Banco Santander Totta Reviews 

I am trying for months to reach someone. I called them, they couldn't helped me, I sent them emails and several reminders, no one replies. Today I called them again, asking to speak with someone in English, they redirect me to someone else, I was put on hold, then during the call I was redirected again somewhere else where the lady was screaming at me that she doesn't speak English and she cannot attend me. She took my number and she said someone else will call me during the day. No one called. Not mentioning the high maintenance fee. Worst mistake to become a Santander client.

In February 2023 i was overcharged to do a international transfer due to,ignoring my request for cost and options to do so.i emailed the bank they promised to contact me and I'm still wating.

The worst service ever!
They blocked my card with no reason, without being informed, the 24/7 service is never responding. Opened the account in Setubal, living now in Albufeira, they told me I should go in Setubal to solve the problem. What the heck? It is one bank, you should solve the problem from the moon. I have two kids and I can’t buy them food because of the Santander “service”. Thank you, Santander!

This is quite possibly the worst bank. They have terrible customer service, they never listen to the clients and they never answer the phone. Truly disgusting in every possible way.

TAKE CARE !
Bad service,unfriendly.
Near criminal act.
This is portuguese rubbish...
NEVERMORE-
ZERO STARS.
Go home

Be on the phone for 30 min

So, they have an emergency number in the app for when you lost your card. You call it, and it's general support, where you need to pass all stages and choose a huge amount of details before you get assistance. Then you need to wait for a long 20/30 min until the agent be on the phone

Garbage plain and simple. The lack of knowledge and capabilities. Wow. Looking to change

- Can't pay online
- Medieval, backward security features
- Contactless not working
- Constantly spamming to sell you sh**

Progressive bank, totally happy it’s the first place I went to open my bank account in Portugal. Well taken care off and a various discounts received for different services.

Portuguese banks they all bad, but Santander Totta is probably the worst I have experience,
every year they change the rules on fees and increase the charges more than double, they are the worst I have seen in my life time and I am 55 years old,
I am a considered customer of that bank, from a breach of canico Madeira, called to make a complain and the member of staff I spoke to he was so arrogant that made me feel like I was nothing, then He said that was rules from the bank of Portugal that they have to follow, a good few years ago I used to tell everyone that I was Portuguese with pleasure, but now I am ashamed of being one, I have spent all my life sending money over there, but from now on I am selling everything I can and get out from that corrupt Country.

The 123 account is an absolute CON. It is 1. Account, 2. Credit card and 3. Insurance. Actually, it's all about number 3, getting you to sign up to insurance. Weeks waiting for a debit card that never arrived. Decided I can have a credit card in six months, but didn't tell me that until I asked. Never did get the debit card BUT they did charge for the insurance and set that up immediately. I cancelled the insurance and closed the account. What a waste of time and I have discovered hundreds of other expats who have found exactly the same treatment. Went to another bank in Portugal and got Debit card & credit card in a week. No mention of insurance! Avoid Santander and their 123 account, they simply can't count!