Santoromilan Reviews 

Returned product ,no refund given , staff not aware of own return policy. Was promised an update in few days ,after 3 weeks no contact. I had made a dispute via credit card company , as company gone radio silent.👎

Excellent service

I was told by Chloe that “I can see on our system everything was fulfilled”. Yet when I opened the box the jacket was missing. It was not there.

Because she said in an earlier email to me: “In Eton, we have the waistcoat in size 42, but the jacket is only available in size 40. Please let me know if you’d like to proceed with these sizes.Sorry about this! Best, Chloe”

But I have still been charged for it.

Absolutely amazing staff at meadow hall the attention to detail is outstanding and immaculate with in the store the staff can't be any more attentive to their customers I can not thank them enough for what they have done for my son pure quality throughout. I would definitely recommend them for any occasion.

I liked the suit, but communications regarding changing the size of the suit trousers were poor, and I’m still awaiting a response to my most recent email.

Wayne at meadow hall store in Sheffield was amazing. I took my son for his first black tie suit and with Wayne’s expertise we got a beautiful suit, shirt and shoes - fully kitted out. Thank you so much for all your help and making my son feel so comfortable. Emma.

Having purchased a shirt from the meadowhall store in Sheffield on 27/09/25 with the aid of the sales assistant who advised the shirt was the right size even though I stated it felt too small she advised it was how you wear them.

On arriving home and trying it in again it was too small I returned to the shop 29/09/25 to state this and asked for a refund but this was rejected and stated that an exchange was only available even though when being served was I told advised this, I was asked to call in the week and speak to Garry (Manager) I have phoned 5/6 times but no Garry.

I have visited store again today 10/10/25 and spoke to the sales assistant who aided me when I purchased and stated no refund could be given and all honesty was damn right rude.

I would highly recommend not using this company as they miss sell clothing to bolster sales without thinking of customer satisfaction.

Quick delivery and exactly as sold. Packaged well.

We always admire the suits at the Meadowhall store and today my partner got a beautiful one! The store assistant Courtney was helpful, friendly and welcoming- highly recommended!

Going clothes shopping and not knowing you size or measurements or having any idea of what looks good is always daunting.

However, from the moment I stepped into this Bluewater store, I couldn't have received a more enjoyable shopping experience.

Peter was absolutely fantastic and it felt like being with a personal shopper. He helped me with sizes and styles, explaining the best way to mix and match to get multiple outfits, got me set up with shoes and even trimmed a belt in store to get the best fit.

I came out knowing I'll look amazing and it was such a confidence boost. I couldn't possibly praise Peter and the store any more if I tried.

Made an order which was no longer required. Returned and refunded promptly with fast replies to emails etc. I received good customer service

Great product and great delivery..very happy with my new shoes..

Waited 6 weeks for shipping. They hadnt even shipped it. They raised a collection with DHL, but nothing was posted, they refused refund. DHL confirmed nothing was posted and I sent in the confirmation, they still refused to refund. I raised a charge back with the bank, which the seller disputes. Massive inconvenience as I wanted the item for an event and nothing but customer service failure following.

Same as in photos. Delivered on time

My husband went to your store at Blue water shopping centre.
He liked a three piece suit and was told by your staff that it would cost £450, but when he came back home, we checked online and found it for £235!!!
We didn’t purchase it.
Plus your online return policy stinks and sounds like you are looking for any reason to refuse a return.
PLEASE MAKE SURE YOU READ THEIR RETURN POLICY.
Dont bother replying with a bad attitude, I have read all your replies.

Great production but only part of my order arrived and Ino explanation given.
I found after sales difficult to navigate. Online only

Their stock on the website doesn't reflect their true stock levels in reality. Id suggest you invest in a stock checker/admin clerk to save yourself the issues that follow on for this one simple issue.
In addition whoever is supposed to be fulfilling these orders I suggest they become more productive and instead of waiting for a customer to chase their order, contact them first to advise their order cannot be fulfilled.
It took a week and a half after placing my order for me to contact due to the lack of updates to then be told that the sizes i had ordered were unavailable and to be offered the next size up. Which as I'm now too close to the date of the event I accepted this alternative. The order was picked shipped and delivered very quickly, for me to then only be disappointed once more when there were items missing. I am now awaiting action from customer service who will probably offer a refund for missing items as the event is tomorrow and I doubt they have the ability to deliver on these. Will never use again.

Big thanks to Fay for her great service, my 4th time buying from here and never left disappointed!

Took a while to tell me unable to fulfil my order, replacement option agreed and arrived super fast.