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Santé Group Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professional approach, and efficiency, making the entire process simple and stress-free. Many people highlight the excellent customer service, noting the team's responsiveness and clear advice, which often leads to securing great prices and excellent value for money. Reviewers frequently commend individual advisors for their dedication, going above and beyond to provide tailored solutions and support, fostering long-standing trust and loyalty.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as exceptional, professional,... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Price

Reviewers consistently express satisfaction with the pricing, highlighting that they received competitive... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently finding good value. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nikki from Nugent Santa, who has been dealing with our family healthcare for many years now, she always gives good advice and tries to keep increases as low as possible. Even though she had a few day... See more

Company replied

Rated 5 out of 5 stars

Trish Burke was so helpful , made the process super easy and gave us all the best options to choose from for our private healthcare. Better still we gor a great price and great coverage. Highly... See more

Company replied

Rated 5 out of 5 stars

I reached out to Luke regarding sourcing private health cover for a client, and he made the entire process from start to finish so simple and hassle-free! This turned out to be less straightforw... See more

Company replied

Rated 5 out of 5 stars

Rob Rigby is an absolute gem, and as always goes over and above to provide an excellent service year on year! He is knowledgeable, friendly and really cares about the needs of your company and finding... See more

Company replied


Company details

  1. #10 of 27 best companies in Health insurance agency
  2. #11 of 39 best companies in Business insurance company
  3. #14 of 21 best companies in Income Protection Insurance Company
  4. #33 of 231 best companies in Insurance agency
  5. #55 of 178 best companies in Insurance broker
  6. #31 of 53 best companies in Life Insurance Agency

About Santé Group

Written by the company

At Santé Group, we provide expert advice and tailored solutions in Health Insurance, Life Insurance, and Employee Benefits. Through our specialist intermediaries, Nugent Santé and Santé Life, we help individuals and businesses navigate the complexities of Health and Protection insurance with confidence. We’re committed to promoting health, supporting employee wellbeing and ensuring our clients have the right cover in place when they need it most. Our Employer Wellness programmes and benefits solutions are designed to engage employees and create healthier, more productive workplaces. With a straightforward and personal approach, we make insurance simple, giving you peace of mind for the future.

Contact info

Promotion box for Santé Group

Santé Group - Life that bit easier.

For a comprehensive suite of Employee Benefits & Wellness Solutions.

4.9

Excellent

TrustScore 5 out of 5

489 reviews

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4.9

All reviews

(489)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent responsive service

Excellent responsive service. Communication is clear and timely.
Highly recommended.

2 October 2023
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Reply from Santé Group

We are pleased that you found our services helpful and we look forward to working with you again. Thanks for your lovely review.

Rated 5 out of 5 stars

I was recently contacted by Nugent…

I was recently contacted by Nugent Santé regarding our business health insurance. Rob and Dan have been incredibly helpful, professional and knowledgeable and managed to secure a better deal for me with my existing health insurance provider. I would highly recommend Nugent Santé.

5 October 2023
Unprompted review
Santé Group logo

Reply from Santé Group

Thank you for your lovely review. It was a pleasure working with you and we look forward to supporting you again.

Rated 5 out of 5 stars

People Ops Lead

The support and service I received from David and Dylan at Nugent Santé has been excellent (and continues to be excellent).

They've been fantastic in providing full market reviews, recommendations and subsequently helping to port out employees over to new schemes.

Would recommend in a heartbeat

12 September 2023
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Reply from Santé Group

Thank you so much for your lovely review! We are really pleased that David and Dylan's support has helped you. We look forward to working with you.

Rated 5 out of 5 stars

Nugent Sante has such a great team of…

Nugent Sante has such a great team of people. Always so quick to respond and to solve an issue. Very helpful and professional. Couldn't recommend them enough!!

14 September 2023
Unprompted review
Santé Group logo

Reply from Santé Group

Thank you for your kind words. It is a pleasure working with you!

Rated 5 out of 5 stars

Highly Professional and Trusted Partner

I would like to thank Barbara and Andrea from Nugent Sante for their highly professional and truly outstanding support during our transition towards new provider of medical insurance. Our company was locked in an old contract and suffered of truly bad customer experience. Thanks to their genuine commitment, paired with highly professional and practical advice during the entire process, we were able not only to walk away, but also secure a new provider with significantly extended and tailored benefits within the same budget, thus making a massive difference to our employees in UK. It is an amazing partnership and I cannot thank you enough.

12 September 2023
Unprompted review
Santé Group logo

Reply from Santé Group

Thank you so much for taking the time out to write us a lovely review. We are so pleased that Barbara and Andrea were able to help you. We look forward to supporting you going forward.

Rated 5 out of 5 stars

Company Health Insurance

Nugent Sante brokered an improved deal on our company health insurance scheme. Staff were efficient, well-informed and courteous, undertaking a good deal of research and negotiations on our behalf.

27 August 2023
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Reply from Santé Group

Thank you for taking the time out to write us a lovely review. We are so glad that we could help you! We look forward to supporting you.

Rated 5 out of 5 stars

Great experience.

Great experience.

Really helpful and willing to look at various options to get the right product at the right price.

Thanks

27 August 2023
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Reply from Santé Group

Thank you for your lovely review. It was a pleasure working with you and we look forward to supporting you again.

Rated 5 out of 5 stars

Very impressed with the service we…

Very impressed with the service we received. I dealt with Dan Burns and Rob Rigby based in Preston who were both extremely helpful and professional. They managed to negotiate a deal with our existing provider for a significantly lower premium and also advised on what we did and didn’t need in respect of cover.
There was also no ‘hard sell’. I would recommend.

9 August 2023
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Reply from Santé Group

We are so pleased that you found working with Dan and Rob so helpful. It was a pleasure working with you! Thank you for your kind words.

Rated 5 out of 5 stars

Great service !

28 August 2023
Santé Group logo

Reply from Santé Group

Thank you for your review. It was a pleasure working with you and we look forward to supporting you again.

Rated 5 out of 5 stars

Great, professional service

I recently had the privilege of working with Barbara from Nugent and I can't express enough how grateful I am for the exceptional service I received.

From the very beginning, Barbara demonstrated a level of professionalism and dedication. Barbara not only listened attentively to my needs and concerns, but also took the time to explain complex insurance matters in a way that was easy for me to understand. This practical approach helped me make well-informed decisions that aligned with my requirements.

What truly impressed me was the commitment to going the extra mile. Barbara was always available to answer my questions, whether through emails or phone calls, which made me feel like a valued client.

Nugent exhibited a remarkable ability to break down problems into practical, actionable solutions. Their common-sense approach was refreshing and instilled confidence in me that I was making the right choices for my insurance needs. It's clear that they genuinely care about their clients' well-being.

One of the standout qualities of Nugent is their dedication to being thorough. They meticulously reviewed my insurance requirements, leaving no stone unturned. This attention to detail reassured me that I was getting a tailored solution that met my specific needs.

31 July 2023
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Reply from Santé Group

Thank you for taking the time out to write us a lovely review. It was a pleasure working with you and we are so pleased that you found working with Barbara so helpful! We look forward to supporting you.

Rated 5 out of 5 stars

Health insurance renewal

Friednly, Professional, efficient, confident they obtained best value

17 August 2023
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Reply from Santé Group

Thank you for your lovely review! It is a pleasure working with you.

Rated 5 out of 5 stars

Healthcare

Professional service, easy to deal with and quick resolution.

31 July 2023
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Reply from Santé Group

We are pleased that you found our services helpful and we look forward to working with you again. Thank you for your lovely review!

Rated 5 out of 5 stars

Recommend

Recommend, they were great, took out medical insurance for my company. They had better price than what I had found.
The adviser I spoke to Luke was very knowledgeable and helpful.
I will definitely recommend them and one can get in touch with them at any stage during the policy and they are very responsive too.

6 August 2023
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Reply from Santé Group

Thank you for taking the time out to write us a lovely review! It was a pleasure working with you and we look forward to supporting you again.

Rated 5 out of 5 stars

The staff at Nugent Sante were…

The staff at Nugent Sante were efficient and easy to work with when renewing health insurance and secured a competitive price.

31 July 2023
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Reply from Santé Group

It was a pleasure working with you and we look forward to supporting you again. Thank you for your kind words.

Rated 5 out of 5 stars

Great Service

We've recently moved from a different broker due to poor customer service, Nugent Sante have been amazing since day 1, our renewal went from a 20% increase down to 4%, the advice received to date has been good and I'm now looking forward to the start of a great working relationship and working with them going forward.

6 August 2023
Santé Group logo

Reply from Santé Group

We are so pleased that you found our services helpful and we really look forward to working with going forward. Thank you for your lovely review!

Rated 5 out of 5 stars

Exceptional Health Insurance Advisor

I had the pleasure of working with Nugent Santé's exceptional service for our company's medical health insurance needs, and I cannot praise Luke Nugent enough for his impressive dedication and top-notch assistance. Over the years, Luke has consistently provided us with a high level of service that sets him apart in the industry. During our recent health insurance renewal, when we faced a significant cost increase from our existing provider, Luke swiftly and diligently searched for the best alternatives, ensuring we received the most cost-effective and comprehensive coverage available. Throughout the entire process, he guided us with expertise and professionalism, making sure everything went smoothly. His commitment to our company's well-being was remarkable, and I highly recommend their services to anyone seeking expert health insurance advice. Luke, thank you for your outstanding support; it has been a privilege working with you!

30 June 2023
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a lovely review. It is wonderful to hear that your experience with Luke has been so great!

Rated 5 out of 5 stars

Amazing Service

Always helpful and quick to respond. Amazing service

16 July 2023
Santé Group logo

Reply from Santé Group

Thank you for your lovely review. It is a pleasure to support you!

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