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Sagic Reviews 

1,881
•
TrustScore 5 out of 5

4.8

Insurance company
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Review summary

Created with AI, based on recent reviews

Considering 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and knowledgeable customer service agents who answer telephone calls promptly without long waiting queues. People also note that annual renewal processes are completely straightforward and insurance quotes remain consistently competitive and affordable. Some reviewers were not happy with certain online site features and policy wording details. A few people mentioned that making minor account changes directly on the website can sometimes be challenging, requiring additional emails for resolution. Others stated that pricing might not always represent the absolute lowest option on the broader market, though overall satisfaction remains exceptionally high.

What people talk about most

Price

Clients share positive opinions on price, consistently highlighting very competitive quotes and affordable... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, patient, and... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction with the quick, courteous,... See more

Staff

Customers had positive experiences with staff, frequently expressing appreciation for the helpful and... See more

User experience

Users describe positive interactions with user experience, highlighting how the online process is very clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gave me a very good price less than last year and well priced I checked. Got a phone call prior to renewing and confirmedthat I wanted to go ahead and needed to use another card as old card was out... See more

Company replied

Rated 5 out of 5 stars

Very responsive and caring. All their staff seem imbibed with a true sense of helpfulness. Also very prompt and thorough. We had a complicated and long- running issue and SAGIC maintained a helpful... See more

Rated 5 out of 5 stars

Have been with this insurance company for some years now. Renewal is easy, price is very competitive, straight forward renewal no fuss no extra sales pitch. Get exactly what l asked for.

Rated 5 out of 5 stars

Kept price similar to last year. Profits help towards Salvation Army endeavours. Please note - we're in the process of moving house, perhaps late summer - we'll be in touch re change of address.

Company details

  1. #27 of 140 best companies in Insurance company
  2. #12 of 43 best companies in Home Insurance Agency
  3. #67 of 228 best companies in Insurance agency
  4. #12 of 22 best companies in Landlord Insurance Company

About Sagic

Written by the company

Sagic has been offering ethical insurance products since it was formed in 1909.

We are proud to be wholly owned by The Salvation Army whose values we share.

Our 5-star rated (Defaqto, Moneyfacts and Fairer Finance) Home Insurance products can be tailored to suit homeowners, tenants and landlords that want to help deliver critical support to our communities while protecting their biggest asset. Alongside providing comprehensive home insurance policies to cover your every need, we support the diverse charitable work of The Salvation Army.

Choose sagic. You’re guaranteed quality insurance products backed by a friendly, personal service – plus the assurance that your insurance company is truly working for good.

Key benefits:
  • Wholly owned by the Salvation Army
  • Insurance that helps others
  • 100+ years of service
  • Customer focused approach
  • No interest on monthly payments
  • No amendment fees
  • Member discounts

    Call 0300 030 1865 or visit www.sagic.co.uk for a quote.

    • Contact info

    4.8

    Excellent

    TrustScore 5 out of 5

    2k reviews

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    Replied to 100% of negative reviews

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    4.8

    All reviews

    (1,881)

    275 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Excellent customer representative

    The customer services representative I spoke to was helpful and clear in explaining the terms of my house insurance policy, answering my questions, and helping me purchase insurance cover. This is the first time I have bought insurance from SAGIC and my first impressions are very positive.

    4 August 2026
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    Reply from Sagic

    Thank you for the 5-star review! We’re really pleased to hear you had a positive experience with Sagic. We appreciate you choosing us and taking the time to share your feedback.

    Rated 2 out of 5 stars

    SAGIC auto renewal error

    I had notified SAGIC of change of card number which wasn't actioned properly, which resulted in auto renewal not being successful. I was away on holiday when the renewal should have been actioned. This caused me some distress because of my holiday location and the difficulty I faced contacting them. The person I spoke to was however very helpful and apologetic.

    2 July 2026
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    Reply from Sagic

    Dear customer,

    Thank you for your review. We're sorry that your renewal did not go as it should.

    Having investigated your feedback, we found that although your payment card details were updated before renewal, they were unfortunately not linked correctly on your policy. This meant your renewal payment could not be processed, and we sincerely apologise for the inconvenience and worry this caused.

    We appreciate your comments about the colleague who assisted you and are pleased they were able to help resolve the issue. We have also used your experience as a learning opportunity and are providing additional guidance to our team to help prevent this happening again.

    Thank you for bringing this to our attention.

    Kind regards,

    Sagic

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