Sala Phones Reviews 

992
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast payment process, noting that funds are usually deposited directly into personal bank accounts very quickly without experiencing any unnecessary hassle. Many people also appreciate the incredibly helpful support team, excellent overall communication, and the very fair prices offered for their old electronic devices. Some reviewers were not happy with customer service, mentioning poor communication, unhelpful responses, and unexpected charges when declining online trade offers. A few consumers additionally experienced occasional delays regarding their payments or much longer verification processes compared to general customer expectations.

What people talk about most

Payment

Users describe positive interactions with payment, frequently highlighting the great prices offered and... See more

Service

Clients share positive opinions on service, highlighting super quick processing, efficient communication, and... See more

Price

People report satisfaction and appreciation regarding the price, noting that fair valuations are offered... See more

Response time

Customers consistently note positive experiences with response time, highlighting efficient communication and... See more

Customer service

Customers had positive experiences with customer service, noting that staff members were quick, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T-31805 Filled in online sales form. Received great price for phone. Phone sent and received by Sala next day. Phone checked and full payment made by 18.00. Great communications from receievin... See more

Rated 5 out of 5 stars

Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impresse... See more

Company replied

Rated 5 out of 5 stars

The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I recei... See more

Company replied

Rated 5 out of 5 stars

Very easy and pleasant experience... I had a very easy and pleasant experience. They provided clear communication from the start - I sent the phone on Friday and received payment on Monday . They of... See more


Company details

  1. Mobile Phone Shop

Written by the company

Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

992 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(992)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Did exactly as described

Did exactly as described. Pre paid tracked packaging arrived nxt day. I returned my device exactly as I described it, was received and agreed payment amount showed up cleared in my account a day later. Seemless. Quick, trackable. As described. Would highly recommend to trade in unused tech and ensure these find new homes rather than accumulative dust.

8 April 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Genuinely best company I’ve sold to

Honestly I was a bit sus about this company at first - it was the best offer for my new IPhone16 Pro Max 256gb phone I sold to them - best offer by a country mile (£810) - I sent the phone Friday via special delivery (tho they offered to send my a free pay package to sent it) phone arrived monday - I was waiting all day and then got a email around 3pm saying they needed to check my id and proof of purchase - I sent and within minutes it was verified! I then got an email saying payment was made to my bank account at 5.01pm. The payment landed in my account Tuesday morning - I did have a few issues with getting the payment but customer service was very helpful and quick to respond and sorted it out - very happy customer - will use again 100%

8 April 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Fantastic company,paid the same day &…

Fantastic company,paid the same day & full amount for phone,no deduction like other companies, definitely recommend Sala phones,will be using them from now on

1 April 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Easy and fast service.

Easy and fast service.
Sent it recorded delivery one day, arrived and price agreed and paid next day after 4pm and payment cleared the following morning..

27 March 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Great experience

Great experience. Sala made it quick and easy. Absolutely no dramas whatsoever! Thank you

25 March 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Delivered above expectations

You never know whether you're going to receive a valuation and then when you send in the phone that they'll try to knock the price down by £50. With Sala the price they quoted was the price they paid and the speed and quality of the whole service experience was excellent. Thanks!

21 March 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Very easy and straight forward…

Very easy and straight forward transaction, good communication. Highly recommended.

14 March 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Great Service, thank you! :-)

Ref: T-28775 

Very impressed with service - literally had the funds the same day the device was received and checked over by their team. Would definitely use their service again, thank you! :-)

12 March 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Always excellent timing

Always excellent timing, received device checked and paid within 24 hours of posting for order T-28778

13 March 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Excellent Service

Excellent price, great communication, fast payment on the same day as hey received my phone. i would be happy to recommend and do more business with them. T-28781

11 March 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Brilliant!

They offered me a brilliant price for my iPhone 13 and I received the money very quickly too once they received it. Thank you 😁
T-28711

10 March 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a positive experince with us.

Let us know if there is anything else can do for you.

Thanks again,
The Sala Team

Rated 5 out of 5 stars

Excellent Service

Excellent Service, great communications. Paid me the same day as receiving my phone. The amount was exactly what they quoted me no messing around! D-270225

27 February 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a postitve experience with us when trading in your unwanted device.

If you need anything else, please contact us.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Excellent fast payment no problems

Excellent fast payment no problems

18 February 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a postitve experience with us when trading in your unwanted device.

If you need anything else, please contact us.

Thanks,
The Sala Team

Rated 5 out of 5 stars

reference T-27669

What an amazing experience, so quick , clear an pleasant, will definitely use them again

17 February 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a postitve experience with us when trading in your unwanted device.

If you need anything else, please contact us.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Gives you the best price and it’s quite…

Gives you the best price and it’s quite money going into the bank

17 February 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a postitve experience with us when trading in your unwanted device.

If you need anything else, please contact us.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Wow! Great company.

Wow. This was an amazing transaction. I got a fair price quoted for my phone. They sent me a package to post my phone in. Then a couple of days I got paid!
I would highly recommend Sala phones.
I sold my phone with no fuss at all.

15 February 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a postitve experience with us when trading in your unwanted device.

If you need anything else, please contact us.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Excellent experience

(Order T-27628)
I had an excellent experience with Salas Phones. They provided clear information at every step, and everything went exactly as promised. I received the agreed amount on time, with no issues. I highly recommend their services.

13 February 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a postitve experience with us when trading in your unwanted device.

If you need anything else, please contact us.

Thanks,
The Sala Team

Rated 5 out of 5 stars

Sent a brand new iPhone 16 pro max…

Sent a brand new iPhone 16 pro max sealed in the box and the original quote was accepted today which I'm very happy with (best offer on the market) I received the payment confirmation email at around 16:50 so currently awaiting payment. Hopefully it's in the bank tomorrow! (T-27556)

10 February 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!
We are glad you have had a postitve experience with us when trading in your unwanted device.

If you need anything else, please contact us.

Thanks,
The Sala Team

Rated 4 out of 5 stars

Sold my phone (T-27530)

Edit: it appears though I responded as guided to their automated emails that these were not received. I was able to register on their website, email them through site and they responded quickly, however concerning that several emails over various days were not received.

However once cleared up they were fast, efficient and helpful

5 February 2025
Unprompted review
Sala Phones logo

Reply from Sala Phones

Hi There,

Thank you for leaving us a great review!

We are glad this is all cleared up and has since been looked into by our IT team and fixed. We always aim to respond to all customers as soon as we can.

If you need anything else, please contact us.

Thanks,
The Sala Team

Rated 5 out of 5 stars

5 Star

Great service paid on the same day they received the phone would definitely recommend

4 February 2025
Unprompted review

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