Safeway Reviews 372

FALSE ADVERTISING, incredibly rude customer service. Never ever shop there unless there is no other choice. They could give two rips about customer service.

We have many great grocery stores in my area of Dc. The social safeway is not one. Those who man the checkout lines are sullen. There are no managers insight. Quote: . he/she has just stepped out. No one walks the corridors to help you find things. And, it’s the only grocery store I use which cards octogenarians for a six pack. It’s a dismal experience to shop ther.

Unrealistic regulations surrounding controlled substances. They never fill on time. If they make a mistake over fill it’s the customer underfill never… I haven’t had my antibiotics because I must “pick my meds up only at one place all at one time” oh no antibiotics nothing interfering with the bull crap I’m so sick I can’t sit up.. my ride has a flat tire and probably stripped car bc I “must pick meds up only at one time and same place”

There’s this girl name Tanya, @ at store 1439 in Sunnyvale, Ca on El Camino Real who helped shop for toys for tots. I mean She went out of her way back-and-forth to help me for a long time
I mean people like that who really genuinely care are few and far between
I wanted to say please give her a raise! We deserved
And thank you for your kindness it goes a long way.
I pray and hope you get see this ☺️

I recently bought Signature Adult Multivitamins Gummies... They were new to me but price included two for one.
I have tried to eat them but even when I chew well it is like eating gravel. I doubt if they dissolve ..I am 86 years old. These are a total failure for me.

I had great service at Safeway by Liam on the 25th! It was so pleasant to see a young man with a great attitude and a smile to greet customers!

has anyone been able to buy an edible not tough purchase of beef, I have not been successful to do this!

Don't know the difference between beef liver and chicken brest. Pathetic service, drlivered the wrong item and after 3 hours, 14 calls not resolved. I gave up.

Safeway iPhone app and URL are awful. Suddenly, yesterday, September 27, the Safeway shopping app blew up. I could not log in, snd when I finally could it asked for my delivery address. I have been using this app for Safeway delivery since about 2010, but all of a sudden it told me either (a) delivery not available in my Zip code or (b) upon entering my address - the same address I have had since 2005 - I was told in very annoying red letters that my address could not be verified!!!!! After at least 23 years of using the same address for delivery!!! Really????? Called customer service - only to receive further mumbo jumbo nonsense. Safeway has been delivering once a week to my address, but suddenly it has gone completely dumb and nobody knows why or will not own up to the problem. Hey, Safeway, are you trying to discontinue your delivery service while playing hear no evil, see no evil and generally whistling on by your major glitch???

Can't give them one star.

Representative are not helpful at all. Anoing and dismissive attitude. Phone calls are constantly disconnected by representative because they don't want you to leave at the end of the phone call bed servey. Not a good English. The company who is hiring them to hendel there clients complaint are paying for one big nothing as a service. We as a clients ends up being more aggravate at the end.

This is at the Safeway store in Danville/ blackhawk. Lousy customer service. Was made to wait 20 minutes at the wine section for assistance. Had to make two requests. This is to buy two very expensive bottles of champagne. That glass enclosure sure keeps customers from spending their money!! There should be a customer button to buzz for help. Not for the customer to wander all over the store and an unmanned customer service desk. I would like to point out that Sarah, the wine service employee, was away at lunch. This would not have happened if she had been there.

I shop alternately at any of three Safeways in the Arlington/Falls Church, VA, area. Routinely, about every other time, the register/software does not reflect a digital coupon that I have "clicked and saved."

Is this really so hard to fix ?

"Safeway Software Sucks !!"

The Safeway app is completely user unfriendly and unreliable. When you check out you cannot see if you are getting the savings until you are done. Every time and I mean everytime the manager has to come fix my bill because the app was not giving me the savings it showed. I just want to shop where the price I see is the price I’m charged. Hello Wal-mart!!

This Safeway sucks! They have poor attitudes and the baggers walk away like your to bag your own groceries.
They forget to put items in the bag all the time and it’s time to change stores.
I spend 1500.00 a month and looks like forklift in Cameron park will get my service. As the lazy fks ruin the store with the entitled attitude!

Phone customer service used to be based in the USA with knowledgeable helpful staff. They must have been fired since now it's 100% based in "the usual" foreign countries with completely clueless non-English speakers. SHAME on Safeway and Albertsons.

We live with 3 Safeways stores within 40 miles of us. The closest 1 caters mainly to Latinos so we don't go there. The other 2 are within miles of each other.
Today we used Pickup Service & took the Time to Leave Instructions for items on our list. We chose Substitutions & Added Comments to get precisely what we needed. We even checked back again about 2 1/2 hrs before we were to pick up our order.
When my husband arrived at the store he found that At Least 10 items were listed as Not Available or were substituted with unacceptable alternatives. This Despite all our checking confirmation notes etc!
Now the 3rd store- 5 miles away from this 1 Might have had those items but that was not an alternative. Consequently we went home- 40 miles away- Without key items we needed. Extremely poor service with employees not even Reading our Requests & No Useful Updates in time to do Anything About it!

I bought flowers at the Safeway store in Superior Co,I was doing business up there.I came home to Westminster and when I opened the flower package the flowers ,and leaves fall apart,I was so disappointed.! I didn’t want to travel the 10 miles back to Superior,I took them to the Safeway in Arvada ,which is 1mile away from my house,I went to the flower department and asked if I could exchange them or get my money back,I had my receipt.the manager said no, because of inventory ,so I just can’t shop at Safeway anymore,I didn’t know Safeway was a franchise company,I thought it is nation wide.and could help out their customer very disappointed!

The homeless are everywhere. There has been fight’s the last 3 time I've shopped there. I buy gas and get groceries there every week. I’ve probably spent over 400k since 89. They’ve just lost 12,000.00 this year Im never going back.

I'd love to share my thoughts since I'm a frequent visitor to this chain store. They offer a wide variety of products, although the selection of dairy items could use some improvement. It's great that I can find everything on my shopping list there. However, there's one downside – I often notice an unpleasant odor around the food sections, like mold or decay. Due to this, I'm cautious about buying fish and meat from those areas. On a positive note, I really appreciate their 15% discount on all products every first Tuesday of the month.

I've been getting our prescriptions for over 3 years now at Safeway and they have changed and established a new App for their stores which is a piece of junk. I've now spent way too much time getting it to work. I will still get notifications I think that meds are ready but that's it. The new web app I just deleted and will just go to the store and see if my prescriptions are ready. I'm pushing 80 years old and am still computer literate but whoever created this site obviously doesn't use it as it's piece of crap to be frank.