provided a great fire extinguisher training session that was smooth, timely, and well organized. Nick did a fantastic job as the instructor—he was friendly, engaging, and packed with helpful... See more

Rated 5 out of 5 stars

The fire marshal training was solid and worth the time. The trainer knew the subject inside out and kept things clear and practical. No pointless filler, just the stuff we actually need to deal with... See more

Rated 5 out of 5 stars

We have been using Safe IS for regular fire alarm and emergency lighting tests for quite some time now. Just recently, they have also carried out a Fire Risk Assessment at our offices. I can honestl... See more

Rated 5 out of 5 stars

We have recently used Safe I.S Ltd for a Fire Risk Assessment. They were punctual, efficient and knowledgeable. Today they have wall-mounted fire extinguishers and conducted emergency light testing. S... See more


Company details

  1. Fire protection service

Information provided by various external sources

Safe I.S. offer Fire Protection & Safety Compliance throughout the UK; our qualified professionals Train, Assess and Service almost all Health & Safety Systems enabling clients to be insurance and legally compliant.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Communication from start to finish was…

Communication from start to finish was exceptional. We needed training delivered across the country and they were very accommodating for our needs. We had one slight hiccup with one of the trainers due to logistics and timing but apart from that all went well

17 November 2025
Unprompted review
Rated 1 out of 5 stars

They don't reply to emails

I requested a quote for a fire risk assessment on our small engineering factory in September. After filling out their forms and a few back-and-forth emails, I heard nothing and had to chase for a reply. It's now November and I still haven't been offered to book an assessment despite repeated attempts to get an update. At one point, I had to email the main sales department to ask if the representative I was dealing with had left the company; such was the lack of response. I then went off sick after an operation for two weeks and had hoped to return to a response, but alas. In contrast, I contacted a different company yesterday and have been booked in this morning for an assessment next week. Safe I.S are very slow to respond or don't reply at all, I cannot recommend and will not be considering them in the future.

21 November 2025
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Dear Vicky,

Thank you for taking the time to provide this feedback.
We have undertaken an investigation, and I want to offer my deepest and most sincere apologies for the complete breakdown in communication and the unacceptable delay you experienced.

We fully understand your frustration; the service you received is absolutely not the level of professionalism we aim for.

I can confirm that the lack of communication was due to an internal oversight. The consultant handling your enquiry is a new member of our sales team and regrettably, failed to follow up with a promised email and dropped the ball on your request. We want to be clear that this is not an excuse. It is our responsibility to ensure all our team members adhere to our strict response standards.

We take full responsibility for the silence you endured and for causing you undue stress, particularly during your recovery.

This was unfortuntley an instance of human error and a lapse in our high standards. We are using your feedback to immediately re-emphasise and reinforce our internal protocols for prompt client communication and follow-up across all team members.

We are genuinely disappointed that you felt you had to move elsewhere. However, we would sincerely welcome the opportunity to prove this was a one-off human error and rectify your perception of our company. If you have any future needs, I personally guarantee that we will deliver the prompt, professional service you should have received from the start.

Thank you again for holding us accountable. We wish you and your company all the best.

If you wish to discuss the matter further, please do not hesitate to contact me.
Kind Regards
Liam Peskett
Managing Director

Rated 5 out of 5 stars

Very impressed with SAFE IS

Very impressed with SAFE IS, I highly recommend using them for your Fire Safety. We have been using them for our fire extinguishers servicing for our office and we have been very pleased with the service they provide. They are very responsive, ponctual and efficient. We will continue using them for our FIRE SAFETY for our premises.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

First class service all round

The quote and customer service from Jacob was friendly, helpful and built trust from the start.

The assessor Jack was polite, knowledgeable and thorough. He was also discreet around the care home residents.

The report was a reflection of the assessment. excellent fire risk assessment service.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

We have used SAFEIS for quite a few…

We have used SAFEIS for quite a few years carrying out servicing on our fire extinguishers and training for our fire marshals. Service is always fantastic and explain everything prior to the visit and on the day too. Would highly recommend to anyone looking to have these services or any of the many services they have to offer carried out.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Safe I.S

Safe I.S. Ltd Carried out an FRA on our block of flats in the communal area. All points were highlighted clearly and we have acted on any points of concern leaving our tenants feeling safer than ever.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Village Hall Fire Assesment

We had Safe I.S. do a Fire Assessment of our village hall. Very comprehensive report produced with no major problem but lots of helpful advice on things we could to improve. A very professional service.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

SAFE I.S

SAFE I.S. is a very professional company. We have been using them for the past 5 years and have always been happy with their service. The engineers are very thorough and provide a very comprehensive report of their findings. They give excellent advice and always ensure we are up to date and compliant with current regulations. The customer services team are always most helpful and pleasant to deal with. Highly recommend.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service provided

We have recently used Safe I.S Ltd for a Fire Risk Assessment. They were punctual, efficient and knowledgeable. Today they have wall-mounted fire extinguishers and conducted emergency light testing. Stuart was efficient and explained everything clearly. We will certainly use Safe I.S Ltd again.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Safe I.S are very reliable and thorough…

Safe I.S are very reliable and thorough company, we have used them for years and consistently receive a good service. They only recommend replacements when necessary and there isn’t any expectancy that you need to purchase replacements from them. Would recommend to anyone looking to have their fire extinguishers checked.

3 October 2025
Unprompted review
Rated 2 out of 5 stars

SAFE IS Engineers are great

SAFE IS Engineers are great, helpful, informative and effective. The reverse is true of their office internal communications. You have to chase everything and are told they will get back to but that is not the case. SAFE IS suggests they are a one stop shop for all Fire Safety, and whilst they do offer all the services, you have to contact each department for a different service, very frustrating. Why not have a single customer services team who coordinate all customer requirements rather than the siloed system they currently have.

1 October 2025
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Dear James,

Thank you for taking the time to leave such detailed feedback. We sincerely appreciate you highlighting the positive experience you had with our engineers; we are very proud of our team in the field and are delighted to hear they were helpful, informative, and effective.

We are, however, very sorry to learn of the frustrating experience you had with our internal office communications. The standard you described is not in line with our expectations.

Regarding our departmental structure, our teams are structured this way because each area of fire safety (such as fire alarms or risk assessments) is governed by its own distinct and complex legislative requirements, reliant on different skillsets and qualifications. Having dedicated specialists, who are experts in their fields, ensures our customers receive the most accurate and compliant expert advice, which must be the priority when dealing with fire safety.

You are absolutely right to connect this with the communication issues you experienced. It appears our internal communication that should tie these specialist departments together for the customer may have failed on this occasion, and I sincerely apologise for the frustration it caused.

I would appreciate the opportunity to investigate this personally. If you would be willing, please contact me directly so I can understand the specifics and ensure we learn from this.

Thank you again for your review; it is invaluable in helping us improve. I look forward to speaking with you shortly.

Kind Regards,
Liam Peskett
Managing Director

Rated 4 out of 5 stars

We have used Safe I.S for over 10 years…

We have used Safe I.S for over 10 years for fire risk assessments. The assessor's are very helpful and advise on any issues. We've also used Safe I.S for training which has been delivered to to a high standard and very informative.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional Fire Safety Training

We have used Safe I.S. for our Fire Safety Training on two occasions and have been extremely satisfied with both the knowledge and delivery of the training provided by Nick. We would not hesitate to use their services again in the future.

28 July 2025
Unprompted review

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