Ashley was amazing. Patient, attentive, knowledgeable and accommodating. She answered all my questions, explained everything in great detail, called when she said she would, checked in after quotin... See more
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Very helpful staff, made everything clear and easy to understand. Also made sure I was getting the best deal comparing other options.
Kira was so friendly and helpful as was every other team member we spoke to. We called in a panic after having our holiday with Tui cancelled last minute and kira did her best to find us an alternativ... See more
Company replied
Spoke with a lovely staff member called Mona Samandi on a Sunday around lunchtime and by close of play, we had booked up to go to Santa’s Lapland for 2 nights in December. Very efficient worker who se... See more
Company replied
Company details
- #113 of 202 best companies in Travel agent
Written by the company
Helping families across the UK make magical memories in Lapland 🎅 We offer a huge selection of Day Trips, Short Breaks and Arctic Adventures from various UK airports to magical Lapland. All of our Lapland holidays offered are ABTA and ATOL protected giving you the peace of mind that your money is always safe.
Contact info
United Kingdom
- santaclaustrips.co.uk
4.8
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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We have just booked our Lapland holiday…
We have just booked our Lapland holiday via Luna. When I first started looking at Lapland holidays for my family I was absolutely overwhelmed and didn’t really know what I was looking for. Luna advised us in an honest and helpful way and wasn’t just pushing us to go with the most expensive option. I can’t wait to go. Thank you Luna xx
17 January 2024
Unprompted review
Reply from SantaClausTrips
Dear Mrs Thompson
Thank you very much for your 5 star review of Santa Claus Trips service, I am delighted Luna was able to help you find your family the perfect Lapland break and wish you all a fabulous adventure in Saariselkä when the time arrives.
Kind Regards
Paula Hume
Lapland Sales
It was simple and easy.
13 January 2024
Reply from SantaClausTrips
Dear Mr Letford
Thank you for this 5 star review for Santa Claus Trips. It's good to hear you found the process of finding and booking your day trip to Lapland simple and easy. We always aim to make this part of procedure straightforward, so all you need to do is look forward to the adventure and have a wonderful day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Holly was extremely helpful and replied…
Holly was extremely helpful and replied promptly with all my queries .. very professional
8 January 2024
Reply from SantaClausTrips
Dear Ms Ludford
Thank you very much for the 5 star review and also your kind words for Holly. I will make sure she sees your comments. Have a wonderful adventure in Suomu when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Thank you! Holly and staff have been most helpful…
Holly and staff have been most helpful and friendly
11 January 2024
Reply from SantaClausTrips
Dear Carol
Thank you very much for your 5 star review. It is great to hear you found Holly and the rest of our team helpful and friendly. Have a wonderful break in Kilpisjarvi.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Generally very helpful and quick to…
Generally very helpful and quick to respond
Only issue was spelling our names incorrectly which could have caused issues as would not have match passports.
Sorted out after a couple of emails.
12 January 2024
Reply from SantaClausTrips
Dear Victoria
Thank you for your review. I am delighted to hear you found us helpful and quick to respond and I trust you were happy with our response time in righting the spelling issues.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Holly was really helpful and nothing…
Holly was really helpful and nothing was too much trouble for her. She answered all my queries thoroughly and was happy to change things around to make it perfect for us.
8 January 2024
Reply from SantaClausTrips
Dear Mrs Dow
Thank you very much for this 5 star review of Santa Claus Trips service. It's great to hear you found Holly very helpful during your search for a Lapland break for your family, and that she was able to assist in securing your perfect break. I will be sure to pass on your kind comments to her. Have a magical adventure in Saariselkä when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Excellent & informative customer service
Louise was extremely helpful and knowledgeable about the different trips. I found the response time to queries was excellent when initially enquiring via email. And over the telephone Louise was very professional yet still with a lovely balance of being friendly. Louise answered all my questions in a way that left me feeling this was the right trip to book. I am so looking forward to seeing the grandchildren's faces when they eventually learn who they are going searching for.... 🎅 Thank You Louise
13 January 2024
Unprompted review
Reply from SantaClausTrips
Dear Mrs Mawer
Thank you very much for these kind words for Louise and also your 5 star review. I am glad you found Louise helpful, knowledgeable and easy to contact and I will be sure to pass this on to her.
Enjoy your stay in stunning Saariselkä this next festive season.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Great efficient travel company
Just booked a holiday for Lapland next December through this company. Their rep was very patient and helpful with his advice till we made our decision on which option to choose. Andrew always rang when he said he would and gave us a very competitive decis and Jane told me all about the resort and the trip we would experience. Definitely recommend the company to book through.
9 January 2024
Unprompted review
Reply from SantaClausTrips
Dear Mrs Hughes
Thank you very much for your 5 star review. I am delighted you were happy with the deals and information that Andrew and Jane shared with you during your search for the perfect family break to Lapland. Have a wonderful adventure in Saariselkä this next festive season.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Easy booking
Booking the holiday was very easy. Cara was friendly and very helpful making it easy to chose which holiday we booked. The service was efficient and friendly.
4 January 2024
Unprompted review
Reply from SantaClausTrips
Dear Mr Watkins
Thank you very much for your 5 star review for Santa Claus Trips service. I am delighted to hear the process of booking your trip was an easy one and you found your Lapland Specialist, Cara, friendly and very helpful. Enjoy your festive break in stunning Kilpisjärvi.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Today I spoke to Holly Paton
Today I spoke to Holly Paton, she guided me through the whole process of booking a Lapland experience day. She was incredibly helpful and informative and gave me the confidence to book without hesitation. It was very helpful that the booking service was open on a Sunday!
7 January 2024
Unprompted review
Reply from SantaClausTrips
Dear Ms Longworth
Thank you very much for you 5 star review for Santa Claus Trips. It's good to hear you found Holly helpful and informative and I will be sure to share your comments with her.
Have a wonderful time in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Pleasant and helpful
When I called with an enquiry to book Louise was really helpful. She gave me all the information I needed and was very pleasant to talk to. I made my booking with no issues and immediately received email follow ups with all the confirmation info.
21 December 2023
Unprompted review
Reply from SantaClausTrips
Dear Mrs Benham
Thank you very much for you 5 star review for Santa Claus Trips. It's good to hear you found Louise pleasant and helpful and she was able to assist in your search for the perfect break for your family
Have a wonderful time in Levi this next festive season.
Kind Regards
Paula Hume
Lapland Sales Coordinator
3 nite 4 day northern light experience
Louise was very professional , very informative . Throughly went through all the experiences included in my package, can’t wait now for my trip of a life time with my daughter
27 December 2023
Unprompted review
Reply from SantaClausTrips
Dear Ms McAteer
Thank you very much for your 5 star review. I am delighted to hear you found Louise professional, informative and thorough during the process and I wish you and your daughter a wonderful time in beautiful Karesuando.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Informative, easy and quick
The booking system was so easy to use and filter. I spoke to Louise Wilson who was knowledgeable and answered all my questions about the trip and hotel etc. The whole thing was easy and responses were fast, even though I booked at the busiest time of year! Highly recommend.
31 December 2023
Unprompted review
Reply from SantaClausTrips
Good Afternoon Mrs Trench
Thank you for your 5 star review. I am delighted to hear you found the booking process easy and your were happy with the assistance and knowledge of my colleague, Louise. Thank you also for the recommendation, we appreciate this. Enjoy Saariselkä when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
So far so good
no hard feelings but I almost never give a 5 star so 4 it is on this occasion. We have only been through the booking process but I can honestly say that we were pleasantly surprised at how easy it was and how informative and customer focused Luna has been. She informed us that depending on my mobility issues it might not be the best idea to visit Lapland due to the terrain and was very straight forward and honest about what to expect. We are still going and exploring options but I honestly cannot fault our experience with Santa Claus trips in any way so far and at the moment I would recommend anybody interested in visiting Lapland to give them a call.... and ask for Luna.
3 December 2023
Unprompted review
Reply from SantaClausTrips
Dear Andy
Thank you for your review of our service, we are happy to accept the 4 stars along with your kind words and I will be sure to pass on your comments to Luna.
Have a wonderful time in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
trip to lapland
Recently booked our trip to lapland for 2024. Couldn't have been easier with plenty of options. Friendly staff with great communication. Lauren and Amanda were very helpful.
5 December 2023
Unprompted review
Reply from SantaClausTrips
Hi Chris
Thank you for your 5 star review of Santa Claus Trips service. I am delighted to hear you were given plenty of options to chose from and that Lauren and Amanda looked after you throughout.
Enjoy Lapland when the time comes around.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Great Customer Service
Andrew was brilliant in talking through the range of options and then booking our holiday to Lapland. I can’t fault his customer service.
7 December 2023
Unprompted review
Reply from SantaClausTrips
Dear Mr MacLeod
Thank you for this 5 star review for great customer service. It's good to hear you were happy with Andrew's assistance in your search for the perfect Lapland trip. Enjoy Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Terrific support when booking.
I had great support from Jane as I looked to book the 'perfect' trip for the family next year. Not being sure on where to go, Jane provided really helpful insights into the best venue, hotels and activities based on the family of varied ages we have with us. She was very patient amending quotes as I 'to and fro'ed' with different options. Let's hope the trip is as good as the booking service!
11 December 2023
Unprompted review
Reply from SantaClausTrips
Dear Mr Blake
Thank you very much for your kind comments regarding Jane's assistance and knowledge, and also your 5 star review of Santa Claus Trips service. I am delighted you were able to find the trip you wanted and wish you a magical break in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Booking a Santa trip
I called to inquire about a day trip to Lapland and spoke to Janice who couldn’t have been more helpful. After listening to her experience regarding the trip we wanted to do and then speaking to my family I called back and booked the trip. Was so easy to do and all confirmed within minutes of booking.
Thank you for your help Janice.
We’re all looking forward to our Santa experience in 2024!
14 December 2023
Unprompted review
Reply from SantaClausTrips
Hi Sarah
Thank you for your 5 star review of Santa Claus Trips service. I am glad to hear Janice's personal experience of Lapland provided a helpful insight into the trips you were looking into and that you were able to secure your places on your preferred option. I will be sure to pass on your kind comments to Janice.
Enjoy your day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
our first trip to find Santa
When booking our trip i spoke to Carla through email and she was absolutely wonderful, so helpful and nothing was too much trouble, We have boked our trip for DEC 2024 and Carla has dealt with everything explaining in great detail everything we need to take with us , the itinary and the activities we will be experiencing once we arrive in Lapland. We recomend using this company to anyone interested in going .
15 December 2023
Unprompted review
Reply from SantaClausTrips
Dear Michele
Thank you for your 5 star review and recommendation. It's good to hear that Cara was able to assist you through the process from enquiry through to booking, supplying you with the information you needed to come to a decision about your perfect trip.
Have a wonderful time in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
When thinking of booking Jodie was so…
When thinking of booking Jodie was so knowledgeable on what was best suited to me. She went through the full trip and we are so excited to go.
10 December 2023
Unprompted review
Reply from SantaClausTrips
Dear Mrs Hunter
Thank you very much for this 5 star review for Santa Claus Trips. I am delighted to hear Jodie was able to assist you in finding your perfect Lapland trip. Enjoy a magical day in Enontekio when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
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