I was struggling to see the sizes on the kids clothes and the assistant came to help me. She found the sizes and colours out the back if they weren't in the shop display. The clothes are of a high qua... See more
Location
Switch locationA30 Victoria, Saint Austell, PL26 8UF Saint Austell, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went up to pick up a top for my Grandson's birthday after his visit the day before saying which ones he liked and fitted him The young lady who served me was bright cheerful and knew immediately... See more
We go to to Cornwall services regularly and love to have a look in salt rock. Addi is always smiling and super helpful, nothing is too much trouble. We feel Addi is an asset to salt rock and look forw... See more
Company replied
Outstanding customer service. We bought several items from the Saltrock at Cornwall Services and then proceeded to leave them in the Costa. The staff not only retrieved our items but also posted them... See more
Company details
- #5 of 125 best companies in Activewear shop
- #4 of 54 best companies in Bags and luggage shop
- #3 of 83 best companies in Children's clothes shop
- #11 of 623 best companies in Clothing Shop
- #9 of 243 best companies in Men's clothes shop
- #2 of 50 best companies in Sunglasses shop
- #6 of 257 best companies in Ladies' clothes shop
Written by the company
Today the Saltrock family is stronger than ever, sharing the surfing ideal with the people from the surfing community and those outside with the same values and attitudes. Still run by some of the original team, we design for the lifestyle we love - fun, creativity and laughter is the lifeblood of Saltrock. We love the British coastline and all it has to offer, we're passionate about having the freedom to express ourselves and we surf until the sun goes down (when we get the chance!). Saltrock is a true British success story proving that with imagination, a great team and a strong will to succeed, anything is possible.
Contact info
A30 Victoria, Saint Austell, PL26 8UF, Saint Austell, United Kingdom
4.8
Excellent
101 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The two ladies serving were chatty and…
The two ladies serving were chatty and welcoming. My son us autistic and struggles with textures. The ladies helped me choose showed me different textures plus was very patient with my son. Very polite great customer service. Will defo recommend and will drfo shop there again
20 April 2025
Great customer service and great hoodie
11 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly staff, faulty item
The staff were so friendly and helpful and I couldn’t fault them. They also reminded me I could use my Blue Light card. I was quite disappointed with the swimming costume I bought though. On one side the strap has been attached twisted, and since it has been stitched like this there is nothing I can do to put the strap the correct way around. So it just permanently looks twisted. I’m surprised this wasn’t picked up as part of the quality control process. It’s a shame as I know it will put me off wearing it.
5 April 2025
Reply from Saltrock Clothing - Cornwall Services
Hi
Thanks for leaving a review.
I am sorry that there is a problem with the item you purchased.
Please contact our customer service team and we will arrange for you to return it to us for a refund or replacement.
Customerservice@saltrock.com
Thanks
Phoebe
Amazing staff and a great array of…
Amazing staff and a great array of affordable clothing
6 April 2025
Friendly staff but I asked if they had…
Friendly staff but I asked if they had a particular t-shirt in the colour I wanted,the staff member checked in the back and got the wrong colour but I failed to notice until I got home. Simple mistake I suppose.
29 March 2025
Reply from Saltrock Clothing - Cornwall Services
Thanks for leaving a review.
I am sorry that you received the wrong colour t-shirt.
Please get in touch with our customer service team at customerservice@saltrock.com and we will put this right for you.
Best regards
Saltrock
i always shop at Saltrock ..Michelle
i always shop at Saltrock ..Michelle, the lady at Cornwall Services Saltrock made it special, she was so friendly and helpful...
29 March 2025
Simply the best!
lovely styles to choose from, price was amazing, the delivery was so quick, the quality as always, was exceptional, perfect fit. A very happy little grandson. I will always be using Saltrock Clothing for him. The 't' and jacket were superb x
23 March 2025
Delighted with my purchase of a dryrobe…
Delighted with my purchase of a dryrobe in a recent sale. Helpful staff member and excellent quality item
7 February 2025
Always great service
Always great service, if any criticism to be had a ways order a size bigger cos I feel they are a bit small, personal choice though.
9 January 2025
Good customer service without any…
Good customer service without any pressure, store clean and tidy and displays well looked after.
8 January 2025
Fantastic trousers
I absolutely love your trousers! Thanks for making such great ones.
27 December 2024
Sale prices otherwise to expensive.
23 December 2024
Our whole family are great fans of…
Our whole family are great fans of Saltrock, the designs are fun and bright and quality is excellent
2 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.