Banco BPI Reviews 101

Nobody bothers to phone back after saying they will. My profile has been blocked. I have phoned many times! I don't know what else to do!!! I have spent over 500 Euros on calls. I am phoning from South Africa.

The last comment is the best truth in the world. They took my money and blamed social security. The account manager blocked my money and left 50 for social security to take. She took everything and wouldn't leave 50. She blocked my account I’m here in the UK when I needed money, and she left me completely without money. Today I sent an email to the Ministry of Justice, to the Attorney General's Office, with all the attachments. She blames social security. I called the BPI bank call centre and they told me that it was her who had to resolve it, not social security, and she never answered the phone or replied to any of my messages.

In Portugal, this has to be one of the most incompetent banks ever. Absolute garbage service.

I am writing to complain about Branco BPI. Unfortunately my pension funds of the last company were deposited with Banco BPI in Portugal. I retired recently and asked them about the payment of my monies. They asked me for some documents which I provided to them immediately. They then kept replying to me for 6 months saying they were working on the topic and would get back to me. After 6 months they then asked for the documents, which I had already sent them 6 months earlier, to be verified and apostilled by the government where I live and then translated to Portuguese, by a translator certified by the Portuguese embassy. I have done all this as requested and am awaiting their response and payment of my money.

They are cheating customers by causing bureaucratic delays to avoid paying out customers own money.

One of the worst bank companies ever . I’m in a different country I needed to withdraw more money because of a personal issue and I didn’t had my secret codes and etc. they couldn’t allow me to withdraw it because of stupid rule they make. They left me with no choice and no money to figure it out . I’m usually understanding person but this is unacceptable how can do that to people !

I’ve had a technical issue with my online banking which means I’m unable to send money to my current account, nor make payments to utility companies. I’ve been trying to resolve this for 2 days, have spent hours on hold, had no response to ‘on line’ chat, no return of calls as promised, little help from the account manager.
On the rare occasion I’ve spoken to anyone they can see there is an issue but nothing is being done.
Bank elsewhere as the ‘service’ is shocking to none existent!.
You can’t call the branch and advertised numbers don’t work, other direct numbers I’ve been given are no more use….it doesn’t get much worse than this!!

Careful people with that bank Portugal:
On my credit card account is missing a refund from a transportation company and I wrote several times via chat to the BPI customer service. The BPI Gestor Intouch wrote to me that there were "two transfers" and "on one of these the refund happened" and that's why that refund is not visible to me in my account (not visible ?). She is lying because I can prove with the document from that transportation company, that there was only 1 purchase and after I had cancelled the ticket, 1 refund had happened. After I had proved that to that Gestor Intouch, she wrote to me that I shall call that transportation company and ask, if that mistake might have happened on their side! Here the Gestor proved HERSELF that she was lying with her previous weird explanation!
Since she didn't help at all I sat a deadline for July 23, 2025 to solve the problem meaning investigate where my refund is stuck, she just wrote as response:
"BPI Good afternoon, thank you. Always at your disposal. "
and has done nothing!
So I set up a complaint on their "Livro de reclamações" which is the complaint book and even on that BPI did not responde at all!

I have been trying for some time to obtain a copy of the contract for my mortgage with your institution, without success. Each time, I am told to go to the Conservatória do Registo Predial to retrieve the document. I have already explained that I am currently not in the country, and as a client, I should reasonably expect such an essential document to be accessible directly through my account or upon request from the bank.

After raising this point, I have received no further response from your side. This is extremely disappointing and adds to my growing concerns with your services. Beyond this issue, I constantly experience problems with your mobile app, and overall communication and user experience are far below expectations.

While I remain grateful for having obtained a credit when I needed it, the lack of support, responsiveness, and transparency is unacceptable. I kindly request that you provide me with a copy of my mortgage contract without delay, and I ask that you escalate this matter if necessary.

If I do not receive a proper resolution, I will have to consider raising a formal complaint with Banco de Portugal.

I am a Premier account client and have been trying to complete a transaction for almost 2 months. Calls, my account manager, and online forms all fail. Booking an appointment at Centro Premier Leiria is impossible.

The lack of urgency and support is unacceptable for Premier clients. BPI needs to address these delays immediately.

Worst experience

Very Poor service

Avoid at all costs. Indifferent, almost hostile service even for Portuguese speaking clients. Frozen accounts for foreign clients for no reason with no resolution for months. Terrible choice.

Support is a real joke.

I've asked to call me back because of the never ending waiting. 3 days later, they are calling back multiple times but by only allowing one ring so I can't answer on time.

I've decided to call and do the waiting. They cut the call in the middle of the conversation.

From awful Novo Banco to this. I regret being a customer there, get me out of here!

On a plus side I like the name digital marketing even though other organisations would call it customer service. I spent two hours talking to three members of staff trying to do a bank transfer . One member of staff terminated the call when they found out we were English, one member of staff told us to hang on for a couple of minutes whilst they call up our records, twenty minutes later when no one answered we decided to end the call. Different staff gave us different instructions which didn't work, the last person we spoke to was the exception and very helpful and knowledgeable. Whoever is overall responsible for this organisation needs to be promoted so that someone more capable can sort out this mess

I had a business account with Banco BPI for over three years.

The account maintenance fees are in line with other Portuguese banks, and the offer is ordinary.

When originally setting up the account, it was very difficult to enable the debit and credit cards for online payment, as they require different two-factor authentication apps. The business credit card notably requires the personal banking app, not the business app. No instructions were provided for how to do all this.

Security is not up to a current level, as the online banking password is limited to 8 characters, and without two-factor authentication for login. There is two-factor authentication for each transaction, but they still use SMS for this, which is not completely secure.

Handling account statements is complicated by the fact that informational messages from payers are not printed in the statements. Instead, you have to download them one by one from another place.

I had notified them over three years ago that the initial, temporary company name had been changed to its permanent name. This was reflected in the account statements. But when sending a new credit card a month ago, they had printed the old company name. I complained about it, but they declined to do anything about it.

They notably replied: 'The current company name is too long to be printed on your card. Therefore, if you would like a replacement, please provide an alternative name to be printed on the card.'

So does that mean that they concluded that since the new name is too long, then let's just use the old name? Nobody could figure out simply to truncate the name to the available space?

As I have been waiting for nearly a month for them to sort out this trivial matter, I no longer trust them to handle a serious incident in a professional manner, so I am closing the account. From now on, I will only be using a fintech account, which provides better service, no maintenance fees and better functionality. And they pay interest on the balances.

I am not sure how a bank can operate this way in a European country. I am non Portuguese resident, they know that and did stress it out again before I sell a fund and yet ignor that point and withhold capital tax and asked me to claim me from Portuguese tax. The banker ignored my questions and kept offer me to buy some wine as seemingly they facilitate buying wine..I think anyone should avoid this bank. It is scary how incompetent they are knowing that it is in EUROPE..

I opened the account before 1month almost but still not yet receive debit card and staff will not willing to serve as well.

Called in at the bank in Tomar, went out of their way to help... fantastic service.
Cheers

costumer service is useless (phone line). Anything that is not in their phone check list the go to answer you need to go to the bank to solve the issue. i am abroad with no access to my money and they just dont care.

The transfer feature on their website has not worked since an update. When I called customer service, they told me to use their app, which I found very unprofessional. It has now been six months since I’ve been unable to make transfers from their website. I visited the bank for assistance, but they informed me that there was nothing they could do because the problem was "on my computer." I was baffled by their lack of professionalism. Additionally, the agent’s attitude was quite contemptuous. I strongly advise against using this bank if you want to avoid unnecessary trouble.

Be warned: this company does not care about its customers!