I bought Sandcloud ponchos for myself, & one as a gift. Pros: quick delivery. Generally made well. Lovely rich teal color on mine. Comfortable & absorbent. Cons: the neck hole is a little tight. The s... See more
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Review summary
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What people talk about most
Based on these reviews
Unfortunately our first order was stolen by porch pirates😡. Sand Cloud really came through. I purchased this as a present for my wife. It was shipped quickly, but we never saw it. Ring camera did see... See more
Company replied
Quality Towels and Wash Clothes that feel great on the skin are absorbent and dry quickly. The only thing that truly could be improved would be shipping and inventory control. Why mail from the East C... See more
Company replied
Sand Cloud customer service went above and beyond helping me with my order. I highly recommend this business . Their products are top quality and their people treat you as valued customer. I'm complet... See more
Company replied
Company details
Written by the company
Sand Cloud is a beach lifestyle brand committed to enhancing your seaside adventures and protecting our oceans. Our carefully crafted, Boho-inspired towels are woven from premium Turkish cotton, delivering softness, durability, and superior absorbency. Every purchase from Sand Cloud makes a meaningful impact; we donate 10% of our profits directly to marine conservation efforts, supporting wildlife protection and ecosystem preservation. With an attractive range of eco-conscious towels, apparel, accessories, and sunscreen, we blend style with sustainability. Join the Sand Cloud family and contribute to a cleaner, healthier ocean. Your support helps us continue to make positive, lasting changes. Shop consciously, live sustainably, and enjoy the beach knowing your choice matters.
Contact info
979 Garnet Ave, 92109, San Diego, United States
- (619) 753-6509
- customerservice@sandcloud.com
- sandcloud.com
4.4
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Sand Cloud
Hi there,
Thank you so much for your kind feedback. We’re delighted to hear that the ordering process was easy and that you’re enjoying the amazing quality of the blanket.
It truly means a lot to us that you chose Sand Cloud and took the time to share your experience. If you ever need any assistance or have questions in the future, please feel free to reach out. We’re always happy to help.
good product
2 February 2026
Reply from Sand Cloud
Hi John,
Thank you for your feedback. We’re very glad to hear that you’re enjoying the product and that it met your expectations.
We truly appreciate you taking a moment to share your experience with us. Your support means a lot to our team. If there is ever anything we can assist you with or if you have any questions in the future, please feel free to reach out to us anytime.
I really did like my orders that I got…
I really did like my orders that I got in the mail thank you very much for your help.
2 February 2026
Reply from Sand Cloud
Hi James,
Thank you so much for your kind words regarding your Springs Bath Bundle - 2 Pack - Peach Melba, we’re really glad to hear you liked your order!
We did notice the rating left with the review and just want to make sure everything met your expectations. We’ve sent you a quick email to check in and see if there’s anything we can improve or assist with.
Please feel free to respond to the email we sent, we’d love the opportunity to ensure you’re fully satisfied.
Cute apres dive cover-up!
Poncho is cute, snuggly & comfortable after each SCUBA dive. Fabric tends to pull quite easily; hence the 4 stars instead of 5
28 February 2026
Reply from Sand Cloud
Hi Leslie,
Thank you for taking the time to share your feedback with us. We’re so glad to hear that you’re enjoying the poncho and that it keeps you cozy and comfortable after your SCUBA dives. It’s great to know it’s been a cute and practical cover up for your adventures.
We also appreciate you pointing out the fabric pulling. Feedback like yours is very helpful for us as we continue working to improve our products. If you ever notice anything concerning or need any assistance, please feel free to reach out to us. We’re always here and happy to help.
Thank you again for your support.
Love Sand Cloud products!
Love Sand Cloud products!! Wonderful quality. Washes and wears great! I could live in this poncho!
2 February 2026
Reply from Sand Cloud
Hi Jenny,
Thank you so much for sharing your wonderful feedback. We’re truly happy to hear how much you’re loving your Sand Cloud poncho and that the quality has held up so well after washing and wearing. Hearing that you could live in it absolutely makes our day.
Your support means a lot to us, and we’re so grateful you took the time to share your experience. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help.
Reply from Sand Cloud
Hi,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
We’re so glad to hear that your order arrived quickly and that you’re happy with the quality of the towels. Providing great products along with a smooth delivery experience is very important to us.
If you ever need assistance or have any questions in the future, please feel free to reach out. We’re always happy to help.
Thank you again for supporting Sand Cloud.
The head wrap is way too small for an…
The head wrap is way too small for an adult woman with long hair. A waste of my money.
2 February 2026
Reply from Sand Cloud
Hi Karen,
Thank you for sharing your feedback regarding your Terra Hair Towel - Teal Blue.
We’re truly sorry to hear that the head wrap did not meet your expectations in terms of size and fit. We understand how frustrating that can be, especially for customers with longer hair.
We’ve reached out to you directly via email to offer return, exchange, or alternative resolution options. We’d really appreciate the opportunity to discuss this further and make things right.
Kindly respond to the email we’ve sent so we can assist you personally.
Reply from Sand Cloud
Hi Michelle,
Thank you for sharing your feedback with us. We really appreciate you taking the time to let us know about your experience.
We’re so happy to hear that you’re enjoying the softness and that the fit works well for you. It’s great to know the product is meeting your expectations.
If you ever have any questions or need assistance in the future, please feel free to reach out. We’re always here and happy to help.
The quality is good
The quality is good, and the poncho I purchased I put it on after my bath.
2 February 2026
Reply from Sand Cloud
Hi Lynn,
Thank you for taking the time to share your feedback with us. We truly appreciate it.
We’re so glad to hear that you’re happy with the quality and that the poncho has been a great addition to your routine after a bath. It’s always wonderful to know our products are being enjoyed in everyday moments.
If you ever have any questions or need assistance in the future, please feel free to reach out. We’re always happy to help.
Thank you again for your support of Sand Cloud.
I thought the towels were supposed to…
I thought the towels were supposed to dry quickly it my experience is not so but I do like the weight of the towels and how much less room they take in my closet.
2 February 2026
Reply from Sand Cloud
Hi Beverly,
Thank you for sharing your feedback regarding your Flower Polka Dot XL Bath Bundle - 2 Pack.
We’re glad to hear you appreciate the weight and compact storage of the towels. At the same time, we’re sorry they haven’t dried as quickly as expected. We’ve sent you an email with care tips and a goodwill offer to further assist.
We would love the opportunity to discuss this further and ensure you’re fully satisfied. Kindly respond to the email we’ve sent so we can continue assisting you directly.
Thank you again for your valuable feedback.
We love these towels
We love these towels, they are the only ones we use for our house!
2 February 2026
Reply from Sand Cloud
Hi Kaylie,
Thank you so much for your kind feedback. We’re truly grateful you took the time to share your experience.
It’s amazing to hear that our towels have become the only ones you use in your home. That kind of support means a lot to us, and we’re so happy they’ve become a favorite for you.
If you ever need any assistance or have questions about our products in the future, please don’t hesitate to reach out. We’re always here to help.
Thank you again for choosing Sand Cloud.
Love sand cloud
Love sand cloud! I have the beach towels, sheets, pillow cases and blankets and can’t wait to keep adding to the collection. 5⭐️
1 February 2026
Reply from Sand Cloud
Hi Ronda,
Thank you so much for your wonderful feedback. We truly appreciate your continued support.
It means a lot to hear how much you love your Sand Cloud items, and we’re thrilled that you’ve added beach towels, sheets, pillowcases, and blankets to your collection. Knowing that you’re excited to keep growing your collection really makes our day.
If you ever need any help with future orders or have questions about our products, please feel free to reach out. We’re always here and happy to assist.
Thank you again for being such a valued part of the Sand Cloud community.
Comfortable
2 February 2026
Reply from Sand Cloud
Hi Gwyn,
Thank you for taking a moment to share your feedback with us. We truly appreciate it.
We’re so glad to hear that you’re finding your Sand Cloud product comfortable. Creating products that feel great to use is very important to us, and it’s wonderful to know you’re enjoying it.
If there’s ever anything we can assist you with or if you have any questions down the line, please feel free to reach out. We’re always happy to help.
Thank you again for your support of Sand Cloud.
All reviews sounded good
All reviews sounded good. But saw these used in person at Seal Beach, CA. Had to have them and didn’t disappoint.
4 November 2025
Reply from Sand Cloud
Hi Judith,
Thank you so much for sharing your experience with us. We truly appreciate your kind feedback.
It’s wonderful to hear that seeing our products in person at Seal Beach inspired you to get one for yourself and that it lived up to your expectations. There’s nothing better than knowing our products make a great impression both online and in real life.
If you ever need any assistance or have questions in the future, please feel free to reach out. We’re always here and happy to help.
Thank you again for your support of Sand Cloud.
A gift that was appreciated
These products from Sand Cloud were a gift sent for Christmas so I did not see them or touch them myself, but the recipients said they really loved them. These kids are very particular, so I think if they liked them they are good quality.
4 December 2025
Reply from Sand Cloud
Hi,
Thank you so much for taking the time to share your feedback. We truly appreciate it!
We’re delighted to hear that the Christmas gift was well received and that the recipients loved the products. It means a lot to us, especially knowing that they’re very particular and still found the items to be great quality.
If you or the recipients ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Thank you again for your kind words and for choosing Sand Cloud.
Reply from Sand Cloud
Hi Hillary,
Thank you so much for your kind words and for being such a loyal supporter of Sand Cloud. We love hearing that you’re enjoying both your beach and home sets.
It’s wonderful to know our towels have found a place in both your everyday routine and your beach days. That kind of support truly means a lot to our team.
If there’s ever anything you need or if you’re looking to add to your collection, we’re always here and happy to help.
Love these towels
Love these towels! Can’t go back to regular towels because these are so big and dry you so fast. They don’t smell musty and dry so fast in the dryer. We’re slowly replacing all of our towels with these!
8 January 2026
Reply from Sand Cloud
Hi Jenna,
Thank you so much for your wonderful review. We’re thrilled to hear how much you’re loving your towels.
It’s great to know they’re drying you quickly, staying fresh, and making such a difference compared to traditional towels. Hearing that you’re gradually swapping out all your old towels for ours truly means the world to us.
We’re so grateful for your support and for being part of our community. If you ever have any questions or need assistance with your next order, we’re always here and happy to help.
Amazing product, even better customer service
Unfortunately our first order was stolen by porch pirates😡. Sand Cloud really came through. I purchased this as a present for my wife. It was shipped quickly, but we never saw it. Ring camera did see it as it was carried off by a thief. I contacted Sand Cloud and they shipped another one out immediately. Amazing product and even better customer service!
8 January 2026
Reply from Sand Cloud
Hi Nelson,
Thank you so much for taking the time to share this. We truly appreciate your kind words.
We’re so sorry your first order was taken by porch pirates, especially since it was a gift for your wife. That must have been incredibly frustrating. We’re really glad we could step in quickly and get a replacement sent out to you.
It means a lot to hear that you’re happy with both the product and the service. Our team works hard to make sure our customers feel supported every step of the way, and your feedback lets us know we’re doing something right.
If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.
Reply from Sand Cloud
Hi Kathy,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience. It’s wonderful to hear that you’re happy with our customer service, speedy shipping, and the products you received.
Your support means a lot to us, and we’re always here if you need anything at all. We look forward to serving you again soon.
Reply from Sand Cloud
Hi Amy,
Thank you for sharing your feedback with us. We’re so happy to hear that you’re pleased with the quality of your purchase. Your support means a lot to our team, and we truly appreciate you taking the time to leave a review.
If there’s ever anything we can help you with or if you have any questions, please feel free to reach out anytime.
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