You have to be prepared to wait for your order, they say 'dispatched the same day' but that's only part of the story, the warehouse isn't UK based. The goods arrived 13 days after ordering. To be fai... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- +442080680805
- customerservice@salontotal.co.uk
- salontotal.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best price around after a lot of…
Best price around after a lot of searching for a particular pair of left hand scissors
I'm happy with products and with…
I'm happy with products and with customers service.
Delivery was fast
Delivery was fast, product amazing, exactly what we needed. Thank you
Wonderful experience
Wonderful experience ! Ordering was super easy. I receive the order in about 3 days . Will highly recommend!!
great service the items came asp
Amazing company
I absolutely love this company! The delivery is always fast, the prices are unbeatable, and the product quality is consistently excellent. Thank you for your amazing service—keep up the fantastic work!
superb Service
Oway Repairing Aftershave Balm.
Great price, well-packaged and speedy delivery.
This was my second order for this item which is superb.
What more could one ask for.
Very Highly recommended
Fast delivery great experience
Ordered from Salontotal was pleased order arrived fast, well packed, and item as described. 5 stars thank you
Still haven’t received my order
I placed and paid for my order 8 days ago. The order was shipped on the same day. However, there is still no tracking available on the carrier’s website. The company uses Yodel. Be warned. I will never use salontotal again.

Reply from salontotal.co.uk
good product,despach on time…
good product,despach on time ,everything ok
Great service
Great service. Been trying to find Peggy Sage products for a long time and finally found them here. Thank you and very prompt service.
Terrible experience and poor customer…
Terrible experience and poor customer service no replying and responding to my emails I have received I ordered Panasonic machine. It has been used badly and now no response. Nothing save your money and time from the seller.
You should not be sending me a used clipper the box was opened and tampered with, you have not emailed me, the clipper had hair on the blade I will get my money from Amazon I will post you on my social media what a bad experience. I am very unhappy with your service

Reply from salontotal.co.uk
First time purchase in EU made easy by…
First time purchase in EU made easy by simple ordering process and excellent postal and delivery service full marks 👍
Quality item
Quality item, super speedy delivery and communication from the team - will definitely purchase from them again !
It's fun ordering, but good luck receiving your package on a timely basis
Online, salontotal's website states order before 10pm and it is shipped. Being shipped and arriving are 2 very separate things apparently. It is very misleading. As soon as I find another provider for what I need, I will be taking my business there. Apologising for the delay doesn't mean anything. This is, unfortunately, the second time in a row this delay has happened. This company uses yodel for delivery. yodel is a useless delivery company. I received an email that they have my package 3 days ago and it STILL hasn't been delivered. Just pure insanity! Also, the item I ordered is over priced by every standard. UPDATE: My parcel was FINALLY delivered on 20/7/2025...not my idea of quick service.

Reply from salontotal.co.uk
Great experience/product!
Had a great experience here from start to finish!Got wella brilliance shampoo conditioner and hair mask for same price elsewhere with just shampoo and conditioner!Fast delivery!
Received the items within the week…
Received the items within the week tracked and delivered no problem
very prompt and great products
Probably should have taken notice of…
Probably should have taken notice of the reviews! Ordered an item that clearly says dispatched same day if ordered before a certain time. Next day got dispatch email. Yodel app says still waiting for item five days on from order. Why say dispatching if you’re only going to print the label triggering tracking but dont actually do it. Not impressed. Won’t rush to use again. Let’s hope it actually turns up.

Reply from salontotal.co.uk
Great service delivery on time
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







