I bought Sandcloud ponchos for myself, & one as a gift. Pros: quick delivery. Generally made well. Lovely rich teal color on mine. Comfortable & absorbent. Cons: the neck hole is a little tight. The s... See more
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Review summary
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Unfortunately our first order was stolen by porch pirates😡. Sand Cloud really came through. I purchased this as a present for my wife. It was shipped quickly, but we never saw it. Ring camera did see... See more
Company replied
Quality Towels and Wash Clothes that feel great on the skin are absorbent and dry quickly. The only thing that truly could be improved would be shipping and inventory control. Why mail from the East C... See more
Company replied
Sand Cloud customer service went above and beyond helping me with my order. I highly recommend this business . Their products are top quality and their people treat you as valued customer. I'm complet... See more
Company replied
Company details
Written by the company
Sand Cloud is a beach lifestyle brand committed to enhancing your seaside adventures and protecting our oceans. Our carefully crafted, Boho-inspired towels are woven from premium Turkish cotton, delivering softness, durability, and superior absorbency. Every purchase from Sand Cloud makes a meaningful impact; we donate 10% of our profits directly to marine conservation efforts, supporting wildlife protection and ecosystem preservation. With an attractive range of eco-conscious towels, apparel, accessories, and sunscreen, we blend style with sustainability. Join the Sand Cloud family and contribute to a cleaner, healthier ocean. Your support helps us continue to make positive, lasting changes. Shop consciously, live sustainably, and enjoy the beach knowing your choice matters.
Contact info
979 Garnet Ave, 92109, San Diego, United States
- (619) 753-6509
- customerservice@sandcloud.com
- sandcloud.com
4.4
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Just love my hooded towel
Just love my hooded towel. The material is so soft, love the colour and design.
3 February 2026
Reply from Sand Cloud
Hi Kaylene,
Thank you for sharing your lovely feedback. We’re so happy to hear that you love your hooded towel and that the softness, color, and design stood out to you.
It’s wonderful to know that you’re enjoying it, and we truly appreciate you taking the time to share your experience with us.
I bought 2 different things from here…
I bought 2 different things from here and I just love them, they are beautiful and soft,great for sun coverups or over bathing suits.
4 February 2026
Reply from Sand Cloud
Hi Victoria,
Thank you so much for sharing your experience with us. We’re thrilled to hear that you love the items you purchased and that you find them beautiful and soft.
It’s great to know they work so well as sun coverups or over bathing suits. Your feedback truly means a lot to our team. If you ever need any help or have questions in the future, please don’t hesitate to reach out. We’ll always be glad to assist.
Reply from Sand Cloud
Hi Karen,
Thank you for your kind feedback. We’re so glad to hear that you’re happy with the quality of the product, found the website easy to navigate, and that your order arrived quickly.
It means a lot to us that you had a smooth and enjoyable experience with Sand Cloud. If you ever need any assistance or have questions in the future, please feel free to reach out. We’re always here and happy to help.
Great product that there’s a lot of…
Great product that there’s a lot of loose threads that come off of it. It also doesn’t dry as fast as you say it does, but it is far superior to a regular towel and far softer so I guess that out was a bad things.
4 February 2026
Reply from Sand Cloud
Hi Michael,
Thank you for sharing your feedback with us. We’re glad to hear that you found the Terra XL Bath Bundle - Ivory softer and better than a regular towel, but we’re sorry to learn about the loose threads and that the drying time did not fully meet your expectations.
Our team has reached out to you via email regarding your Order, so we can assist further and help find the best resolution for you. When you have a moment, please kindly respond to the email we sent so we can continue assisting you.
We truly appreciate your feedback and look forward to helping you.
Took forever and over 20 emails
Took forever and over 20 emails. This isn’t the first, second or even third time that has happened.
4 February 2026
Reply from Sand Cloud
Hi Natalie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to go through multiple emails and issues.
Your experience is very important to us, and we sincerely apologize that it did not meet the standard we aim to provide. We’ve sent you an email, we can review everything with you and work toward making this right.
Please kindly respond to the email we sent, as we’d really appreciate the opportunity to discuss this further and assist you directly.
Thank you again for your feedback and for giving us the chance to improve.
Warm regards,
Sand Cloud Team
Reply from Sand Cloud
Hi MaryAnn,
Thank you for sharing your feedback with us. We’re glad to hear that the cover ups look and feel great so far.
We hope you’ll enjoy using them just as much once you get the chance. If you ever have any questions or need any assistance in the future, please feel free to reach out. We’re always happy to help.
I love your products
I love your products & purchase them for myself as well as for gifts! The recipients of the backpack towels Love them!!!!
3 February 2026
Reply from Sand Cloud
Hi Deanna,
Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you love our products and that you’ve chosen them not only for yourself but also as gifts.
It’s especially wonderful to know that the recipients are loving the backpack towels as well. Your support and recommendation truly mean a lot to us. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help.
Very comfy!
Love them! Very comfy! Great customer service to answer any questions. Will order again!
2 February 2026
Reply from Sand Cloud
Hi Branton,
Thank you so much for sharing your feedback! We're really glad to hear that you’re enjoying the comfort of your Sage Bedding Set - Queen.
At the same time, we’re sorry to hear about the pulled fabric spots on the blanket, and we truly appreciate you bringing this to our attention. We’ve sent you an email, so we can look into this further and work toward a resolution for you.
Whenever you have a moment, please respond to the email we sent so we can assist you directly and make things right.
Thank you again for your feedback and support!
Bought the king size set
Bought the king size set, and even bought more colors afterwards. Bought as well the blanket and I’m amazed how soft and cozy it is. Really enjoyed that brand!! Keep them coming!!
2 February 2026
Reply from Sand Cloud
Hi Nathalie,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re enjoying the king size set and that you even came back for more colors. It’s also great to know that the blanket impressed you with how soft and cozy it is.
Hearing that you’re enjoying multiple Sand Cloud products truly means a lot to us. Thank you for your enthusiasm and support of our brand. If you ever need any assistance or have questions in the future, please feel free to reach out. We’re always happy to help.
It's beautiful!
The item I ordered was on time and it's beautiful. Unfortunately, I have ALS and it's too heavy for me to use. I was hoping it could replace towels, which I also have a hard time with.
3 February 2026
Reply from Sand Cloud
Hi Judy,
Thank you for sharing your experience with us. We’re glad to hear that the Lemons Hooded Poncho arrived on time and that you found it beautiful, but we’re very sorry to hear that it turned out to be too heavy for you to comfortably use.
Our team has reached out to you via email, so we can assist further and help find a suitable solution for you. When you have a moment, please kindly respond to the email we sent so we can continue assisting you.
We truly appreciate your feedback and look forward to helping you.
Reply from Sand Cloud
Hi Meghan,
Thank you so much for your kind words. We’re truly happy to hear that you’ve consistently had a great experience with Sand Cloud.
Your continued support means a lot to our team, and we’re grateful that you took the time to share your feedback. If there’s ever anything we can assist you with, please don’t hesitate to reach out. We’re always here and glad to help.
Quality has went down
I’ve purchased sand cloud towels for years. We still have our original towels in rotation and they look great. However the towels I’ve ordered in the last year or so are already snagging, pilling and getting holes. It’s very frustrating.
3 February 2026
Reply from Sand Cloud
Hi,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your recent towels have not matched the quality of your earlier purchases. As a long-time customer, your perspective is especially important to us.
We’ve sent you a direct email to better understand what differences you’re experiencing and which specific products are affected. We would really appreciate the opportunity to review this further and make things right.
Kindly respond to the email we sent so we can assist you personally.
Worth every penny
They are expensive but worth every penny. Love the way they dry right away. Will definitely be ordering more soon to replace all my towels. Highly recommend to give them a try!
3 February 2026
Reply from Sand Cloud
Hi Oralia,
Thank you for sharing such wonderful feedback. We’re so happy to hear that you feel the towels are worth every penny and that you love how quickly they dry.
It means a lot to us that you’re considering replacing all your towels with Sand Cloud and recommending them to others. Your support truly motivates our team to keep delivering products that our customers enjoy and rely on.
If you ever need any assistance or have questions when placing your next order, please feel free to reach out. We’ll be more than happy to help.
Perfect to use when changing out of a…
Perfect to use when changing out of a wet swimsuit! Can't wait to use it at Disney!!
3 February 2026
Reply from Sand Cloud
Hi Diane,
Thank you so much for sharing your lovely feedback. We’re delighted to hear poncho is perfect for changing out of a wet swimsuit and that you’re excited to bring it along to Disney.
It’s wonderful to know our product will be part of your fun day there. We truly appreciate you choosing Sand Cloud and taking the time to share your experience. If you ever need any help or have questions in the future, please feel free to reach out. We’re always here to support you.
Reply from Sand Cloud
Hi Marsha,
Thank you for taking the time to share your feedback with us. We’re so glad to hear that your ordering experience was easy, the delivery arrived on time, and that you’re enjoying the great quality of our products.
Your support truly means a lot to us, and we’re grateful that you chose Sand Cloud. If you ever need any assistance or have questions in the future, please feel free to reach out. We’ll always be happy to help.
love the beach towels, home items, not so much
love the beach towels so I though id try other home products. hair towel, button fell off first time I went to us it. bath towels and washcloths will not soften up. very stiff and rough.
5 January 2026
Reply from Sand Cloud
Hi Lori,
Thank you for sharing your feedback with us. We’re very happy to hear that you love our beach towels, but we’re truly sorry to learn about the issues you experienced with the Washcloth and Bath Bundle, including the hair towel button and the stiffness of the towels and washcloths.
Our team has reached out to you via email regarding your order, so we can assist further and provide a resolution. When you have a moment, please reply to the email we sent so we can continue helping you.
We appreciate you bringing this to our attention and look forward to assisting you.
The color bleeds every time I get the…
We love the size, and the way the waffle fabric works. The color bleeds every time we get the wash cloths wet. Which means we have to wash separately or just with very dark items.
Hoping that will end over time.
2 February 2026
Reply from Sand Cloud
Hi Charlotte,
Thank you for sharing your feedback about the Micro Waffle Bath Washcloth Bundle - 6 Pack - Black. We’re glad to hear that you love the size and the waffle fabric, but we’re sorry to learn about the color bleeding when the washcloths get wet.
Our team has reached out to you via email, so we can assist further and work toward a resolution. When you have a moment, please reply to the email we sent so we can continue helping you with this.
We appreciate you bringing this to our attention and look forward to assisting you.
Reply from Sand Cloud
Hi Ryan,
Thank you for sharing your feedback regarding your Mystery Pouch X-Large & Terra XL Bath Bundle - Slate Blue.
We’re very sorry to hear that the towels did not meet your expectations in terms of thickness and shedding. That’s not the experience we aim to provide.
We’ve reached out to you directly via email. We would truly appreciate the opportunity to discuss this further and make things right.
Kindly respond to the email we’ve sent so we can continue assisting you personally.
I bought 2 cover- ups
I bought 2 cover- ups, 2 towels and 1 beach towel/bag. They are all great! They are soft and easy to pack in your favorite beach bag. Fun designs and colors.
2 February 2026
Reply from Sand Cloud
Hi Denise,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you’re enjoying the cover ups, towels, and beach towel bag. It’s great to know that you love how soft they are, how easy they are to pack, and the fun designs and colors as well.
We truly appreciate you choosing Sand Cloud for your beach essentials and taking the time to share your experience. If you ever need any assistance or have questions in the future, please feel free to reach out. We’re always here and happy to help.
Reply from Sand Cloud
Hi Michael,
Thank you for sharing your feedback with us. We’re so happy to hear that you love the product and that the fit, look, and feel are just right for you.
It’s always wonderful to know when our products make a great impression, and we truly appreciate you taking the time to let us know. If you ever need any help or have questions down the line, please feel free to reach out. We’ll always be glad to assist.
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