Salon Gold has always been so helpful and fast to reply to my queries, making any adjustments and providing me with what I need. They are very friendly, and provide an affordable service with a vari... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve been using Salon Gold for my wife’s salon for the last few years, and the service has always been excellent. No issues at all — everything is straightforward, reliable, and competitively priced.... See more
Company replied
for over 30 years i have been with various insurance providers just before 2020 i changed over to salon gold, after couple of years went back to a old provider. i always had 2 providers business insur... See more
Company replied
I’ve been insured with salon gold for about the past 10years. Easy to renew policy and have details with online access. I’ve never had to make a claim and can’t vouch for that side, but that’s lucky... See more
Company replied
Company details
- #18 of 38 best companies in Business insurance company
- #68 of 228 best companies in Insurance agency
- #89 of 185 best companies in Insurance broker
- #8 of 14 best companies in Liability Insurance Company
Written by the company
Salon Gold Insurance | Over 30 Years Experience | Helped Over 100,000 Businesses | Low Cost ✓ Instant Cover ✓ Full Public Liability / Malpractice✓
Contact info
Chancery House, St Nicholas Way, SM1 1JB, Sutton, United Kingdom
- 020 8655 0444
- info@salongold.co.uk
- salongold.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Too complicated to login and download…
Too complicated to login and download documents
15 August 2026
Reply from Salon Gold
Hi Premila. Thank you for your feedback. We're sorry to hear that you found the login and document download process complicated. We understand how frustrating this can be when you're simply trying to access important documents.
We're continually working to improve our customer experience and will take your comments on board as we review our processes. Following our call today we have emailed and posted your documents to you. If you're still experiencing difficulties, please contact our support team and we'll be happy to help you access the documents you need.
Kind regards, Jackie
Very good company and offers you so…
Very good company and offers you so much for different treatments
9 August 2026
Reply from Salon Gold
Hi Julie. Thank you for your wonderful review. We're delighted to hear that you were pleased with our service and the range of treatments we offer.
We appreciate your feedback and if you need any assistance in the future, then please contact us as we're here to help.
Kind regards, Jackie
Always a good reliable service
Always a good reliable service. Reasonable prices. Easy to contact.
10 August 2026
Reply from Salon Gold
Hi Wendy. Thank you for taking the time to leave such a positive review. We're delighted to hear that you've found our service reliable, our prices reasonable, and our team easy to contact. Providing excellent customer service and value for money is very important to us, and we truly appreciate your feedback.
If you need any assistance then just reach out as we're here to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Marianna. Thank you for your positive review. We're pleased to hear that you found the renewal process easy and our documentation clear and transparent. We strive to make things as straightforward as possible for our customers, so it's great to know we've met your expectations. We appreciate your feedback and look forward to continuing to support you in the future.
Kind regards, Jackie
Reply from Salon Gold
Hi Katie. Thank you for your positive review. We're delighted to hear that you value having the option to renew online or speak directly with a member of our team. We believe in offering both convenience and personal support, so it's great to know this has made a difference to your experience. Thank you for choosing us, and if you need any assistance, then please reach out.
Kind regards, Jackie
Simplicity
9 August 2026
Reply from Salon Gold
Hi Jose. Thank you for your review! We're delighted to hear that you found the renewal process simple and straightforward. We appreciate your continued support and if you have any queries, then please reach out as we're here to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Lynn. Thank you for taking the time to leave us a review.
We're delighted to hear that you found our online quote process quick and easy to use, and that we were able to provide you with a competitive price. We work hard to make arranging insurance as straightforward as possible, so it's great to know we've delivered on that for you.
If you ever need any assistance, just reach out as we're here to help.
Kind regards, Jackie
Reply from Salon Gold
Thank you for your review. We're happy to hear the renewal process was clear and easy for you.
If we can assist you with any further queries, then please reach out as we're here to help.
Kind regards, Jackie
Simple and easy to use
1 August 2026
Reply from Salon Gold
Thank you for taking the time to leave a review. We're delighted to hear that renewing your insurance was simple and easy. We work hard to make the renewal process as straightforward and hassle-free as possible, so it's great to know that's been your experience.
Thank you for choosing Salon Gold, and we look forward to continuing to support your insurance needs.
Kind regards, Jackie
Reply from Salon Gold
Thank you for your fantastic review.
We're delighted to hear that you found the quotation process quick and easy to complete. We work hard to make arranging insurance as straightforward as possible, so it's great to know that this was your experience.
Thank you for choosing Salon Gold. We truly appreciate your support and look forward to helping you again in the future.
Kind regards, Jackie
Great company and price for my…
Great company and price for my insurance, will continue to renew with them again:)
28 July 2026
Reply from Salon Gold
Thank you for your review! We're delighted to hear that you found our insurance to be competitively priced and that you've had a positive experience with us. It's wonderful to know that you plan to renew your cover with us again. We truly appreciate your support and look forward to continuing to meet your insurance needs.
If you have any queries, then please reach out as we're here to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Maddie, Thank you for your review! We're pleased to hear that you found the quotation process simple and straightforward, and that our pricing offered good value. We appreciate your feedback and thank you for choosing us.
Kind regards, Jackie
It wa so quick and cover so many thing…
It wa so quick and cover so many thing which i really want to add on in my i insurance.
20 July 2026
Reply from Salon Gold
Hi Jaspal. Thank you for your review! We're delighted to hear that you found the quotation process quick and easy to complete. It's also great to know that the cover options available allowed you to tailor your insurance to include the features that were most important to you.
Thank you for choosing us, and we appreciate your feedback!
Kind regards, Jackie
Reply from Salon Gold
Hi Josephine. Thank you for your review! We're pleased to hear that you found our team helpful when you called. Providing friendly and effective support is very important to us, so it's great to know we were able to assist you. We appreciate your feedback and thank you for choosing us.
Kind regards, Jackie
Reply from Salon Gold
Hi Louise. Thank you for your review! We're pleased to hear that you found our website easy to navigate and our prices affordable. We work hard to make the process as simple and straightforward as possible while offering great value for money.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards, Jackie
Competitive prices
Competitive prices, easy to purchase and helpful and friendly customer services
8 July 2026
Reply from Salon Gold
Thank you for your fantastic review! We're delighted to hear that you found our prices competitive, the purchase process easy, and our customer service team helpful and friendly. Providing great value alongside excellent service is what we strive for, so it's wonderful to know we met your expectations.
We really appreciate your support and look forward to helping you again in the future.
Kind regards, Jackie
Reply from Salon Gold
Hi Rosemary. Thank you for your review! We're delighted to hear that you found the renewal process easy and our prices competitive. We appreciate your support and look forward to continuing to provide great value and service.
If there's ever anything we can help with, please don't hesitate to get in touch.
Kind regards, Jackie
I disliked how I was given an incorrect…
I disliked how I was given an incorrect quote on my policy. I very nearly ended up paying more than I actually needed to, good job I went back over it and
Was able to rectify the mistake.
I like how simple it was to navigate my way around after a set of instructions by the chat bot which was more helpful than the live operator who quoted me incorrectly.
7 July 2026
Reply from Salon Gold
Hi Lorna. Thank you for taking the time to share your feedback. We're sorry to hear that you were initially provided with an incorrect quote and understand how frustrating that experience must have been. We're pleased that, after completing an online quote, you were able to obtain a premium that met your needs and expectations.
It's also great to hear that you found our online process straightforward to navigate and that our chatbot was able to provide helpful guidance throughout. We value your comments and will use your feedback to help improve our service. Thank you for bringing this to our attention and for giving us the opportunity to support you.
Kind regards, Jackie
Reply from Salon Gold
Hi Simone. Thank you for your review. We're delighted to hear that you found the renewal process easy and straightforward. We aim to make things as simple and hassle-free as possible for our customers, so it's great to know we've achieved that for you.
If you have any queries in the future, then please reach out as we're here to help.
Kind regards, Jackie
Sharon replied almost immediately
Sharon replied almost immediately.
Updated my quote for the amendments required.
Easy! Thank you
11 July 2026
Reply from Salon Gold
Hi Joel. Thank you for your lovely review. We're delighted to hear that Sharon was able to respond so quickly and assist with the amendments to your quote. Making policy updates as simple and hassle-free as possible is what we strive for.
We really appreciate your feedback and thank you for choosing us. 😊
Kind regards, Jackie
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