Click and collect was so simple to use. Select amount Sainsburys covert to your currency. Bank details, Nectar Card and select store all done. I got a better rate with click and collect which was grea... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The person who served me had put a lot of thought in to the range of notes she was giving me. Not just a bundle of the same high denomination notes as often happens. And checked with me if it was oka... See more
Company replied
Quick and easy to use service. My order came in 3 days early which was another nice surprise. The exchange rate is one of the best ones you can get currently. Recommend. The woman staffing the travel... See more
Company replied
Easy to order online… good exchange rate… message received to say ready for pick up in store… picked up and wished a lovely holiday by efficient cashier at travel money service counter. Thank you.
Company replied
Company details
- #23 of 31 best companies in Currency exchange service
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
8k reviews
Asks customers to review
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Very quick and easy to order and collect
1 September 2026
The member of staff had already closed…
The member of staff had already closed to go on her break but opened up to help us - she was very friendly and professional (Badger Farm, Winchester 2nd September)
1 September 2026
Easy to order
Easy to order. Quick response. Easy collection from my chosen store. Good exchange rate.
25 August 2026
Great customer satisfaction.
1 September 2026
Very easy to order on line and very…
Very easy to order on line and very easy to collect.
1 September 2026
Very helpful staff
Very helpful staff, pleasant and knowledgeable. Always go here for my travel money as good rate
25 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A convenient way to exchange money
The online exchange worked smoothly and pick-up in store was good too. I'd recommend this.
1 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that your online exchange worked smoothly and that your in store pick up experience was good. We appreciate your recommendation.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Anna,
We're so pleased to hear that your order arrived quickly and that you experienced such lovely customer service. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found our service convenient and easy to use, and that you were pleased with our rates. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Stuart,
We are so glad to hear you had such a positive experience with us. Thank you for your wonderful feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Online currency order
After ordering online, notified really quickly that my money was ready.
Polite and speedy treatment when collecting my currency.
1 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you were quickly notified about your money being ready after ordering online. We're also pleased that you experienced polite and speedy treatment when collecting your currency.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Very straightforward transaction
Very straightforward transaction, the young lady was very engaging and the whole process was free flowing
1 September 2026
Reply from Sainsbury's Travel money
Hi Paul,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Good exchange rate and easy to pick up…
Good exchange rate and easy to pick up at store.
25 August 2026
Reply from Sainsbury's Travel money
Hi Gary,
We're delighted to hear that you found our exchange rate to be competitive and that the in store pickup was easy for you. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Ordered online &did not receive an…
Ordered online &did not receive an email or text to collect travel money, I had to contact the customer services to find out myself.
25 August 2026
Reply from Sainsbury's Travel money
Hi Pamela,
Thank you for your feedback. We're sorry to hear you didn't receive a notification that your order was ready to collect. It sounds as though something may have gone wrong with the email or text alert, and we appreciate how frustrating it must have been to contact Customer Services for an update.
Thank you for bringing this to our attention. Your comments will be shared with the relevant team as we continue working to improve our customers' experience.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi David,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Good speedy service
Currency was available really quickly. Good rate of exchange as I am a Nectar card holder
Staff on desk friendly and helpful
25 August 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that your currency was available quickly and that you received a good exchange rate as a Nectar card holder. It's also great that our colleagues were friendly and helpful.
Thank you,
Sainsbury's Travel money Customer team
Great in store service for pick up &…
Great in store service for pick up & great rate
1 September 2026
Reply from Sainsbury's Travel money
Hi Rhona.
We're delighted to hear that you had a positive experience with our in store pickup service and found our rates to be great. We appreciate your feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy and good rate
23 August 2026
Reply from Sainsbury's Travel money
Hi Malcolm,
We're happy to hear that you found our service easy and the rate competitive. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
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