Saffron Alley Reviews 

1,464
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and freshness of the products, often highlighting the delicious taste and tender texture of the meat. Reviewers frequently highlight the excellent customer service, noting prompt responses and helpful staff who resolve issues efficiently. The ordering process is generally smooth, with timely deliveries arriving fresh and well-packaged in temperature-controlled boxes. However, some people mentioned experiencing issues with meat quality, such as strong smells, rotten appearance, or not seeming fresh. A few other people also felt that some meat contained excessive fat, bones, or cartilage, or was poorly cut. Additionally, some reviewers noted concerns about late deliveries or meat arriving warm due to issues with courier handling and temperature control during transit.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the freshness and high quality... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the premium quality of the... See more

Order

People report positive experiences with order, often highlighting the ease of the ordering process and the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and reliability... See more

Customer service

Users describe positive interactions with customer service, consistently praising the team for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have ordered a couple of times and the meat has always been great. Unfortunately there was a slight issue on one of our poultry orders, but it was swiftly resolved by Christopher David. Halal meat... See more

Company replied

Rated 5 out of 5 stars

Amazing quality everytime. I trust saffron alley and are my main butchers i order from. Am a customer for just over a year now. Every order is delivered made on time, nothing is ever missed or incorre... See more

Company replied

Rated 5 out of 5 stars

Ordered the grass-fed free range Turkey. Although it came a day late (courier fault) the turkey was absolutely delicious. I have never had such a juicy tender chicken. I did brine the turkey which pr... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Saffron Alley by my sister and I’ve been ordering from Saffron Alley for a few years now and have never been disappointed. Their products are fresh and of high quality and the... See more


Company details

  1. Butcher
  2. Halal restaurant

Written by the company

Our ethos is built upon providing ethically reared meats for you and your family. Our vast range of both traditional and modern butchery cuts is constantly growing helping you keep meal times special. All our foods are hormone and anti-biotic free. Free delivery over £40; farm fresh straight to your doorstep.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,464)

332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Halal Butchers.

Excellent quality meat. Fair prices. Fast delivery. Responsive customer service. I’m a repeat customer, and won’t be going anywhere else.

1 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Bilal,

Thank you for your fantastic review. We're delighted to hear that you're happy with the quality, pricing, delivery, and customer service. Having you as a loyal repeat customer truly means the world to us.

Kind regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Excellent easy ordering and fantastic…

Excellent easy ordering and fantastic product. Extremely delicious.

17 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Deborah,

Thank you for your lovely review. We're so pleased to hear that you found ordering easy and that you enjoyed the product. Your kind words mean a great deal to us.

Warm regards,
Team Saffron Alley🧡

Rated 1 out of 5 stars

Doesn’t seem fresh meat.

17 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Shuhan,

We’re sorry to hear that your order did not meet expectations.

We would like to look into this for you and help resolve the issue as quickly as possible.

Please kindly email us with your order ID and the email address used to place the order so that we can investigate this further.

You can contact us at info@saffronalley.com, and our team will be happy to assist.

Kind regards,
Team Saffron Alley

Rated 5 out of 5 stars

Great meat service

Have ordered twice from Saffron Alley now and have been very pleased with the service. Easy to order and the cuts to the meat were clean. Prices were reasonable. Delivered promptly. Will be ordering from you again.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Delivered on time in good packaging…Great Food!

Delivered on time in good packaging with ice packs you can even use again. The food I ordered was delicious, very tender with loads of flavour and there was no waste! Burgers my family all said in unison, the best we’ve ever had!! Thank you.

26 March 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear John,

Thank you so much for your wonderful review! We are absolutely delighted to hear that your order arrived on time and that the food hit the mark. The burgers being a family favourite is the best compliment we could ask for!

We hope to keep delivering that same quality every single time, and we look forward to welcoming you back soon.

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Family bundle, rump steaks

Great selection of meat really high quality
Steaks were great and very tender when cooked!

8 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Joshua,

Thank you for your kind review! We are so pleased to hear that you enjoyed the family bundle and that the rump steaks were high quality and tender when cooked.

We take great pride in our meat selection and it is always wonderful to receive such positive feedback. We look forward to your next order!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Ordered for the first time

Ordered for the first time! Beautiful corn fed chicken and chicken breast in time for Eid. Great service, safely and hygienically packaged, fresh and great
Communication throughout the ordering and despatch process . Meat was incredible and satisfied a most fussy Moroccan wife who complains the chicken in the UK is not as good as Morocco! This time it was! Will be back for Steaks and Brasilia now that they are all halal and can eat with confidence!! Aiming for a Tomahawk steak on pay day !! Can recommend 100%

24 March 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Steve,

Thank you so much for this wonderful review and for choosing Saffron Alley for your first order! We are thrilled to hear that the corn fed chicken arrived in time for Eid and that the quality impressed even the most discerning of critics!

We are so glad we could earn your confidence and we look forward to seeing you back for those steaks and the Tomahawk. We hope to keep delivering that same standard every time.

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Great deli and steaks

I order regularly from SA they have the finest deli meats which are absolutely delicious - will order more especially as there seems to have been a massive restock! The steaks are fantastic value for money considering the quality of the steaks sold. Will continue to order more!

16 March 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Mo,

Thank you so much for your continued loyalty and for this brilliant review! We are thrilled to hear that you enjoy our deli meats and steaks, and we are glad the restock has caught your eye.

Your kind words mean a great deal to us and we look forward to keeping you well stocked with all your favourites!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Great meat and great company

I've ordered meat a few times from Saffron Alley and it has always been high quality and delicious. Ordering is easy and delivery service is great. Customer service is excellent and my questions have always been answered quickly. Highly recommend Saffron Alley

2 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Shabina,

Thank you so much for your kind words and your continued support! We are delighted to hear that the quality and service have consistently met your expectations, and that our customer service team has been responsive to your queries.

Your recommendation means the world to us. We look forward to serving you again!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Delicious beef sausages

I have ordered the duck and beef sausages. It was delivered in time and duck was clean and packed appropriately. The sausages were delicious. Everything was delivered on time.

2 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Ola,

Thank you for your lovely review! We are so pleased to hear that your duck and beef sausages were delicious and that everything arrived on time and well packaged.

We look forward to serving you again and hope you enjoy many more great meals from Saffron Alley!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Have brought from Saffron Alley for…

Have brought from Saffron Alley for several years and the quality and service always excellent.

5 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Valued Customer,

Thank you so much for your loyalty over the years and for taking the time to leave us this wonderful review! It means so much to us to know that the quality and service have remained consistently excellent in your experience.

We truly appreciate your continued support and look forward to serving you for many more years to come!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

The meat is always packed well and…

The meat is always packed well and delivered on time. The deli is my favourite. My only gripe is that they don’t get some deli items in regularly. Turkey pastrami and paprika pastrami no longer available which a family fave of ours.

19 March 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Freda,

Thank you so much for your kind review and for your continued loyalty! We are delighted to hear that the packaging and delivery consistently meet your expectations and that the deli is your favourite.

We have noted your feedback regarding the turkey pastrami and paprika pastrami and we will certainly pass this on to our buying team. We always aim to bring back popular items where possible and your feedback truly helps us.

We look forward to serving you again soon!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Good Quality/ Great Ethical Standards

Good quality meat with great standards of rearing. Absolutely worth buying.

16 March 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Xena,

Thank you for your wonderful review! We are so pleased to hear that you are happy with the quality of our meat and our ethical standards of rearing. That is exactly what we strive for every day.

We look forward to continuing to serve you with the very best products!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

My order

I’m very happy with my order, everything was delivered and everything was very good.
I’ll order again soon.

Thank you.

16 March 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Roukia,

Thank you so much for your kind review! We are delighted to hear that everything was delivered and that you were happy with your order.

We very much look forward to welcoming you back for your next order!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Reliable Quality & Excellent Selection

Ordering is always quick and easy, and my deliveries arrive on time every single time, neatly packaged and well presented. The selection of meat and poultry is fantastic, with plenty of great options to choose from. I’ll definitely be using Saffron Alley regularly!

17 March 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Valued Customer,

Thank you so much for this brilliant review! We are thrilled to hear that the ordering experience has been smooth, deliveries consistently on time, and that you love our selection of meat and poultry.

We look forward to being your go-to choice for quality halal meat!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Excellent meat

Excellent meat, very pleased with delivery and packaging. I have recommended to my friends.

11 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Mr Foulkes-Arnold,

Thank you so much for your fantastic review and for recommending us to your friends! We are delighted to hear that you are pleased with the meat quality, delivery and packaging.

Your recommendation means a great deal to us and we hope to serve both you and your friends for a long time to come!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

I love it's meat products

I love it's meat products. I also appreciate the videos describing the cuts.

11 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Ife,

Thank you so much for your lovely review! We are thrilled to hear that you love our meat products and that the cut videos have been helpful for you.

We put a lot of effort into our content and it is wonderful to know it is appreciated. We look forward to serving you again!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Had a little issue but sorted vwry…

Had a little issue but sorted vwry easily and smoothly, lovely customer service thank you Christopher David!

9 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Deniz,

Thank you so much for your kind review! We are glad to hear that your issue was resolved quickly and smoothly, and we will be sure to pass your lovely words on to Christopher David.

We look forward to serving you again!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

Profesional

I want to congratulate you for the professionalism you show, but especially Christopher David who made it possible for me to receive the order before Orthodox Easter, after I made the wrong date instead of 9/04 I checked 9/05, thank you from the bottom of my heart

9 April 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Luminita,

Thank you so much for your heartfelt review! We are absolutely delighted to hear that Christopher David was able to make your Orthodox Easter special by getting your order to you on time.

We will make sure to pass your wonderful words on to Christopher. It truly means a lot to all of us. Wishing you and your family a blessed Easter!

Kind Regards,
Team Saffron Alley🧡

Rated 5 out of 5 stars

I've always had positive experiences…

I've always had positive experiences with Saffron Alley. I had a slight hiccup with a discount code which Christopher promptly dealt with. Always assured of good quality meat and excellent customer service. Still impressed that they offer free delivery over £40 which makes it cost effective even if my order is relatively small.

24 March 2026
Unprompted review
Saffron Alley logo

Reply from Saffron Alley

Dear Syrah,

Thank you so much for your continued loyalty and for this wonderful review! We are delighted to hear that Christopher was able to sort out the discount code issue promptly and that you remain confident in both our quality and service.

We are also glad the free delivery over £40 works well for you. We look forward to continuing to serve you!

Kind Regards,
Team Saffron Alley🧡

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