Saltrock Clothing - Cornwall Services Reviews 101

TrustScore 5 out of 5

4.8

A30 Victoria, Saint Austell, PL26 8UF Saint Austell, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was struggling to see the sizes on the kids clothes and the assistant came to help me. She found the sizes and colours out the back if they weren't in the shop display. The clothes are of a high qua... See more

Rated 5 out of 5 stars

I went up to pick up a top for my Grandson's birthday after his visit the day before saying which ones he liked and fitted him The young lady who served me was bright cheerful and knew immediately... See more

Rated 5 out of 5 stars

We go to to Cornwall services regularly and love to have a look in salt rock. Addi is always smiling and super helpful, nothing is too much trouble. We feel Addi is an asset to salt rock and look forw... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service. We bought several items from the Saltrock at Cornwall Services and then proceeded to leave them in the Costa. The staff not only retrieved our items but also posted them... See more


Company details

  1. #5 of 125 best companies in Activewear shop
  2. #4 of 54 best companies in Bags and luggage shop
  3. #3 of 83 best companies in Children's clothes shop
  4. #11 of 623 best companies in Clothing Shop
  5. #9 of 243 best companies in Men's clothes shop
  6. #2 of 50 best companies in Sunglasses shop
  7. #6 of 257 best companies in Ladies' clothes shop

Written by the company

Today the Saltrock family is stronger than ever, sharing the surfing ideal with the people from the surfing community and those outside with the same values and attitudes. Still run by some of the original team, we design for the lifestyle we love - fun, creativity and laughter is the lifeblood of Saltrock. We love the British coastline and all it has to offer, we're passionate about having the freedom to express ourselves and we surf until the sun goes down (when we get the chance!). Saltrock is a true British success story proving that with imagination, a great team and a strong will to succeed, anything is possible.


Contact info

  • A30 Victoria, Saint Austell, PL26 8UF, Saint Austell, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

101 reviews

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Rated 5 out of 5 stars

On 12/11/24 i visited Saltrock in…

On 12/11/24 i visited Saltrock in Cornwall Service's on A30. I had a friendly welcome by lady (on till receipt) called Francesca. As on my own I asked her for on what jumpers looked best on me which she gave, I ended up buying 3. I checked receipt and thought there was an error, went back and asked Francesca to check. She was very responsive, friendly and professional. It turned out my calculations were wrong, i felt an idiot but because of the way Francesca was I will definitely revisit the shop. She added to my shopping experience in a positive way and deserves credit.

12 November 2024
Unprompted review
Rated 1 out of 5 stars

No goodwill gesture here!!

I spent £50 on two hoodies in their sale. The day after they knocked 10% off but wouldn't refund the difference in price when I asked them. As a regular customer, why didn't they refund the 10 percent as a goodwill gesture,

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21 October 2024
Rated 5 out of 5 stars

Great company

Great clothing, high quality, comfortable and stylish.
Our recent interaction with customer services regarding a problem that was entirely our fault was resolved very quickly. Absolutely outstanding customer service and kindness from the staff at Cornwall services

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff , who also loved Saltrock clothing and really helpful as well
The prices of the items were about right for the quality of the product.
Plus it’s a strong brand which looks good

5 September 2024
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. We bought several items from the Saltrock at Cornwall Services and then proceeded to leave them in the Costa. The staff not only retrieved our items but also posted them to us free of charge. We are exceptionally grateful. The clothing is pretty fab too!

31 August 2024

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