Samos Jewelry Reviews 

1,136
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their fabulous quality, appealing designs, and durability, often noting how well items hold up over time. Reviewers frequently commend the outstanding customer service and helpful staff for quick, professional issue resolution. This attentive support, including easy replacements, makes customers feel valued and satisfied. However, some customers also noted receiving products that were either damaged, did not match online photos, or were an incorrect size. A few other people also felt that product quality was not always consistent, with some items breaking or detaching shortly after purchase.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, politeness,... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers thrilled with the design... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with their... See more

Staff

Customers had positive experiences with staff, consistently describing them as incredibly helpful, polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have purchased two orders from Samos and the products are fabulous. They look great and are hard wearing. My last order came with a damaged product. Communications with customer service were quick a... See more

Rated 5 out of 5 stars

Excellent product but even better service. I purchased a rope bracelet from Samos a couple of years back. Having previously purchased more expensive designer ones and had them snap and fail on me, I w... See more

Rated 5 out of 5 stars

Incredible bracelet and amazing customer service. I had the bracelet for more than year and the locking latch broke. The magnet still worked but was afraid that I might lose the bracelet if acciden... See more

Rated 5 out of 5 stars

I’ve purchased from Samos Jewellery multiple times now and they’ve never let me down. Most recently, I ordered the wrong size (completely my own fault), but their response was incredibly fast and... See more


Company details

  1. Jewellery manufacturer

Written by the company

Minimalistic jewelry designed for fearless wanderers. Discover 150+ versatile rope / stone/ leather bracelets ready to follow you in your daily adventure.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(1,136)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not buy from this website this is a scam, Julia will not respond if you ever ask for a refund. FYI you have to send back the item if you want the refund

STOPPPPPP SEARCH THESE BRACELETS IN TEMU BEFORE BUYING
ALL THESE ARE FAKE. LISTEN TO THE REAL REVIEWS HERE. ANOTHER CUSTOMER HAD THE SAME EXPERIENCE AS ME. OF COURSE THIS PERSON "JULIA" WILL SEND YOU ANOTHER BRACELETS TO MAKE UP FOF THE PRICE BUT IF YOU EVER CHOOSE TO RETURN JUST KNOW YOU LOST YOUR MONEY. THEY DO NOT OFFER RETURN.
ITS A SCAM AND TEMU, ALIBABA, AMAZON HAS THE SAME BRACELETS. ALL THE 5 STARTS REVIEWS REVIEWS ARE FAKE. "JULIA" IS DISHONEST AND WILL NOT ANSWER YOUR EMAIL. PLEASE DO YOUR SEARCH I PROMISE YOU WI FIND THESE IN ANOTHER WEBSITE MUCH MORE CHEAPER.
It will work if you like what you got. They will NOT end you back your refund even after you return your order back to them. I have proof that I sent back bracelet to a n address in Texas and Samos stopped answering my email. But thanks to my bank I just got my money back after reporting this fraud business. It's unbelievable IF anyone still undecided please search a little more and you'll see the same stuff in another ap for $2 while they are selling for $30 that's just stupid do NOT do it.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Wrong Size, My Fault

I made a mistake on the size I ordered and reached out to make an exchange for the correct size. My request was resolved same day, and the replacement is already on the way! Julia even said I can keep the wrong size one to give to someone else.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service from this company

Great service from this company. I was speaking to Julia throughout following a problem with my order (customer fault 😊) and her/company response was amazing;beyond reasonable expectations .

I would buy from Samos ( I like the Greek name also) without hesitation .

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Two replacement bracelets…

I ordered four bracelets under a 2 for 1 sale by Samos. The bracelets came promptly but two of them were just a touch too small for my wrist. I sent a note to Julia at Samos and she promptly arranged to replace those two with bracelets that fit my wrist. These two arrived promptly, are good looking and fit well. (In the meantime, she said I should keep the two that were originally sent. I was very pleased by the prompt and cooperative service that I received from Samos and would highly recommend purchasing from them.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Service

I’m not someone to leave reviews but with service that my wife and I had through Samos, hard not to. I ordered the Alberca bracelet, minimal and classy. It’s been on since the day it arrived as it was my wedding gift from my wife a year ago. The clasp unfortunately rotated a few times and it would fall off, but ended falling off without me noticing in the moment. We reached out to purchase another one and a replacement was sent without hesitation. The quick, kind and seamless transactions with Julia were top notch, rare to find these days. Highly recommend anyone to support Samos, we will be purchasing more!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service

Ordered the wrong size, but the speed and efficiency to rectify the problem was very professional. Bangles are great quality as well. Would highly recommend 👍🏼

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Samos Jewelry exceeded my expectations

Samos Jewelry exceeded my expectations! Their customer service is outstanding—Julia made my exchange process smooth and hassle-free. The craftsmanship of their jewelry is stunning, with elegant and high-quality designs. Highly recommend them for beautiful pieces and excellent service!

23 January 2025
Unprompted review
Rated 1 out of 5 stars

dropshipped crap from temu and no customer service to cancel

Just dropshipped crap from Temu which unfortunately I only realised after purchasing. Exact same bracelet and pictures are on Temu for £1 and it’s at a £30 markup on Samos.

Have requested the order be cancelled but not heard anything back, probably because they just want to not refund or cancel it to take the money. Shameful

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

The bracelet I bought has started to fray and I contacted them about a replacement. They immediately responded and arranged a replacement. Great communication throughout the process even when for some reason there were issues with emails being received. I would recommend them to anyone

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Samos

Great experience with Samos. Speedy delivery. When needed to exchange items for the next size up, communication was fast and the process very simple. Really pleased with the items I bought!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Samos Jewellery

Fantastic service from Samos Jewellery. We measured and ordered a bracelet but when it arrived it felt too big on the wrist.
I contacted Samos who have kindly offered to replace with a new bracelet and I just needed to cover postage costs.
Fabulous company, highly recommended.

11 January 2025
Unprompted review

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