Santoromilan Reviews 

267
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company, especially praising the wonderful atmosphere and welcoming environment provided in store. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable during their visits, ensuring a completely smooth and personalized shopping journey. Consumers also highlight the high quality and excellent fit of the tailored suits, making every special life occasion truly memorable. Some reviewers were not happy with the slow customer service responses and ongoing difficulties regarding strict return policies and missing refunds. Others additionally noted frustrating problems with flimsy packaging, material defects, or damaged items received upon delivery.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the high quality, perfect fit,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Quality

Users describe positive interactions with quality, expressing great satisfaction with beautifully tailored... See more

Service

People report positive experiences with service, often praising helpful staff members, top quality products,... See more

Customer service

Customers consistently note mixed experiences with customer service, with some reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Going clothes shopping and not knowing you size or measurements or having any idea of what looks good is always daunting. However, from the moment I stepped into this Bluewater store, I couldn... See more

Rated 5 out of 5 stars

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a... See more

Rated 5 out of 5 stars

Great experience in the meadowhall store. Quality items at very reasonable prices. I wasn't quite sure on what to buy but Faye, in particular helped me try on a few items and was extremely helpful... See more

Rated 5 out of 5 stars

Visted Santero milan Westfield looking suit for my wedding found a lot of options great variety absolutely recommended if you want to find the best suit for your day. Great customer service specially... See more


Company details

  1. Formal menswear shop

Written by the company

Mens formalwear


Contact info

4.0

Great

TrustScore 4 out of 5

267 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.0

All reviews

(267)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot recommend Santoro in Bluewater…

I cannot recommend Santoro in Bluewater highly enough. We got my suit, the groomsmen’s suits, and one of the bridesmaid's suits from here – and the entire experience was seamless from start to finish.

Peter and Tommy looked after us brilliantly. Their attention to detail, knowledge, and genuine care made the whole process feel relaxed and enjoyable – even when things got a bit last minute.

I ended up losing a significant amount of weight just before the wedding and needed a completely new suit only two weeks out. They didn’t panic – they just calmly got it sorted. No stress, no pressure – just solutions and support. The new suit fit like a dream, and I felt incredible on the day.

If you're looking for a team who actually care and want you to look and feel your best, Santoro is the place to go. First-class service, top-quality suits, and two genuinely lovely blokes who make you feel like nothing is too much trouble.

Thank you, Peter and Tommy – you made a huge difference to one of the most important days of my life.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect wedding suit experience

Went to purchase my wedding suit from Bluewater - visited over 8/9 stores. Santoro had the best quality suits from all of them and a super helfpul team. Demi from Santoro helped advise me on the perfect suit, waiting patiently as I tried different options, helping me take photos to share with my family for their opinion and then advising me on additional alterations to get the perfect tailored fit for my wedding. Great support also from Andrew and Steve in the team who provided advice and shared suggestions for the best purchase.

Thank you to all and will be recommending Santoro Bluewater to all!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Andrew was fantastic

Andrew was fantastic. I have strange proportions and spent the day struggling to get a suit that fits and he was excellent. Helped me get something that fits and was stylish for the races. Cheers Andrew!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Leather Men's Washbag

The item I purchased for my hubby is great. Very good quality and a good size. Also, the communication I had with customer care was superb. Really felt I mattered. Thank you for a very good product and service!

8 July 2025
Rated 5 out of 5 stars

Wedding suit

I was struggling to find a suit for my wedding until I walked into here. They have an amazing selection and Andrew couldn't have been any more helpful. Great experience from start to finish.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

DAN THE MAN

Great experience at the sheffield meadowhall Store. Danny was really helpful and down to earth, really made it feel like fun when I normally find suit shopping stressful. Thanks a lot man 🤝🏻👑

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Recommend this store

I actually visited Skopes first but the staff were ignorant and rude so I left. Stumbled on this store by chance and so glad I did Faye and Shivvi were amazing and gave a first class service. My son left happy with his suit for prom

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, knowledgeable, went above and beyond to give us exactly what we needed, even though we didn’t know what that was. Would highly recommend and will come back.

21 June 2025
Unprompted review
Rated 4 out of 5 stars

Customer services are excellent

Didn't receive parcel,
Had a chat with Chloe at their customer serves today, it seems DHL didn't get the delivery out of Cambridge and in to Norfolk,
Chloe understood my circumstances and offered me a full refund, I've only heard good things about Santoromilan and hopefully I'll get the chance to purchase one of their suits in the future...thanks again for your help today

12 June 2025
Rated 1 out of 5 stars

I’ve been in dispute with the company…

I’ve been in dispute with the company for a refund for just under two weeks now, and the communication has been poor. I haven’t received anything, not even an email confirming the refund. I’m concerned it feel like I have been scammed. The quality of the suit felt like plastic, and I sent it back the next day. Of course, it’s taking them a long time to process the refund, which is horrible. I wouldn’t recommend this company at all this is my hard earned money I expect it back as soon as possible

5 June 2025
Unprompted review
Santoromilan logo

Reply from Santoromilan

A very strange comment to make saying our high end quality suit felt like plastic. Thankfully we don’t really value your review/opinion.

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