Safe Journey Car Seats Reviews 

357
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I have had 2 brilliant customer service experiences with Sarah at safe journey car seats. We now have 2 of the avionaut star dusts. Always brilliant quick responses, speedy replies and next day delive... See more

Rated 1 out of 5 stars

I tried to order a car seat. Website said next working day on most orders. Emailed after 3 days to ask an E.T.A, no response Emailed again after 5 days no response Phoned... See more

Company replied

Rated 5 out of 5 stars

Great communication and speedy delivery. Used 3 times now. Once face to face in Stourbridge and twice for delivery. Also very helpful when needing advice.

Rated 5 out of 5 stars

Excellent communication from start to finish with this business. I bought my chosen car seat which was delivered very quickly. A great price too, and cheaper than other retailers. The car seat ca... See more

Company details

  1. Baby shop

Written by the company

Extended rear facing specialists based in the Midlands. Supplying only the safest seats from Birth to 12 years.


Contact info

3.9

Great

TrustScore 4 out of 5

357 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(357)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can’t recommend Safe Journey Car Seats…

Can’t recommend Safe Journey Car Seats enough! 30 seconds in the seat and he was asleep, must be like lying on a cloud ☁️ .. and one of the safest seats 🎉 Thankyou to Sarah for being the baby whisperer this morning 😂 we are very grateful for the work you do ❤️

17 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, very friendly. Couldn’t do more to help, my partner and me left feeling at ease with using our sons new seat and felt he was as safe as he could be. Would definitely recommend and well definitely use them for all our future car seats.

26 August 2023
Unprompted review
Rated 5 out of 5 stars

A must for safe journeys!

We were unsure which car seat to order but decided on the Axkid Minikid 2 after talking through our requirements. Once we’d decided, we ordered our car seat and received it the next day! We received great support on how to install.

26 August 2023
Unprompted review
Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend highly enough!

From my initial messages about purchasing online to the car seat being install and fit checked by the team was 48 hours and that was with it being sent and delivered too.

All my concerns and questions were answered super quickly and Safe Journey couldn’t have been more helpful.

Thank you so much ⭐️

25 August 2023
Unprompted review
Rated 5 out of 5 stars

10/10

They were absolutely brilliant start to finish. Give the best advice and made sure seat was fitted correctly and also a safe seat for baby.

20 August 2023
Unprompted review
Rated 4 out of 5 stars

Stock not up to date on site

Out of 5 or 6 colours showing as available, there were only 3 in stock. I was only made aware of this once I placed my order. So, something that might need to be addressed regarding the website. I settled for a different colour to avoid the hassle of a refund and I needed the item asap. Sarah said a free gift would be included, but no free gift arrived with the order.
Other than that, I can't fault the service.

23 July 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Hello Rachael. Thanks for the feedback. Sorry to hear that the free gift wasn’t included in the box. This was requested and must not of been carried out by warehouse. I’ll look into this first thing and make sure your gift is dispatched immediately. 😊

Rated 5 out of 5 stars

Brilliant service today in purchasing our BeSafe Izi twist

Brilliant service today. The car seat we bought today was exactly what we wanted and our daughter seems extremely comfortable. The advice we were given in choosing this seat was fantastic and it is incredibly reassuring to know we have support in the future. We would definitely use this service again and recommend. Thank you so much.

13 August 2023
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

Outstanding customer service from the offset when I noticed a mistake on the order confirmation. Their response to my query was timely and they were very accommodating.

15 July 2023
Rated 5 out of 5 stars

Fantastic, 100% recommend

From start to finish the service has been amazing. I would recommend this company to anyone. Full of knowledge, super helpful, very friendly, nothing is too much trouble. Thank you Sarah and your team!

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend !

Safe Journey Car Seats were genuinely great. Couldn’t be happier with the service received. Great car seat purchased for my 12 month old (Axkid Minikid 2).
Sarah was lovely and had a wealth of knowledge of car seats and car safety. I would definitely recommend for any car seat purchases.

9 July 2023

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