Sala Phones Reviews 

992
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pricing is fair and competitive, noting that device offers are among the best available online. People are also exceptionally pleased with the rapid response times and how fast the payments reach their bank accounts. Consumer feedback indicates that the entire process is smooth, easy to navigate, and supported by helpful communications. Some reviewers were not happy with occasional payment delays that extended beyond the standard timeframes. A few individuals also mentioned experiencing additional requests for identification or receipt proof before transactions could be completed.

What people talk about most

Payment

Customers consistently note positive experiences with payment, frequently praising prompt same-day money... See more

Price

Reviewers highlight positive aspects of price, noting that they received top quotes and prompt payouts... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt support via email and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T-31805 Filled in online sales form. Received great price for phone. Phone sent and received by Sala next day. Phone checked and full payment made by 18.00. Great communications from receievin... See more

Rated 5 out of 5 stars

Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impresse... See more

Company replied

Rated 5 out of 5 stars

The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I recei... See more

Company replied

Rated 5 out of 5 stars

Very easy and pleasant experience... I had a very easy and pleasant experience. They provided clear communication from the start - I sent the phone on Friday and received payment on Monday . They of... See more


Company details

  1. Mobile Phone Shop

Written by the company

Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

992 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(992)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant. Fast responses. Quick payment.

7 August 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

5 Star Service

Excellent Experience ⭐️⭐️⭐️⭐️⭐️

31 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

Received the full value of what was offered! Excellent!

Easy, honest and would recommend! ⭐️⭐️⭐️⭐️⭐️
T-30544

25 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

Outstanding Service and Professionalism (Order: T-30666)

I recently traded my phones with this company, and the experience was excellent from start to finish. The team was extremely professional, helpful, and kept me constantly updated throughout the process. I felt assured every step of the way, and it's clear they take pride in delivering top-tier service. Truly a trustworthy company and I highly recommend them!

22 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

First time when I sell the phone online…

First time when I sell the phone online
Very happy with all can be trusted
I recommend

25 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

First time user of this company what a…

First time user of this company what a great choice got a good price for my phone they sent package out for next day sent my phone off and was payed on same day so very quick service would use again in future

23 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review.
We are glad to hear that you had a positive experince with us!

If you need anything else from us, please let us know.

Thank you
The Sala Team

Rated 5 out of 5 stars

Extremely impressed

Extremely impressed. Best price offered out of any other mobile companies. I was provided a prepaid tracked label. I Sent weds afternoon and had my money by 6am today. Would highly recommend such a simple process

11 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Excellent communcation

Best price available - excellent communcation and easy to deal with.

10 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Top company

Top company. Very easy to deal with, gave me the best price for my phone and made it super easy to send the phone back. Payment was made within 24 hours as they said. Faultless

9 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Reference T-30505

Reference T-30505.
Really good experience. Fast payment and verification process! Would definitely recommend using this company.

10 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Posted and it was delivered, checked and paid for the next day. Highly recommended and best price offered. T-30481

2 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Great service and fast payment

Great service and fast payment

1 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Great service and communication

Great service and communication, quick payout day after I sent it. Good price. T-30462

3 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

Well done service duin business with…

Well done service duin business with them since 2 years . Everyday they paid me same day payments. High recommended sala mobile

2 July 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great review!
We are happy to hear that you have had an excellent experince with us!

If you need anything else from us, please reach out

Thanks,
The Sala Team

Rated 5 out of 5 stars

I have always found it difficult to…

I have always found it difficult to find a reasonable quote for any phone that I've sold. I came across Sala to sell my iPhone 14 and I must say just excellent. The quote was indeed what I was expecting, free pack and label delivered the next day and posted that day, received the next day and with the payment sent shortly. I am using them again!

26 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company, found them through a comparison website for used phones but apparently this company dosnt seem to take any used phone from what I have been reading sadly I looked too late and had to pay £25 to get my phone back which in itself is an absolute joke dosnt cost that much to send stuff through the royal mail but it does for them apparently, my phone was used and when I got my email I did ask them if they would just give me an offer to save the joke of a send back fee but as most of the other reviews to this regard have stated they dont need my particular model now for a phone that it a year old is a joke.

AVOID THIS SCAM COMPANY

25 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

You sold your device to us in the condition of NEW through Compare & Recycle. When it arrived, we inspected the device to be USED.

The critera for NEW states 'unopened and unused' which your device did not meet this requirement therefore we could not honor the quote for NEW.

As my colleague told you, we do not purchase any used devices hence why we did not give you a counter-offer price. You will also notice you can not find us on any Recycling sites for anything but NEW.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Offered the best price I could find…

Offered the best price I could find online for my phone trade-in. Received the packaging and pre-paid postage label the next day. Within 48hrs I was paid the full amount direct to my bank account. Email communication also received throughout process. It seemed almost too good to be true, but it was genuinely excellent service and I would 100% recommend!

20 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

T-30364

T-30364
I am a 55yr old computer illiterate Nan!
I can’t believe how easy this entire experience was!
My phone broke the screen smashed and I couldn’t access it & my insurance replaced it - however I was due an upgrade and needed my phone for work so I upgraded and got a new phone before the insurance replacement arrived.
I therefore now had a new ‘spare’ old model phone I didn’t need.
I googled how to sell my new phone & Sala came up on the search and gave me a very good quote immediately online. I filled out a 2 minute online form & sent my phone free post to them with a reference number they gave me & the very next day I received a text to say they had received it, a text to say they had assessed it & a text to say they were transferring the agreed price to my bank account. The money was in my account within 24 hrs of them receiving my phone.
This was an excellent professional service that I would definitely recommend & use again.
Thank/you !!
I was a bit worried it may be a scam but it was brilliant!!

18 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

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