Jesper Erik Raun is a massive asset to the company. He gave prompt, friendly, and useful advice on a technical issue.
Company replied
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See what reviewers are saying
Jesper was a pleasure to deal with. Excellent customer service. Quick replies and kept me updated every step of the way. Thank you.
Company replied
Jesper and his team really value what it is all about - respect the customer. In times of automated support, this is heart-warming. And it is also reflected by an up-to-date and high quality product l... See more
Company replied
Very impressed with the way my problem was dealt with by Jesper. A faultless experience with the team at Sandberg. The problem was resolved within 24hrs. Amazing company. If only all businesses were... See more
Company replied
Company details
Written by the company
Sandberg står for kvalitet og brugervenlighed. Hvis det er vigtigt for dig at tilbehør har en høj kvalitet og er nemt at finde ud af at bruge, så skal du vælge Sandberg. Vores ideologi "IT is for everybody" er gennemført i alt hvad vi foretager os. Siden etableringen i 1985 har både den private forbruger, institutioner og virksomheder draget nytte af denne enkle filosofi. Distributører og forhandlere sætter pris på tilgængelighed, sortiment, enkle procedurer og den usædvanligt lave fejlrate. Hvert år kommer der over en halv mio Sandberg produkter ud til forbrugere i flere end 65 lande. Der er 5 års garanti på alle Sandberg produkter.
Contact info
Bregnerødvej 133D, 3460, Birkerød, Denmark
- 70268500
- info@sandberg.world
- sandberg.world
4.9
Excellent
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Prompt response and solution delivered
I bought a Sandberg mini DVD burner in 2021 as part of a new computer set up. For some reason, it wouldn't work with my laptop when I tried to connect it this year. I contacted Sandberg and within 15 minutes had a response from Jesper Erik Raun. He advised me that they would send me a new DVD burner, as the original product was still under warranty. I provided my address details and received a brand new product. Unfortunately, the courier company let us both down and the item took over one month to arrive. However, Jesper was in touch throughout this process and I am very happy with the customer service I experienced. This is how it should be done!
3 June 2025
Unprompted review
Reply from Sandberg
Hi Victoria T.
Thank you for your kind feedback! We're delighted to hear that customer support was able to assist you promptly and ensure a positive experience despite the courier delay. We truly appreciate your patience and are glad you're satisfied with the service.😊
Reply from Sandberg
Hi Toni Ojsteršek,
Thank you for your review!
Happy to hear that you had a good experience with our customer support and the solution presented to you was acceptable.
Thank you for support!
Wishing you a good day😊
Very kind support service, great mouse!
I forgot to make a review, I was supposed to make it long time go
I was looking for a mouse that is similar to my old mouse that unfortunately is a bit defective now due to time and I was so sad and desperate that I couldn't find exactly the same mouse..and I've found their mouse Sandberg 630-06 that looks exactly as mine! I was curious on how this mouse feels and what sounds it makes when pressing the buttons, whether it's plastic or rubber and I wrote message to them asking about this, sent them videos and etc and we had a lot of messages with their support and for some reason they decided to make me a present and sent me that mouse for free! Like a present for the Christmas or New Year (that was back in December)
Jesper Erik Raun is a very kind and generous person! Thank you so much for answering me a lot and so often, I think I annoyed you a bit with my questions but you were very patient!
The mouse is very great, feels nice in the hand, the buttons tight, makes sounds like normal mouse, works great. The only thing is it feels a bit slower than others..My old mouse had 800dpi as the slowest (I usually use that) and this is supposed to have 1000dpi as the slowest I think but feels a bit slower and you need to move it more with your hand if you need to scroll somewhere much
But everything else is perfect, thank you so much! <3
6 January 2025
Reply from Sandberg
Hi Anonymous,
Thank you for your review!
Happy to hear that you had a good experience with our customer support and the solution presented to you was acceptable.
Thank you for support!
Wishing you a good day😊
Fantastic service
Fantastic service, kept in touch during my proces of trying to read the SSD of my Dell. Wish this was the service standard with everybody. Compliments!!!!!
28 May 2025
Unprompted review
Reply from Sandberg
Hi M. Hagen,
Thank you for your review and and kind words. We are happy to hear that you have had a good experience with our support team.
Thank you and have a good day😊
Great after sales support!
23 May 2025
Unprompted review
Reply from Sandberg
Hi Theo,
Thank you for your review!
We are happy to hear that you have had a good experience with both our product and after sales support😊
Very good after sales service
Very good products and aftersales service
16 April 2025
Unprompted review
Reply from Sandberg
Hi Noel,
Thank you for your review.
Good to hear that you have received all the information and help needed and at same time you are satisfied with our products and support.
Wishing you a good day😊
very kind and good service.
very kind and good service.
good contact and very fast delivery.
The article is working very well.
A very good experience.
You really can trust this company.
3 April 2025
Unprompted review
Reply from Sandberg
Hi Eveline,
Thank you for your review and kind words.
We are happy to hear that you are satisfied with both our products and level of support.
Thank you for support and wishing you a good day😊
warmest recommendations for Sandberg
warmest recommendation for Sandberg! atop the fact that Sandberg makes high-quality products at a fair pricepoint, they offer excellent customer service.
their power banks have many great features and come with a 5-year warranty that Sandberg definitely honours. the latter i know first-hand; having received G R E A T customer service from Jesper R, who solved the issue in rocket speed.
1000 tak!
24 March 2025
Unprompted review
Reply from Sandberg
Hi CCJ,
Thank you so much for your warm recommendation!
We are thrilled to hear that you are satisfied with the quality and pricing of our products, as well as our customer service. It's great to know that our power banks and their features have met your expectations, and that our 5-year warranty has provided you with peace of mind. We are especially pleased that our support team was able to assist you quickly and effectively.
I bought faulty m.2 case and got…
I bought faulty m.2 case and got replacement one very fast, i can highly recommend Sandberg as trustfull manufacturer.
21 March 2025
Unprompted review
Reply from Sandberg
Hi Petro.
Thank you for your review.
We are happy to hear that you have had a good experience with our support team and your new replacement product😊
Quick response and very nice support!
This is some of the best support I've ever experienced! Immediate response and great willingness to solve the challenge. Thank you very much!
11 March 2025
Unprompted review
Reply from Sandberg
Hi Gunnar,
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our support team.
Have a good day😊
Does what is advertised
Does what is advertised, for cheap. Active support and quick response times, great price to quality ratio.
Their vertical mouse costs 1/5 the average vertical mouse, functions identically.
7 February 2025
Unprompted review
Reply from Sandberg
Hi Ivan,
Thank you for your kind review! We're delighted to hear that our product delivers great value and meets your expectations. Providing quality at an affordable price, along with responsive support, is what we strive for. We truly appreciate your feedback and look forward to serving you again in the future!😊
Excellent and super fast support
Send an email on the week end, got my answer first thing in the morning with all the information I need.
That is called excellent support.
27 January 2025
Unprompted review
Reply from Sandberg
Hi Maxime,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a positive experience with our support team. Providing timely and helpful assistance is always our goal, and it’s great to know we were able to deliver just that for you.
Quick and extended answer!
Quick and extended answer on my question regarding a floppy drive and Windows11. Very good customer service!
23 January 2025
Unprompted review
Reply from Sandberg
Hi Ruud,
Thank you for your review and good to hear that you have had a good experience with our support and all information to you was useful.
Thank you for your support😊
Awesome Customer support.
Awesome Customer support.
I have an older chair model, they were extremely helpful and sent me accessories for it.
Chair quality is awesome, I've been using it for a while, next one will be Sandberg aswell.
Really Pleased with the whole Company overall
8 January 2025
Unprompted review
Reply from Sandberg
Hi Gergo,
Thank you for your fantastic feedback! We're delighted to hear that you had a positive experience with our customer support and that you're enjoying the quality of your chair. It's great to know that our team could assist you with the accessories for your older model. Your satisfaction and loyalty mean a lot to us, and we look forward to continuing to provide you with products and service that meet your expectations. We truly appreciate your trust in Sandberg and look forward to being your choice again in the future!
Excellent customer service
Excellent customer service. I had a problem with the mouse receiver and they sent a replacement. I really liked the 631-02 and I've been only using this since.
2 January 2025
Unprompted review
Reply from Sandberg
Hi Oussama,
Thank you for your kind review!
We're delighted to hear that you had a positive experience with our customer service and that the issue with the mouse receiver was resolved to your satisfaction. It's great to know that you're enjoying the 631-02 and that it has become your go-to choice.
I had a failure with my device and they…
I had a failure with my device and they accepted changing it for free after explaining the issue by email. Trustworthy.
11 December 2024
Unprompted review
Reply from Sandberg
Hi Jofre,
Thank you for your kind feedback! We're glad we could assist and resolve the issue with your device to your satisfaction. Providing reliable support and building trust with our customers is our top priority. If you ever need help again, don't hesitate to reach out—we're here for you! 😊
My NumPad went faulty and they shipped…
My NumPad went faulty and they shipped out a replacement very quickly. Excellent customer service
16 December 2024
Unprompted review
Reply from Sandberg
Hi Croft,
Thank you for your kind words! We're delighted to hear that our customer service met your expectations and that we could resolve the issue promptly. Your satisfaction is very important to us, and we're always here to assist whenever needed. 😊
Help before to select
I have received all the necessary guidance and this let me take the proper choice before to buy it.
5 December 2024
Unprompted review
Reply from Sandberg
Hi Galin,
Thank you for your kind words! We’re thrilled to hear that the guidance provided helped you make the right choice.
Have a nice day😊
Dead powerbank replaced fast
A powerbank died and I got fast and great service and will get a replacement item within a week. Thanks!
15 November 2024
Unprompted review
Reply from Sandberg
Hi Daniel,
Thank you for your review.
Good to hear that you are satisfied with the solution and your replacement product.
Wishing you a good day😊
Sandberg 640-94
I contacted Sandberg becuase the commander chair's leg ruptured just enough that the gas cylinder went through it. Jesper answered my email and he was super nice. They sent me a replacement for the leg and gas cylinder as well along with some promotional items.
Thank you for the awesome customer support and products!
3 September 2024
Unprompted review
Reply from Sandberg
Hi Bálint Tompa,
Thank you for your review and kind words to us.
We are happy to hear that you got all support needed and your chair is fully functional again.
Wishing you a good day😊
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