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Santé Group Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the staff's knowledge, responsiveness, and helpfulness. Many people appreciate the clear advice and guidance, which makes the process of choosing health insurance straightforward and hassle-free. Consumers frequently highlight the excellent value for money, with advisors consistently finding competitive prices and the best deals. Reviewers also commend the personalized approach and dedication, noting that the team goes above and beyond to meet individual and company needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, helpfulness, and... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are very helpful,... See more

Price

Consumers find price to be positive, with many reviewers highlighting that they received competitive quotes... See more

Value for money

Customers consistently report positive experiences regarding value for money, often highlighting that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nikki from Nugent Santa, who has been dealing with our family healthcare for many years now, she always gives good advice and tries to keep increases as low as possible. Even though she had a few day... See more

Company replied

Rated 5 out of 5 stars

Excellent service throughout our private medical insurance review. Everyone I dealt with in the Sante Group was knowledgeable, responsive, and provided clear advice that helped us make an informed dec... See more

Company replied

Rated 5 out of 5 stars

Trish Burke was so helpful , made the process super easy and gave us all the best options to choose from for our private healthcare. Better still we gor a great price and great coverage. Highly... See more

Company replied

Rated 5 out of 5 stars

I was referred to the Sante Group approximately 12 months ago in connection with Private Health Insurance. I have dealt with Nikki Thomson whom I have found to be extremely helpful and has responded t... See more

Company replied


Company details

  1. #10 of 25 best companies in Health insurance agency
  2. #11 of 38 best companies in Business insurance company
  3. #14 of 20 best companies in Income Protection Insurance Company
  4. #33 of 228 best companies in Insurance agency
  5. #54 of 174 best companies in Insurance broker
  6. #31 of 51 best companies in Life Insurance Agency

About Santé Group

Written by the company

At Santé Group, we provide expert advice and tailored solutions in Health Insurance, Life Insurance, and Employee Benefits. Through our specialist intermediaries, Nugent Santé and Santé Life, we help individuals and businesses navigate the complexities of Health and Protection insurance with confidence. We’re committed to promoting health, supporting employee wellbeing and ensuring our clients have the right cover in place when they need it most. Our Employer Wellness programmes and benefits solutions are designed to engage employees and create healthier, more productive workplaces. With a straightforward and personal approach, we make insurance simple, giving you peace of mind for the future.

Contact info

Promotion box for Santé Group

Santé Group - Life that bit easier.

For a comprehensive suite of Employee Benefits & Wellness Solutions.

4.9

Excellent

TrustScore 5 out of 5

489 reviews

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4.9

All reviews

(489)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Efficient polite service

Efficient polite service, but I would have preferred some paperwork on my doormat both from you and Vitality as not all of us are savvy with IT these days.

27 April 2026
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a review. We can certainly arrange for a hard copy to be posted to you if that’s your preference. We look forward to working with you again.

Rated 5 out of 5 stars

Moving to Sante

Dan made the transition of my health insurance to Sante completely smooth and hassle-free, guiding me through every step with ease. This was then followed by Nikki, who did an outstanding job securing a fantastic premium renewal, along with a very welcome £150 voucher.

16 April 2026
Unprompted review
Santé Group logo

Reply from Santé Group

We are pleased that you found our services helpful and we look forward to working with you again! It's great to hear your positive feedback!

Rated 5 out of 5 stars

Luke was really helpful

Luke was really helpful, professional and attentive with getting my policy sorted for the best price. Very happy with the service thank you.

7 April 2026
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Reply from Santé Group

Thank you for taking the time out to write us a lovely review! We are pleased that you found our services helpful!

Rated 5 out of 5 stars

Excellent experience

Excellent experience over the last few years. Really understand our company needs and great at helping us get the best value for money.

Barbara D’Andrea is superb to work with.

9 March 2026
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Reply from Santé Group

It was a pleasure working with you and we look forward to supporting you again. Thank you for your lovely review!

Rated 5 out of 5 stars

Really straightforward process with…

Really straightforward process with helpful colleagues who were able to give me confidence in selecting the right option.

9 March 2026
Santé Group logo

Reply from Santé Group

We are pleased that you found our services helpful and we look forward to working with you again. Thank you for your kind words!

Rated 5 out of 5 stars

Very helpful

13 March 2026
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Reply from Santé Group

Thank you for taking the time out to write us a lovely review!

Rated 5 out of 5 stars

Nikki Thomson is such a great account manager.

Nikki is so good, advising and doing her best for me regarding my health insurance. The service takes all the stress of the process away.

23 February 2026
Santé Group logo

Reply from Santé Group

It was a pleasure working with you and we look forward to supporting you again. Thank you for your lovely review!

Rated 5 out of 5 stars

Fantastic process

Barbara D.andrea has been an absolute pleasure to work with at SanteGroup. She has kept us informed at every stage of the process and negotiated a really great deal for us. Would highly recommend!

12 March 2026
Unprompted review
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a lovely review! We are pleased that you found our services helpful and we look forward to working with you again!

Rated 5 out of 5 stars

Great service

Great service from Trish, who understood our needs and efficiently produced proposals and recommendations.

11 February 2026
Santé Group logo

Reply from Santé Group

Thank you for taking the time out to write us a lovely review! We look forward to continuing to develop our relationship!

Rated 5 out of 5 stars

Made life insurance simple and stress free

I had a really posetive experience with Sante Group when arranging life insurance. Carla explained everything clearly and made the whole process straightforward and trouble free. Any questions I had were answered quickly and in a way that was easy to understand. Carla was always helpful and responsive with follow up queries, which made me feel supported throughout. I'd definatley recommend them to anyone looking for a smotth and hassle free experience.

23 February 2026
Santé Group logo

Reply from Santé Group

Thank you for your lovely review! We are pleased that you found our services helpful! We look forward to continuing to develop our relationship!

Rated 5 out of 5 stars

Great customer service

Great customer service. Rob would schedule calls with me that were perfectly times around when we were due to renew our benefits and he'd take the time to explain everything in great detail.

1 February 2026
Santé Group logo

Reply from Santé Group

It was a pleasure working with you and we look forward to supporting you again. Thank you for your lovely review!

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