Opened a Safepal Account,Moved $50.00 worth of XRP,bought more and sent to my Safepal,it shows it but I have no access to it,and their POS customer service is for the f n birds,Complete sham company!... See more
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I don't like to keep my crypto on an exchange (who does?). I bought a coin on the Solana blockchain and the wallet threw an exception while trying to add the new blockchain. I started on Discord Saf... See more
Company replied
My honest review (ticket no. 198283) is that the two times I needed urgent assistance from the safepal team support. As for me, It has been a delightful experience and so helpful, clear to the point &... See more
Company replied
Like a soldier this team is always fast and precise, having a problem for me it's bad but when you can count on a team that is fast to answer and quick to solve a problem, I can tell you, it is no lon... See more
Company replied
You should know
3.4
Average
376 reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Frustrating Experience with Missing Funds and Poor Support
I recently conducted a swap transaction on SafePal, exchanging 0.59519 ETH for 9.98797801 SOL, and while the Ethereum was successfully deducted from my wallet, the Solana has not been credited. It’s been over a week, and there has been no resolution despite multiple attempts to contact support and provide all necessary details, including the transaction hash.
This kind of delay is completely unacceptable for a platform that markets itself as reliable and secure. The lack of responsiveness and accountability from their support team has been extremely frustrating.
SafePal needs to seriously improve its customer service and ensure issues like this are resolved promptly. At this point, I cannot recommend this platform to anyone looking for a trustworthy crypto wallet.
If SafePal resolves this issue, I might reconsider my opinion, but for now, I am deeply disappointed with their service.
6 January 2025
Unprompted review
Reply from safepal.com
Hi Babak， thanks for reaching out, and apologize for any inconvenience. Usually during working days, SafePalTickets will reply within 48 hours. If you have contacted us but did not receive a reply, would you mind sending your Ticket number here? I will check it again for you. The only support channel https://www.safepal.com/sitemap Thanks again.
Awful
Awful! I would put nil stars if I could. Bought a Safepal X1 wallet and tried to set it up but it will not connect to any device. Contacted customer services numerous times and was sent YouTube videos in French. Asked for a refund several times as a result and simply get ignored. Never buy anything from this company they are simply awful!!!
1 October 2024
Unprompted review
Reply from safepal.com
Hi Mark, apologies for the delayed reply due to the overwhelming inquiries we have received lately. If you have contacted but did not receive a reply, would you mind sending your Ticket number here? I will confirm with the customer service team to prioritize processing your ticket.
The only support channel https://www.safepal.com/sitemap
Devin solved my problem,was fast end…
Devin solved my problem,was fast end nice.
2 January 2025
Unprompted review
Reply from safepal.com
Hi Enzo, thank you for your praise and support. There will be better service and quality to walk with you in the future.If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap
Absolute scam project to steal your money one day
Do not ever user this scammed safepal sh#t. One day they will take all you assets from your wallets. Seeds and private keys were imported ONLY to safepal app/addon. Please be carefull.
I have a wallets they taken my assets to and still keeping it there.
S#ums!
17 December 2024
Unprompted review
Reply from safepal.com
Hi Friend，SafePal is a non-custodial wallet that can never access or control user funds. The assets lost might have two possibilities: Seed phrase exposed or authorized malicious DApps.Have you ever authorized a third-party Dapp or entered the seed phrase into any website? Contact us:https://www.safepal.com/sitemap.We will do our best to help! Please always remember never to give your seed to anyone and kindly check How to Avoid Losing Assets From a DApp https://goo.su/Ug6zh80 Thanks.
Excellent support team working non stop…
Excellent support team working non stop to help you in your transactions.
3 January 2025
Unprompted review
Reply from safepal.com
Hi J, thanks for your feedback, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Have a nice day!
So I was introduced to Safepal from an…
So I was introduced to Safepal from an on line contact. Everything seemed to be legitimate. I was wrong. This contact got me access to the on Safepal miner saving plan earning 1% a day, with out my permission. What started as 15K USD investment, ended up I put in another 50KUSD. I was told by my contact that the 1% wont last long. In fact, when it did end I was not notified by Safepal. It ended up charging me additional 45K USD to get my funds transferred out of Safepal. Now my 200K is stuck in the Safepal queue, but if I pay them 42K I can get VIP treatment and my funds would be transferred. At this point I know I'm trapped in a scam (stupid me) and Mike at Safepal told me since I wont purchase the VIP channel Safepal will not transfer the funds until it is reviewed. And due to my transfer exceeding 100K it has to be reviewed before transferred. On average, according to Mike, it takes three days for the review. Also, I'm 487 in line to get a review. That means Safepal will not check my funds for 1461 days. That is over four years. I'll be 69 years old. THANK YOU for NOTHING Safepal.
22 September 2024
Unprompted review
Reply from safepal.com
Hi Craig，We are sorry to hear about this. SafePal is a non-custodial wallet that can never access or control user funds. The assets lost might have two possibilities: Seed phrase exposed or authorized malicious DApps.
According to your description, it seems you are being scammed by the Third-party Dapps, only the scammer Dapp you have authorized can freeze your assets or they will constantly deceive you into recharging more assets to withdraw. Real SafePal staff will never actively contact you to recommend any investment methods.SafePal doesn't even have a staff member named Mike.
Unfortunately, blockchain transfers are irreversible. If your assets have been transferred by scammers, SafePal does not have the ability to help you recover them.
In the Safepal app there are a couple of warning messages that warn about the financial risk when you invest in any project or third-party DApp, kindly check"https://goo.su/Ug6zh80" to learn How to Avoid Losing Assets From a DApp. It is recommended that you cut your losses in time and lift the authorization of the fraudster Dapp. If you need any help, please feel free to contact SafePal's only official channel at any time. " https://www.safepal.com/sitemap "
Great help !
I had a problem with my wallet and Devin helped me to resolve it. Great job.
19 December 2024
Unprompted review
Reply from safepal.com
Hi Serge, thank you for your praise and support. There will be better service and quality to walk with you in the future.If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap
I had issues with transferring but…
I had issues with transferring but support was response and help me on time good job
20 December 2024
Unprompted review
Reply from safepal.com
Hi Agajan, thanks for your feedback,we are so glad to help,there will be better service and quality to walk with you in the future. Have a nice day!
Reply from safepal.com
Hi Hosein, thank you very much for your 5-star review!!! Your encouragement will keep us moving forward and constantly improving our service!
S1 update took my crypto
I tried to do an update on my S1 on the Safepal website and my cryto was lost, gone. I have sent requests for customer service and I have no heard anything from safepal in over a week (ticket # 238628). I have sent another request (ticket #241808) and it's been 48 hours and nothing. As far as I have experienced, no customer service, at all!!!
1 December 2024
Unprompted review
Reply from safepal.com
Hi Lance, ater our verification, you still have a Ticket #241806. I saw that our customer service support communicated with you via email on December 9th, 11th, and 12th respectively. However, our colleague has not received your reply since the 12th. Would you mind checking your email again?
Many thanks to the SafePal supportort team Devin
Many thanks to the SafePal support team
Prompt and accurate guidance and response to requests
Special thanks to Devin
7 December 2024
Unprompted review
Reply from safepal.com
Hi Robert, thanks for your feedback, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Have a nice day!
Device Bug
Great communication.
Quick responses.
Quick solution to my problem.
3 December 2024
Unprompted review
Reply from safepal.com
Hi Brave, thanks for your feedback, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Have a nice day!
Thanks support team for helping me…
Thanks support team for helping me recover my wallet
28 November 2024
Unprompted review
Reply from safepal.com
Hi Ehsan, thanks for your feedback,we are so glad to help,there will be better service and quality to walk with you in the future. Have a nice day!
Yes I made a transaction swap from eth…
Yes I made a transaction swap from eth to XLM i was missing both assets through changelly. I asked for support and it was resolved with 2 hours . I am very happy thank you 🙏
22 November 2024
Unprompted review
Reply from safepal.com
Hi MJ, thank you for your praise and support. There will be better service and quality to walk with you in the future.If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap
Hoping for the Best
Actually first opportunity with the company and so far very informative and useful. The person helping me enlightened me to the great things the company helps create.
22 November 2024
Unprompted review
Reply from safepal.com
Hi Eric, thanks for your feedback, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Have a nice day!
Very fast in resolving issues when it…
Very fast in resolving issues when it comes to customer support. Thank you jack! ❤️
22 November 2024
Unprompted review
Reply from safepal.com
Hi DJ, thanks for your feedback, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Have a nice day!
FAST AND HELPFUL RESOLVE TICKET#234194
20 November 2024
Unprompted review
Reply from safepal.com
Hi Victor, thank you for your praise and support. There will be better service and quality to walk with you in the future.If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap
Safepal support
Hi,
The Safepal support is amazing, and my case has been resolved quickly with the help of Mr Jack.
Thank you again.
18 November 2024
Unprompted review
Reply from safepal.com
Hi Arc, thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Best App, best Team
They are very fast answering, very kind and the app has been part of me from almost the.beggining.
Thanks Denis for all!
15 November 2024
Unprompted review
Reply from safepal.com
Hi Raul, thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Don’t swap in safepal
I swap my bitcoin to usdt today at $89500, but safepal exchanged in $85889 plus all regular cost and reduced my $4000 usdt to $3896.
This is ripe off
11 November 2024
Unprompted review
Reply from safepal.com
Hi Consumer, thanks for reaching out, and apologize for any inconvenience. If it is as you described, then it should be an abnormal situation. and seems we need more information to understand the problem, would you mind going to the SafePal website https://www.safepal.com/sitemap and “Contact Customer Support” with relevant details? We'll do our best to help. Thanks for your cooperation.
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