SANS MATIN Reviews 194

I ordered some trainers from this company. There's a fault on them but otherwise I like them. I would have returned them and reordered but they are now out of stock in my size. I have emailed customer service several times for advice on the best way forward. They could either let me know when my size will be back in stock or perhaps offer a discount because of the fault. After all, their products aren't cheap. They never reply!
I wish that I'd read the other negative reviews and not just the positive ones before ordering from this company.
This is appalling customer service!!!
On a positive note, since writing this review, I have now had a response from customer service and they have sent me a replacement pair of trainers. I do love the product. It's far superior to some makes. It's such a pity this took so long.

Really great comfort from day 1, great looking and great for walking and they give me a bit of height too!

Great service from Sans Martin and another pair of wonderful trainers - comfortable and stylish. I am very happy with my purchase!

Ordered the new Hera Low Top Traines in blue , very comfortable from the first wear excellent col goes with everything normally 5 exchanged them for a 4 easy return scan QR code on your phone no printer needed then scan at post office quick customer service exchanged and received ASAP this company is excellent trainers are so well made l would highly recommend thank you 😊

Great trainers, look fab and excellent product, well made. Excellent service and delivery was quick from ordering

Very impressed! Fast delivery, well packaged and trainers are beautiful! Very well made. Will definitely be buying another pair in a different colour.

I’m a first time customer and LOVE the shoes! Very cute and comfortable. But even more impressive is SM’s customer service - they’ve gone out of their way to ensure I’m happy with my purchases. Will definitely be a repeat buyer!

Tsholo was outstanding in her customer service role. She was thorough, answered my emails promptly, was polite and friendly and got the job done.

A Perfect Blend of Style, Comfort, and Quality

I’m genuinely impressed with these Smart Classic White Trainers. They strike that rare balance between clean, minimalist style and everyday comfort. The moment I took them out of the box, the quality was obvious—smooth, well‑finished materials, neat stitching, and a design that feels timeless. Very happy and would recommend for anyone looking to individual and stand out

First the company is so responsive. My shoes came right away in excellent packaging. I took them out of the box and literally walked all day in them. Perfect fit, so comfortable and received inquiries from people. I purchased red and am looking into the blue now. Absolutely LOVE these shoes! Great experience!

Wonderful customer service and beautiful shoes. I did have to size down as I’m a US 6.5. The chart said to get 37 but 36 fit great. Lovely cushioning and beautiful leather. So comfy!

I love the trainers, stylish and comfortable. I do not think I will buy from anywhere else.

⭐⭐⭐⭐⭐
Excellent customer service and great product quality. Sans Martin was very responsive, professional, and truly went above and beyond to help resolve an issue. Their communication was clear and timely, which made the whole experience stress-free. The product quality is also outstanding — well made and exactly as described. I truly appreciate the level of care and support they provide and would definitely recommend Sans Martin to othe

I have four pairs of San Martins. They are of exceptional quality and lovely designs. I have plantar faciitis, so comfort is everything, so I choose the wedge trainers for this reason. I can walk miles in them and I always get compliments. Do buy the protector kit so you can keep them looking great for longer

Exceptional customer service and integrity
I want to commend Sans Matin for how professionally and empathetically they handled an issue we experienced with a pair of shoes purchased for my wife. Unfortunately, a manufacturing defect caused a heel failure that resulted in an injury and discomfort while travelling — obviously not the experience anyone wants.
From the moment I contacted customer service, the response was prompt, transparent, and genuinely caring. Tsholo from the Customer Relations team provided a clear explanation, took full responsibility, and offered a thoughtful solution rather than hiding behind policy. We were given the option of a full refund, but Sans Matin instead proposed sending a brand-new pair made by their new Portuguese manufacturers, along with a £50 gift voucher as a goodwill gesture.
The communication throughout was excellent, the apology felt sincere, and the company clearly stands behind both its products and its customers. It’s refreshing to deal with a brand that values long-term trust over short-term transactions.
Mistakes can happen with any product, but how a company responds is what really matters — and Sans Matin handled this exceptionally well. We’re very happy with the outcome and wouldn’t hesitate to recommend them based on their customer service alone.

5 stars! SANS MATIN did an excellent job empowering their team to make the right call very quickly, when a discount wasn't applied, likely due to my error. I very much appreciate it.

The sneakers are stylish, beautifully made, and of excellent quality. I receive compliments all the time ~ with many asking “who makes those?” I wore them ALL day long at a convention and they felt terrific. Highly recommend.

The shoes are fantastic! Great looking, great quality and they do feel like you’re walking on clouds! Also, very true to size. Highly recommend! I sent an email to inquire about their arrival date and forgotten they were on back order. Tsholo, from customer service responded promptly in a very kind email. Great small business with a great product!

Want to complete a return and exchange. They send a label to print rather than a QR code so you have to have a printer. Then normal post office won’t take return as when they scan the label it is not for home shopping returns! Contacted Sans Matin- AI email responses and still waiting to make my return a week later as problem not solved. No communication and no telephone contact details. Poor experience.