Saffron Alley Reviews 

1,464
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the incredible selection of fresh, premium quality meat and poultry that always arrives vacuum-sealed and properly chilled in protective packaging. Regular buyers also warmly note the fast, smooth delivery service alongside exceptionally helpful customer support teams that quickly resolve booking mistakes. However, some reviewers were not happy with occasional quality inconsistencies, mentioning excessive fat, bone fragments, or a lack of freshness in specific meat batches. A few other people also felt that unexpected delivery delays during warmer weather negatively impacted the safe, chilled condition of their perishable goods.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with the fresh, tender,... See more

Quality

Consumers find quality to be positive, regularly praising the tender, fresh, and exceptionally tasty meat... See more

Order

Users describe positive interactions with order, highlighting the easy ordering process and prompt, reliable... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time,... See more

Customer service

Clients share positive opinions on customer_service, noting that support teams are exceptionally fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have ordered a couple of times and the meat has always been great. Unfortunately there was a slight issue on one of our poultry orders, but it was swiftly resolved by Christopher David. Halal meat... See more

Company replied

Rated 5 out of 5 stars

Amazing quality everytime. I trust saffron alley and are my main butchers i order from. Am a customer for just over a year now. Every order is delivered made on time, nothing is ever missed or incorre... See more

Company replied

Rated 5 out of 5 stars

Ordered the grass-fed free range Turkey. Although it came a day late (courier fault) the turkey was absolutely delicious. I have never had such a juicy tender chicken. I did brine the turkey which pr... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Saffron Alley by my sister and I’ve been ordering from Saffron Alley for a few years now and have never been disappointed. Their products are fresh and of high quality and the... See more


Company details

  1. Butcher
  2. Halal restaurant

Written by the company

Our ethos is built upon providing ethically reared meats for you and your family. Our vast range of both traditional and modern butchery cuts is constantly growing helping you keep meal times special. All our foods are hormone and anti-biotic free. Free delivery over £40; farm fresh straight to your doorstep.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,464)

332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

lamb Qurbani with saffron.

I had booked lamb Qurbani with saffron.
It was beyond my expectations .
Highly recommend
Meat was of the finest quality possible and was very well packaged.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

I saw this company on line and I was…

I saw this company on line and I was impressed with their passion for producing and butchering organic and halal meat. This is the second delivery I have received and it really is first class. The leg of lamb ( cut into 40mm pieces) was tasty, tender and the right amount of fat. I also purchased some lamb cawl fat and again an excellent product. So I have no reservations in fully recommending Saffron Alley you will not be disappointed

28 May 2026
Unprompted review
Rated 2 out of 5 stars

Pieces were too big in cuts and very smelly

Pieces were too big in cuts, meat was not clean, full of fat and very smelly , wife wasn’t happy at all

1 June 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Mr. Nasim,

Thank you for sharing your feedback with us. We’re truly sorry to hear that the cuts of meat did not meet your expectations and that you found them unpleasant in quality. We completely understand how disappointing this must have been, especially when it affected your family’s experience.

At Saffron Alley, we take all feedback very seriously as it helps us uphold the standards we strive for. We’ll be reaching out to you directly to understand the issue better and ensure the right resolution is provided.

Your trust means a lot to us, and we’re committed to making this right.

Warm regards,
The Saffron Alley Team

Rated 5 out of 5 stars

I had a bit of an issue with my order…

I had a bit of an issue with my order which is not common practice with Saffron Alley so I thought it was best to make them aware of this.

Christopher David went above and beyond to resolve this for me and was happy to replace part of my order that was not satisfactory.

It is hard to get halal meat where i live so i do rely on sites online.

Thank you.

4 June 2026
Unprompted review
Rated 2 out of 5 stars

The meat is good

The meat is good. The only issue is they offer you discount codes for £10 off and these codes never work, as the site says 'the codes have reqached their limit, even when these codes are used within hours of using them. These discoint codes are therefore a scam and I've had to use coupert to give me discount codes for £5 off instead. There 10% codes for giving good reviews don't work either.

4 June 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Lee,

Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you faced when trying to use our discount codes. We completely understand how frustrating this must have been, especially when you were looking forward to enjoying the offer.

Please rest assured that our discount codes are genuine and never intended to mislead. On rare occasions, technical limits or high demand may cause them to show as “reached their limit” sooner than expected, and we sincerely apologise for the inconvenience this caused you.

We are already reviewing this issue to ensure our promotions work smoothly for all customers going forward. Your feedback is invaluable in helping us improve, and we’re committed to making sure you have a seamless experience next time.

Thank you again for bringing this to our attention. We truly appreciate your support and look forward to serving you better in the future.

Warm regards,
The Saffron Alley Team

Rated 5 out of 5 stars

Fine Dining Box

Ordered the steak 'fine dining box' and wanted it delivered a day earlier than i selected on the website and they were very kind and arranged an earlier delivery, this saving me from much domestic grief. Many thanks to Nazeem for making it so. Quality is amazing as usual, nicely packed so came fresh and even though I am still learning how to cook a decent steak, these came out lovely, juicy and tender.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Meat and poultry gone off in transit

This is not the first time this has happened, as summer days are warm now delivery in unrefrigerated vans and transit meat in long hours meant my poultry n meat was warm in and out of regulated temperatures and smelt foul.
Do not recommend to use delivery service on warm days this will cross contaminate your meat.

1 June 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Asma,

We are very sorry to hear about your experience and the frustration caused by the condition of your delivery during the warmer days. We completely understand how upsetting it must have been to receive poultry and meat that did not arrive in the state you expected, and we sincerely apologise for the inconvenience this caused.

At Saffron Alley, we take such matters extremely seriously. Please be assured that we have already resolved this issue on our end to prevent it from happening again. Your feedback has given us the opportunity to address and improve our processes, and we are grateful to you for bringing it to our attention.

Thank you once again for allowing us the chance to make things right. We value your trust and look forward to serving you better in the future.

Warm regards,
The Saffron Alley Team

Rated 5 out of 5 stars

Incredible produce

Incredible produce, well packaged, really well labelled - including the % of fat in certain products like the mince which is super helpful! The Lamb chops are so delicious, the best I've ever had, yet to work my way through the rest of the produce but I cannot recommend them enough!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Put me off ordering meat online...

We ordered a whole lamb for Qurbani, unfortunately the courier they use DPD local couldn't deliver it on time, supposed to be next day but it arrived a day later and was on the verge of going off all the ice packs had melted, totally put me off ordering meat online again.

Update 10/6/26

They replaced the whole order, it arrived on time and the meat was fresh, thank you.

31 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look