Ashley was amazing. Patient, attentive, knowledgeable and accommodating. She answered all my questions, explained everything in great detail, called when she said she would, checked in after quotin... See more
Company replied
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Very helpful staff, made everything clear and easy to understand. Also made sure I was getting the best deal comparing other options.
Kira was so friendly and helpful as was every other team member we spoke to. We called in a panic after having our holiday with Tui cancelled last minute and kira did her best to find us an alternativ... See more
Company replied
Spoke with a lovely staff member called Mona Samandi on a Sunday around lunchtime and by close of play, we had booked up to go to Santa’s Lapland for 2 nights in December. Very efficient worker who se... See more
Company replied
Company details
- #113 of 198 best companies in Travel agent
Written by the company
Helping families across the UK make magical memories in Lapland 🎅 We offer a huge selection of Day Trips, Short Breaks and Arctic Adventures from various UK airports to magical Lapland. All of our Lapland holidays offered are ABTA and ATOL protected giving you the peace of mind that your money is always safe.
Contact info
United Kingdom
- santaclaustrips.co.uk
4.8
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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5 star service
5 star service for our very knowledgeable Lapland Expert, Genie. She was able to narrow down the trips we were looking and and recommend the perfect trip for us based on her own experience.
1 December 2022
Unprompted review
I liked the experience of going to…
I liked the experience of going to Lapland! The reps were friendly! I have to say I was really disappointed with the accommodation very old fashioned- we had spent a lot of money for the accomodation and I have stayed in better Travellodges! Another thing we found disappointing was the Jet2 staff were rude and not especially nice. Our daughter also lost her bag on the flight out. The staff didn’t try and get it back to us. Very sad as it was obvious a young child’s bag.
22 December 2022
Unprompted review
Great company easy to get in touch…
Great company easy to get in touch with, very helpful staff. I’d highly recommend.
18 December 2021
Unprompted review
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