Santoromilan Reviews 

267
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company, especially praising the wonderful atmosphere and welcoming environment provided in store. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable during their visits, ensuring a completely smooth and personalized shopping journey. Consumers also highlight the high quality and excellent fit of the tailored suits, making every special life occasion truly memorable. Some reviewers were not happy with the slow customer service responses and ongoing difficulties regarding strict return policies and missing refunds. Others additionally noted frustrating problems with flimsy packaging, material defects, or damaged items received upon delivery.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the high quality, perfect fit,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Quality

Users describe positive interactions with quality, expressing great satisfaction with beautifully tailored... See more

Service

People report positive experiences with service, often praising helpful staff members, top quality products,... See more

Customer service

Customers consistently note mixed experiences with customer service, with some reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Going clothes shopping and not knowing you size or measurements or having any idea of what looks good is always daunting. However, from the moment I stepped into this Bluewater store, I couldn... See more

Rated 5 out of 5 stars

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a... See more

Rated 5 out of 5 stars

Great experience in the meadowhall store. Quality items at very reasonable prices. I wasn't quite sure on what to buy but Faye, in particular helped me try on a few items and was extremely helpful... See more

Rated 5 out of 5 stars

Visted Santero milan Westfield looking suit for my wedding found a lot of options great variety absolutely recommended if you want to find the best suit for your day. Great customer service specially... See more


Company details

  1. Formal menswear shop

Written by the company

Mens formalwear


Contact info

4.0

Great

TrustScore 4 out of 5

267 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(267)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The exceptional service at Santoro in…

The exceptional service at Santoro in Westfield Shepherd's Bush left a lasting impression on me. The team's expertise in style and fit, paired with their keen attention to detail and utmost professionalism, truly made my shopping experience delightful. The quality of both the suits and the service was outstanding.A heartfelt thanks to Safi, Sardar, and Divan.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Visted Santero milan Westfield looking…

Visted Santero milan Westfield looking suit for my wedding found a lot of options great variety absolutely recommended if you want to find the best suit for your day. Great customer service specially Devang great guy friendly and great advice and service. 5*

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Santoro in Westfield Shepherd’s Bush…

Santoro in Westfield Shepherd’s Bush gave me the best customer service I’ve ever experienced. Their professionalism, attention to detail, and unmatched knowledge of style and fit made shopping a pleasure. Top-quality suits with top-quality service.

Thank you Safi, Sardar and Divan

5 December 2025
Unprompted review
Rated 3 out of 5 stars

Great products

Great products, shocking packaging! A massive box was sent for a shoe box and a belt. The belt was loose inside the huge box and the shoe box was damaged! Great products though!!

21 November 2025
Rated 5 out of 5 stars

Great experience in the meadowhall…

Great experience in the meadowhall store.
Quality items at very reasonable prices. I wasn't quite sure on what to buy but Faye, in particular helped me try on a few items and was extremely helpful throughout.

All in all, we will definitely be returning to the meadowhall store. 10/10

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely shopping experience…

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a few items on and made our in store experience fantastic. We will be definitely be returning. Thank you.

21 November 2025
Unprompted review
Rated 2 out of 5 stars

I received 3 pairs of the 4 pairs of…

I received 3 pairs of the 4 pairs of shoes that was ordered and paid for, this after 3 weeks. I was sent a notice of refund of part amount of the 4th pair of shoe without any explanation whatsoever why it was not sent, Part refund! not even full refund of the shoe that never got to me!!

10 November 2025
Rated 5 out of 5 stars

Highly Recommended

I would definitely recommend Santoro Milan because I got The Santoro Milan Vinciguerra Loafers in navy blue from them and their delivery is really fast too. Great service by the manager Shiv for his quick and dynamic role in making sure my shoes for my wedding arrive before i fly out. 👍🏻

31 October 2025
Unprompted review

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