Santoromilan Reviews 

Andrew was fantastic helping me to find a look for my wedding, he was very patient and professional despite the shop being busy. My fiancee and mother were with me during the process and he took time to include them and be very attentive throughout. He is a credit to Santoro!

I would not recommend this store. I bought a suit for my son. When I removed from suit bag the stitching loose and open/torn. Took it back to Store 2 days later and was told yes it is faulty but we dont do refunds. Manager extremely rude and unhelpful. Another customer picked up a suit whilst we were there and the button fell off.

This was a wonderful service. I came here to get my size and a T-shirt and trousers and the customer service was excellent. I went away happy I’ll be definitely visiting here again thank you Savio. Thank you Devang.

I’ve sent numerous emails over 1 week on an order and even paid the £9 return to sent larger size due to being way to small even though the suit size is what I always wear. Wouldnt mind it just what I want. Shocking customer service.

I think it's a good buy, although size 10 selected feels like 9½. Delivery time was good with prompt communication. Pricing is good, well packaged and looked exactly like what was posted.

*UPDATE: I was asked to remove this review by the company and they would then reimburse me for the return postage cost. I agreed to do it once everything had been resolved, which I think is fair enough. This was over 2 weeks ago and I am still waiting. When I have followed up with them, I'm told their manager will only refund me after I remove the review! They clearly care more about a bad review than customer satisfaction. Absolutely appalling customer service*

Website advertises free returns so I ordered more than one size to try. Returns are not free and customer services are not very helpful. They should stand by what they advertise.

It was good but returns and exchanges i believe should be free as it is hit and miss with sizes .

All okay, quick delivery

Avoid avoid avoid. Sent a suit back for exchange and received nothing back. No suit no communication no refund at this point I am £300 down with no way to contact them other than an email address that nobody responds from. Scammers!!!!!

Very good quality shoes at a fantastic price with very quick delivery. Excellent service.

the staff, Donna and Rob really know what they're doing. they have a great eye for what looks good on you and how well something will fit, they are also really engaging and make it a comfortable experience.

5 Star for the suit, 3 star for customer support saved at the death!

Fast delivery good service as always
Thanks

The suit is amazing

AVOID AT ALL COSTS.

My experience of dealing with this company has been extremely poor.

I regularly e-mailed customer service regarding the status of an order purchased in February. I didn’t receive the order until the middle of March. The order I received had clearly been worn as it had marks on it.

I returned the item to be told I would not be entitled to a refund due to returning outwith timescales. However, I had originally not been given a timescale or tracking for my order.

After a long e-mail exchange back and forward. I was told I would be refunded but another jumper had been sent out to me instead, which was not what I wanted. I was told to return the jumper as an error had been made on their end, and they would refund me for the original purchase as well as the cost for postage.

I returned the item in good faith that their promise (which is in writing) would be honoured. I was refunded the cost of the jumper but not the postage I had paid for to compensate their error.

I have since sent several e-mails querying this refund to be ignored.

I have raised the issue with Trading Standards.

I would recommend avoiding this “company” at all costs.

We have been here several times now in the Bluewater store, as we are getting married in June, and we came in looking for Marc Darcy suits for the groom and groomsmen. Andrew and Peter were very professional and efficient. They helped my fiancé and my dad find the perfect suit, and the whole process was smooth and easy. I 100% recommend

Quick delivery. Had been looking for a brown shirt for a while and this one fitted and looked great.

The material of the suit is excellent , it’s worth buying.

Great service and speedy delivery