Santoromilan Reviews 

266
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company, especially praising the wonderful atmosphere and welcoming environment provided in store. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable during their visits, ensuring a completely smooth and personalized shopping journey. Consumers also highlight the high quality and excellent fit of the tailored suits, making every special life occasion truly memorable. Some reviewers were not happy with the slow customer service responses and ongoing difficulties regarding strict return policies and missing refunds. Others additionally noted frustrating problems with flimsy packaging, material defects, or damaged items received upon delivery.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the high quality, perfect fit,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Quality

Users describe positive interactions with quality, expressing great satisfaction with beautifully tailored... See more

Service

People report positive experiences with service, often praising helpful staff members, top quality products,... See more

Customer service

Customers consistently note mixed experiences with customer service, with some reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Going clothes shopping and not knowing you size or measurements or having any idea of what looks good is always daunting. However, from the moment I stepped into this Bluewater store, I couldn... See more

Rated 5 out of 5 stars

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a... See more

Rated 5 out of 5 stars

Great experience in the meadowhall store. Quality items at very reasonable prices. I wasn't quite sure on what to buy but Faye, in particular helped me try on a few items and was extremely helpful... See more

Rated 5 out of 5 stars

Visted Santero milan Westfield looking suit for my wedding found a lot of options great variety absolutely recommended if you want to find the best suit for your day. Great customer service specially... See more


Company details

  1. #26 of 29 best companies in Formal menswear shop

Written by the company

Mens formalwear


Contact info

4.0

Great

TrustScore 4 out of 5

266 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(266)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

The guys in the store are experts

The guys in the store are experts, they sized me up without even measuring. The quality of the suits is always great and every time I wear one of the suits I've bought from here I always get comments on how good they look. My favourite store.

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience great service nothing…

Great experience great service nothing to much trouble faye is brilliant sorted my wedding suits for the guys very professional gave really good advice been a couple of times now for suit fittings always has time for you thankyou faye much appreciated

17 November 2024
Unprompted review
Rated 5 out of 5 stars

1st time buying a suit

I'm very tall, very slim and struggled to find my Size, cath at meadowhall pointed me in the right direction and achieved a goal in a suit for a red carpet event. Very great full, super service. Thanks!

16 November 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing experience

The lovely Fay and the exceptional service received. A very knowledgeable lady who is articulate and classy which makes buying an absolute pleasure. Highly recommend the clothing and service.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Kyle & karen

Thank you so much for helping to make a wonderful day into an amazing day , all the gents looked gorgeous, especially Kyle & Wayne & of course my dad n brother. So thank you again for being part of this amazing day.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Donna was really knowlegable and helpful, she made my husband feel comfortable and we both felt very happy and made a really good purchase. Thanks so much.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Great communication and fantastic…

Great communication and fantastic service back and forth. Can’t believe the professionalism of Faith (I think that’s how you spell it) , she’s been an absolute gem!

Thank you for making us all feel comfortable throughout the process!

26 October 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear Jack, thank you for your lovely review. We are happy to hear you had a great experience with our staff member Faye at our Meadowhall store.
We hope your wedding day is as wonderful as you all are.
Thank you all for being so lovely. We look forward to seeing you soon.
Team Santoro

Rated 5 out of 5 stars

Excellent! Definitely recommend

Catherine was so helpful. We needed a 3 piece suit at the last minute and Catherine helped us to find and shoes and tie etc to match. Absolutely first class service and very friendly team.

25 October 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear Vicky, thank you for your lovely review. We are happy to hear you had a positive experience at our Meadowhall store.
Look forward to seeing you soon.
Team Santoro

Rated 5 out of 5 stars

If you want to stand out, visit Santoro

Bluewater branch is amazing! Been coming here for a while now and love how unique their stuff is, fantastic service, and always get compliments on clothes I buy from here. If you want to stand out, go to Santoro!

Special thanks to Andrew, Peter, Steve and Tommy who are all super helpful

25 October 2024
Unprompted review

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