Sala Phones Reviews 

992
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast payment process, noting that funds are usually deposited directly into personal bank accounts very quickly without experiencing any unnecessary hassle. Many people also appreciate the incredibly helpful support team, excellent overall communication, and the very fair prices offered for their old electronic devices. Some reviewers were not happy with customer service, mentioning poor communication, unhelpful responses, and unexpected charges when declining online trade offers. A few consumers additionally experienced occasional delays regarding their payments or much longer verification processes compared to general customer expectations.

What people talk about most

Payment

Users describe positive interactions with payment, frequently highlighting the great prices offered and... See more

Service

Clients share positive opinions on service, highlighting super quick processing, efficient communication, and... See more

Price

People report satisfaction and appreciation regarding the price, noting that fair valuations are offered... See more

Response time

Customers consistently note positive experiences with response time, highlighting efficient communication and... See more

Customer service

Customers had positive experiences with customer service, noting that staff members were quick, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T-31805 Filled in online sales form. Received great price for phone. Phone sent and received by Sala next day. Phone checked and full payment made by 18.00. Great communications from receievin... See more

Rated 5 out of 5 stars

Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impresse... See more

Company replied

Rated 5 out of 5 stars

The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I recei... See more

Company replied

Rated 5 out of 5 stars

Very easy and pleasant experience... I had a very easy and pleasant experience. They provided clear communication from the start - I sent the phone on Friday and received payment on Monday . They of... See more


Company details

  1. Mobile Phone Shop

Written by the company

Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

992 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(992)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy transactions all completed…

Very easy transactions all completed within 48 hrs. Would definitely recommend.

19 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

Really good company

Really good company - quick, paid instantly - happy

18 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

Straight forward transaction

Straight forward transaction very fast payment just as they state. I’d like to also mention the help given by Abi. Thank you for making the process so smooth. I certainly recommend this company.

18 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

Sold my Iphone’s

Had two phones which I sold with Sala Phone and the process was so quick and easy. Money was paid out to me within 24 hours once they had both been verified and approved. The updates were clear and consistent so I didn’t worry throughout the entire process! Really recommend them if you’re looking to sell any of the tech you have!
T-29354, T-29356

10 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

T-29314 - spot on service!

Sold my phone recently with them.
Brilliant service right from the get go. Email communications just spot on. The price they suggested was the price I received.
The money was sent quickly and the phone was assessed the same day they received it. Im very impressed as this is the first time I've used them and would definitely use them again. Very professional

2 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

Excellent service

Excellent service, I can’t fault them, very efficient, fast payment. Would highly recommend

4 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy, full value given

3 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

SImple process

SImple process, and quick payment. Would recommend. T-29269

3 June 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thanks for your great feedback!
We are happy to hear you had a positive experience with us.

If there is anything else we can do for you, please let us know.

Thanks again!
The Sala Team

Rated 5 out of 5 stars

Simple and easy process!

Simple and easy to do! I don’t tend to write reviews but genuinely impressed with Sala’s rapid process.

Sent me the packaging which arrived within 2 days - contained bubble wrap, full boxing plus a parcel bag and instructions. They also send you a pre paid tracked 24 label (this only covers devices under the value of £150 so i chose to pay for my own special delivery at the post office, to ensure my device was protected).

Parcel was received around 12pm, device inspected and verified by 1pm and payment received into my bank account by 7pm - all on the same day.

Thoroughly pleased and would definitely recommend.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I had a great service, they offered more than other companies, they were quick with the postage of the pack for me to send back and the money came in quick, would recommend
T-29065

17 April 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Solid process.

Solid process.

From start to finish. Sala offered the highest amount, provided updates throughout.

Paid when they said they would.

Ive dealt with some odd companies before, when dealing with sale of past phones, and Sala are above and beyond the best company.

4 April 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

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