Santoromilan Reviews 

Very helpful and friendly!

Very good shoe and comfortable

Andrew and Peter at the Bluewater store were so helpful getting a suit for my husband for our daughter’s wedding.
Nothing was to much trouble Andrew ordered in the correct size and they contacted me to let me know when it arrived in store
A great selection of suits to choose from
Thank you again for all your help

Walked in not having a clue anything about suits I asked faye for some advise and she couldn’t be more helpful, friendly and professional told me everything I needed to know I couldn’t be more happier thanks a lot 😎🙂🙂 would definitely recommend

Fantastic customer service from Faye. Made the whole experience effortless and put a huge smile on all our faces. Thank you.

Quality of the suit was fine, but avoid just for the outdated returns process, especially if you’re unable to visit stores and have to shop online for suits - as I have been ill! The company is not up to par with modern return processes like that of Suit Direct, where you request a return online and print a label in a drop-off location. I had to print a return form from my closest internet cafe (do they even still exist!?), fill it in by hand, then pay £20 at the post office to send the package off tracked, within time, and covers the cost of the suit if lost. If you’re someone who has to shop around online or even just prefers to do so, try a few options and return what doesn’t work for you, then I’d suggest going elsewhere where the return process is simpler and less frustrating.

**Update**
Response to the reply below:
Thank you for your sassy response – though I must say, it’s not a great look for customer service.

While I acknowledge that your returns policy is clearly stated on your website, that doesn’t change the fact that it is outdated, inconvenient, and not competitive with other brands in the same market. A good returns process should be seamless and user-friendly, not reliant on customers having access to a printer or paying significant fees to return an item.

Rather than taking a defensive stance, a more customer-centric and practical approach to feedback would be to consider how your policies compare to industry standards and whether they truly serve your customers’ best interests. After all, a frictionless shopping experience encourages repeat business.

Wishing you all the best.

**Further update**
Thank you for your prompt response. However, I must express my disappointment with the dismissive tone and lack of consideration for the customer's perspective. Suggesting that I invest in a printer to accommodate your outdated returns process, especially during a cost-of-living crisis, is both insensitive and out of touch with modern retail practices.

To put this into perspective, I had to pay 10% of the original purchase price to return the items. This additional cost is a significant burden on customers, particularly when many retailers offer free and straightforward return options.

Research indicates that a 5% increase in customer retention can result in a 25% to 95% increase in revenue. Furthermore, companies focusing on customer retention can be up to 60% more profitable than those prioritising acquisition. (thinkimpact report)

Additionally, a recent consumer report revealed that 57% of shoppers are willing to abandon a brand entirely after a poor post-purchase experience, such as a cumbersome returns process. (business wire report)

In today's competitive market, many retailers are streamlining and automating their return processes, leading to increased customer satisfaction and loyalty.

By modernising your returns process, you could enhance customer satisfaction, reduce churn, and ultimately boost profitability. Dismissing customer feedback and suggesting they invest in equipment to comply with your outdated procedures is not a sustainable business strategy.

I hope you consider this feedback constructively and evaluate how aligning your return policies with current industry standards can better serve your customers and benefit your business.

Best regards.

**Last update**
LOOOOOL 🤣🤣 what a response, I kinda respect it.

Best wishes for the future.

Some of the best customer service I have ever experienced! The Bluewater store were able to help with my fiancé’s wedding suit and sorted the perfect size for him. Highly recommend to anyone looking for suits!

I cant say enough about the service and the suits in this shop they were absolutely brilliant they fitted me and my son with matching suits that fitted like they were made for us, they looked amazing on the day and we had so many comments. Thanks again will 100% shop with you again.

Excellent service and quality very happy

Exceptional service. Friendly, approachable, patient, and filled all our needs. A brilliant shopping experience 5*****

Really good first order. Lovely suit at a great price, and they made sure it was delivered on time for a wedding I’m going to. Excellent experience.

Tommy has always gone above and beyond for our family. We chose Santoro for our first family wedding and the team did such a brilliant job that we came back for another wedding suit order. Tommy and Vince have been brilliant and we cannot wait to see our new suits. These guys are our official wedding suit providers!

I took to the advice give Milano Couture a go from a member of my fiancé's family and I was very happy I did.

First and foremost, the advice I got from the manager Faye was very informative, helpful and genuine. At no point did did I feel like I was being pressured into a sale and I was made to feel that any and all questions were valuable.

After being in the market for this suit for some time and trapsing around many different shops and not finding anything that was to my taste, I was very grateful for Faye's help and I now have both my suit and the name of an affiliated taylor in case I lose/gain weight before the wedding.

I would strongly recommend Milano Couture if you are in the market for a suit, it is a huge weight off of my mind and I am grateful for the help the staff gave. 5/5.

Fantastic service with lovely gents who knew what size my partner was with out even measuring.

Picked out a fab suit along with some causal items .

Lovely service and made me, the female feel welcome and included my opinion.

Thank you for the fab experience.

Will be back to the Bluewater store.

Faye was super helpful with picking out the best suit and was really polite 10/10 would recommend

Faye was very helpful and very polite, highly recommend

Was given a 2 week delivery date, yet item arrived after 3 weeks after having to chase and complain wheres my order! Was told not in stock but should have been contacted and told earlier as i had an event to attent and this had me worried if it will arrive on time and if i had to cancel and source new suit elswhere

We visited the Meadowhall shop just before Christmas, I bought a coat after trying the coat on. Just after Christmas I put the coat on to go out, as I put my arm in the sleeve I felt something wrong with the lining ( the lining had not been sewn together) I took the coat back and was told they would repair the coat, I refused and asked for a replacement. The manager point blank refused to exchange the coat , we went back a second time as we didn’t take the receipt the first time. We were still told they would only repair the lining not exchange saying well you tried it on you should have noticed then. So if buying anything from this shop I suggest fully checking first .