Bought 2 items from the Acony webstore for Christmas presents in November. Received shipping confirmation, and eventually a parcel arrived this week. It only contained one item. When I contacted... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered some merchandise on 11/22 and hadn’t seen any updates since then, so I checked online and other people were also experiencing delays. I found a customer support email and reached out, and wi... See more
Company replied
Happy with the fast and serviceminded customer service - but unfortunately the package received was damaged and in poor print quality as well. The Fine art I ordered from the webshop size 28"x28... See more
Company replied
Really good customer service. I received a faulty vinyl, which was only detectable upon first play at the packaging and delivery were both perfect. Once they’d worked their way to my email through Xma... See more
Company replied
Company details
Written by the company
Sandbag was established as a full service merchandise company in 2002 and has grown organically and independently to employ more than 50 personnel. With offices in Los Angeles and the UK, we offer global solutions with a personal touch. Our team is comprised of industry experts with decades of experience from varying sectors including Grammy Award winning product designers and e-commerce experts. We report physical and digital music sales to charts in UK, USA, Australia, Canada, Germany, Spain, France, The Netherlands, Italy and Ireland. We are proud to be working with some of the world’s most respected and influential artists and content creators including Radiohead, ABBA, BTS and Incubus on their innovative products, their global touring, retail, licensing, streaming, VIP and pre-sale ticketing and all of their e-commerce campaigns.
Contact info
50 Milford Road , RH18LJ, Reading, United Kingdom
- helpdesk@sandbaguk.com
- sandbaguk.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response
Quick response. Handled my issue immediately and effectively.
21 November 2025
Unprompted review
Reply from Sandbag
Thank you so much for your kind review 😊
Responded immediately to my question…
Responded immediately to my question with a clear and helpful answer. Couldn’t have been better really
24 November 2025
Unprompted review
Reply from Sandbag
Thanks for the kind feedback Chris. I am very pleased that we could help 😊
Extremely timely and accurate service…
Extremely timely and accurate service with a customer-oriented attitude!
24 November 2025
Unprompted review
Reply from Sandbag
Thank you so much for your kind review 😊
Good response when their customers request information
Response via email was helpful, lets customers know that they care and that they want to get their products out. Definitely will be back in the future.
21 November 2025
Unprompted review
Reply from Sandbag
Robert, we appreciate the kind feedback! Glad we could help 😊
Great costumer service
Received a faulty product and got immediatly send a replacement. Amazing costumer service!
20 November 2025
Unprompted review
Reply from Sandbag
Thank you so much for your review! We're glad we could help!
Great customer service / Very quick…
Great customer service / Very quick respose time
21 November 2025
Unprompted review
Reply from Sandbag
Thank you so much! We appreciate the great feedback! 😊
Reply from Sandbag
Thanks for the great feedback, Andrew!
Prompt and kind support
My inquiry was promptly resolved and the agent was super kind!
19 November 2025
Unprompted review
Reply from Sandbag
Thanks for the feedback. I am very pleased that we could help 😊
Incredibly frustrated
Ordered a vinyl from the Hayley Williams store on 6th November. Order number HWUK4963. Got an email the next day saying there was a production delay and that stock was expected early the following week. Well the following week passed and then some with no dispatch email, no update, nothing. I filled out the contact form on the website on Thursday 13th asking for an update, response time is supposed to be 1 working day. I have not received a response and it has now been 3 working days. I am extremely frustrated and feel I am being ignored. I ordered this BEFORE release and am still empty handed two weeks later.
18 November 2025
Unprompted review
Reply from Sandbag
We’re sorry for the delay and lack of communication regarding your order. I have emailed you with your tracking details.
Quick response time to my question and…
Quick response time to my question and very professional.
18 November 2025
Unprompted review
Reply from Sandbag
Thanks for the feedback. I am very pleased that we could help 😊
Reply from Sandbag
We appreciate the kind feedback April! Glad we could help 😊
Customer service rep was very helpful
Customer service rep was very helpful, but product was poor quality print (grainy, colors harsh).
17 November 2025
Unprompted review
Reply from Sandbag
Thank you for your review. Glad we could help! 😊
Damaged vinyl
Had an issue with a delivery that they solved with no hassle immediately.
17 November 2025
Unprompted review
Reply from Sandbag
Thanks for the great feedback, Simon!
Didn't get the product, but was refunded accordingly
I didn't get my product, but they refunded me as soon as they understood that the delivery would not be possible.
14 November 2025
Unprompted review
Reply from Sandbag
Thanks, Eduardo, for the feedback. Pleased we could help 😊
Quick and Effective Resolution!
The representative replied, was apologetic, and offered a replacement item. Based on experiences with other companies, I was prepared for this process to be long and drawn out.
I appreciate how simple and efficient Sandbag made it to resolve my issue!
14 November 2025
Unprompted review
Reply from Sandbag
We appreciate the kind feedback Katie! Glad we can be of help 😊
Reply from Sandbag
We appreciate the kind feedback Kimberly! 😊
Great service
Chased an order and got a response very quickly. Great service.
14 November 2025
Unprompted review
Reply from Sandbag
Thanks for the feedback. I am very pleased that we could help 😊
Fantastic customer service and great…
Fantastic customer service and great quality products!
5 November 2025
Unprompted review
Reply from Sandbag
Thank you so much for this 5* review!
My request was promptly answered
My request was promptly answered. No hassles about returning an item. It was a very easy process!
12 November 2025
Unprompted review
Reply from Sandbag
Thanks, Jamie, for the friendly feedback 😊
Efficient Customer Service
Had to interact with them as the customer service agents for a book pre-order I had purchased and they were always very efficient. Only one gal was a little robotic, but otherwise she answered my question. I was overall very pleased with them and they were also efficient.
12 November 2025
Unprompted review
Reply from Sandbag
Thank you so much for your review 😊
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