Sand Communications Ltd Reviews 79

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

As a new customer (we are a charitable Trust) we're impressed with the personal touch when we need support. There's always someone to help and turnaround times are excellent. It's not unusual for us t... See more

Company replied

Rated 5 out of 5 stars

I just thought I should let you know that our first few encounters with your guys, particularly Dan, have been fantastic ! Most of our team are technophobes, and scared of asking for help in c... See more

Company replied

Rated 1 out of 5 stars

They didn’t install phones properly very poor customer services takes days to reply to email and phone calls. The boss Danny promised no issues and have issues from the start and he hasn’t responded t... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Sand communications enough! Not just an amazing product but backed up by real people that care and actually respond to any questions and customer care within hours! Thank you A... See more

Company replied

Company details

  1. IT support and services
  2. Business and IT Consulting agency
  3. Telecommunications service provider

Written by the company

Our local knowledge and expertise delivers first-class corporate telecoms and IT support to organisations across Harrogate and Yorkshire, and to all areas in the British isles. We are a highly skilled and successful team of business technology specialists, with complete operational independence. With long-established and tried and trusted local roots, there’s no company better placed to optimise and service your business telecoms than Sand Communications. Once established, we work very closely with our clients, becoming very much part of the team, in order to provide a seamless, bespoke solution, that meets your requirements, ensuring your business is fully able to take advantage of the opportunities that modern business telecoms and an up to scratch IT infrastructure provides.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

79 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great expertise

Great expertise, making the process very smooth and gives a feel of assurance. Jake has been fantastic and extremely knowledgeable. Providing support and guidance from the very beginning!

4 December 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our services. Jake is indeed a valuable member of our team, and we're delighted that his expertise and support made the process smooth and reassuring for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to provide excellent service.

Rated 5 out of 5 stars

Paul was clear from the start and off

Paul was clear from the start and off, got straight the hear of what we wanted on our phone systems, after meeting with a few other suppliers prior, credible phone system providers are hard to come by, so far a great experience with the service provided.

Tech support so far has been good.

13 December 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thank you for taking the time to share your experience with us! We're delighted to hear that Paul's clarity and understanding aligned seamlessly with your phone system needs. It's reassuring to know that you've found credible phone system providers can be hard to come by, and we're thrilled to be a part of your positive experience.

We're equally pleased to hear that your interactions with our tech support have been beneficial. Providing excellent service and support is a top priority for us, and we're here to ensure your continued satisfaction. If you ever have further questions or need assistance, please feel free to reach out.

Thank you for choosing us, and we look forward to continuing to meet and exceed your expectations.

Rated 4 out of 5 stars

Good, helpful and responsive

17 November 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thank you for taking the time to share your feedback. We're thrilled to hear that you had a good experience with our services and found us helpful and responsive. Customer satisfaction is our priority, and we appreciate your positive comments.

If there's anything more we can do for you or if you have any suggestions for improvement, please feel free to reach out. We value your business and look forward to continuing to meet your expectations.

Thank you for choosing us!

Rated 5 out of 5 stars

Paul's a top man

Paul's a top man, helped us out immensely from start to finish. Great service, great product. Would highly recommend it.

From C&G Recycling

13 September 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Dear C&G Recycling,

Thank you so much for taking the time to share your positive experience with Paul and our team. We are thrilled to hear that Paul's assistance was instrumental from start to finish and that you are satisfied with both our service and product. We truly appreciate your recommendation and look forward to serving you again in the future.

Rated 5 out of 5 stars

We moved over to Sand 12 months ago

We moved over to Sand 12 months ago. The service has been friendly, efficient and affective from the start. We are very happy with the decision and anticipate a long and prosperous relationship for both businesses.

27 October 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thank you for taking the time to share your positive experience with Sand over the past 12 months. We're delighted to hear that our service has met your expectations and that you've found our team to be friendly, efficient, and effective. Building a long and prosperous relationship with your business is our goal, and we are committed to continuing to provide the high-quality service you deserve. If there's anything specific you appreciate about our service or any suggestions you may have, we'd love to hear them.

Here's to a continued successful partnership!

Rated 5 out of 5 stars

GWA are delighted to have now employed…

GWA are delighted to have now employed the services of Sand Communications, having suffered from a very unacceptable level service and attention from our previous IT supplier, we are very pleased to be recommended to Jake and his team, who have restored our faith in IT suppliers. They listened to and understood our problems, recommeded solutions and dealt with all of them in a professional manner.

Our complete migration across to them has been excellent, we look forward to working with them for many years to come and happy to recommend them too. Gary Watts MD

20 October 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thank you for choosing Sand Communications as your IT services provider, and we appreciate your positive feedback. We're delighted to hear that our team, led by Jake, could meet and exceed your expectations. Restoring your faith in IT suppliers is a goal we take seriously, and we are pleased that you found our approach professional and our solutions effective.

We're committed to maintaining the high standards that you've experienced during your migration and look forward to a long and successful partnership. If there are ever any specific needs or concerns, please don't hesitate to reach out. Thank you for the recommendation, and we are honored to have GWA as part of the Sand Communications family.

Rated 5 out of 5 stars

Changed over our phone contracts to…

Changed over our phone contracts to Sand yesterday. Excellent communication throughout, all done in the day with very little down time. Great experience having dealt with a few poor providers in my time it was a refreshing change.
Highly recommended

12 October 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thank you for entrusting Sand with your phone contracts, and we're thrilled to hear about your positive experience. We understand the importance of seamless transitions, and we're pleased that our excellent communication and swift implementation met your expectations. Minimizing downtime is a priority for us, and we're glad to have provided a refreshing change compared to your past experiences with other providers.

Your recommendation means a lot to us, and we look forward to delivering continued excellent service. If there's anything else you need or if you have further feedback, please feel free to reach out.

Thank you again for choosing Sand!

Rated 5 out of 5 stars

Very good experience

Very good experience so far with a very approachable Telecoms company. Very happy with the service supplied. Thank you

12 September 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thank you for sharing your positive experience with our telecoms services. We're delighted to hear that you've had a very good experience with us and that you find our company approachable. Providing excellent service is our priority, and we're pleased that you are happy with the service we've supplied.

If there's anything specific you appreciate about our service or if you have any further feedback, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

Thank you for choosing us, and we look forward to serving you in the future.

Rated 5 out of 5 stars

Paul and the Team were extremely…

Paul and the Team were extremely helpful. They signed us up with a new phone provider offering great customer service, within a few days. They were extremely organised and friendly, kept in constant contact. I would highly recommend sand communications to anyone looking for great communication solutions.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Multiple projects with Sand Communications

Worked with Sand Communications on numerous projects and each time they delivered above and beyond expectations.

A pleasure to work with every one of their engineers.

Definitely recommend their services - 5 stars across the board!

1 August 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thanks for the review Jamie, It's great to work with you on these projects. We look forward to future projects together.

Rated 5 out of 5 stars

I am absolutely thrilled to share my…

I am absolutely thrilled to share my outstanding experience with Paul and Jake from Sand Communications, who went above and beyond in providing top-notch IT support and flawless communication for our business, P Louise.

From the moment we engaged with Sand Communications, Paul and Jake exhibited an exceptional level of professionalism and expertise. They truly understand the importance of reliable IT infrastructure and effective communication systems in today's fast-paced business environment.

Jake, with his vast knowledge and experience, tackled our IT challenges with unmatched precision. He was prompt in identifying and resolving issues, ensuring that our systems were up and running seamlessly. Jake's attention to detail and his ability to anticipate potential problems made him an invaluable asset to our company.

Paul, on the other hand, played a pivotal role in optimizing our communication channels. His expertise in streamlining our internal and external communication systems resulted in enhanced productivity and better collaboration among our team members. Paul's clear and concise instructions helped us navigate complex platforms effortlessly, saving us time and effort.

What truly sets Paul and Jake apart is their dedication to customer satisfaction. They consistently exceeded our expectations by providing timely responses to our inquiries and addressing our concerns with utmost professionalism. Their friendly demeanour and willingness to go the extra mile made the entire process not only efficient but also enjoyable.

Sand Communications as a whole impressed us with their commitment to delivering personalized solutions tailored to our specific needs. The team's attention to detail ensured that our IT infrastructure and communication systems were customized to support our business goals effectively.

We are grateful for the exceptional service provided by Paul and Jake at Sand Communications. Their expertise, reliability, and outstanding communication skills have had a profound impact on our business operations. We wholeheartedly recommend Sand Communications to any organization in need of top-tier IT support and efficient communication solutions.

Thank you once again, Paul and Jake. You have earned our trust and gratitude, and we look forward to continuing our partnership with Sand Communications in the future.

29 June 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Wow, what an incredible review. It's amazing to work with P Louise and the team. We look forward to seeing the growth of the business and supporting you with communications and IT.

Rated 5 out of 5 stars

Seamless transition

It was a seamless transition from our previous telecoms provider and Paul Burney talked me through the process step by step. I would highly recommend Sand for any future requirements

12 June 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thanks for the review Lee, it is our pleasure to support you and your team.

Rated 5 out of 5 stars

From our initial onboarding… Excellent

From our initial onboarding consultation assessment with Paul and Jake to date we have received excellent service on both the Telecoms and IT side. A very smooth transition with very little downtime as promised.
All queries have been answered and sorted in an efficient professional way.
We thoroughly recommend Sand to anyone thinking twice.
Excellent Service, thank you!

23 May 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thank you for the amazing review, we always try to make the transition as seamless as possible. We look forward to supporting Gregory's in the future.

Rated 5 out of 5 stars

Sand Communications - highly recommended

From our initial onboarding consultaion assessemnt of our business telecoms needs with Paul to the final installation and training with Dan I cannot rate Sand Comms highly enough. The team have been so helpful and nothing has been too much trouble. The handover training was excellent and very clear.

2 May 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thanks for the review Jayne it's amazing to get feedback like this. We look forward to supporting you and the team moving forward.

Rated 5 out of 5 stars

Everything Under One Roof

Wetherby Golf Club starting a complete refurbishment of the clubhouse 3 months ago and we required assistance to improve our technology throughout the Club. Sand came to meet with me and drew up a plan to complete and address the following areas:

1. Re-cable and provide new cabinets in the office area.
2. Improved internet connection.
3. Provide Wi-Fi across all the building.
4. Move our legacy phone system into the cloud and provide new hardware.
5. Migrate our IT services and support.
6. Provide 4G technology in the greenkeepers area.

Sand delivered all the above in a timely fashion and the engineers that worked at our site were very helpful throughout the project. We now have one supplier that supports all of our technology and we feel the golf club is now future proofed with the solution provided by Sand, I would highly recommend Sand communications to any business that is needing a forward-thinking technology partner.

31 March 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thank you for your feedback. We are delighted to hear that you are pleased with the future-proofing efforts at Wetherby Golf Club and we look forward to continuing our support for the club in the future.

Rated 5 out of 5 stars

New phone system fitted

New phone system fitted . Everything going well. Engineers worked really hard to get everything perfect.
Thank you sand .

15 March 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thanks for the review Kathryn, we are over the moon that you are happy with the new solution provided by Sand. Hopefully the integration with in house CRM will make it easier for the team when taking calls. We look forward to support the business moving forward.

Rated 5 out of 5 stars

Great service from the initial meeting…

Great service from the initial meeting with Paul who gave us support and patience throughout the process right up until installation day and even through some teething problems. Paul, Jake and the engineers made what seemed a daunting task into something manageable even with some IT issues to overcome. Would definitely recommend this company for your telecommunications.

30 March 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thanks for the review Claire, We will make sure your feedback is passed onto Jake and Paul. We look forward to support you and the business moving forward.

Rated 5 out of 5 stars

From my initial meeting with Paul…

From my initial meeting with Paul through to the installation and migration everything was seamless and professional. Sand has renewed my faith in telecommunication companies after some poor experiences with other companies.
Richard Hardisty
Intro Industrial Supplies

21 March 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thanks for the review Richard, its our pleasure to be able to support you and your business for its communications and broadband connection.

Rated 5 out of 5 stars

Seamless and simple migration

Migration day went smoothly with minimal hick ups. Jake explained everything clearly and simply without jargon I wouldn't understand. He made something that I was a little nervous about seamless. Than you :)

20 January 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

We are so happy the migration went to plan and the process went smoothly. We look forward to supporting you in the future.

Rated 5 out of 5 stars

Brilliant service and communication…

Brilliant service and communication .... All went without a glitch and Mitch was helpful and informative.

5 Stars!

12 January 2023
Unprompted review
Sand Communications Ltd logo

Reply from Sand Communications Ltd

Thanks for the review Hayley, I will make sure I pass your feed back onto Mitch.

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