Sapphire Water Softeners Reviews 44

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, friendliness, and extensive knowledge. Many people appreciate the quality of the products and the competitive pricing, often noting the significant benefits of soft water in their homes. Consumers frequently mention the efficient installation process and the helpful advice provided, with many commending the company for their reliability and attention to detail. The ongoing support, including salt deliveries and aftercare, is also highly valued by customers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Product

Reviewers mention positive feedback about the product. Customers are very pleased with their water softeners,... See more

Price

Users describe positive interactions with price. Many reviewers highlight that prices are competitive and... See more

Quality

Customers had positive experiences with quality. Many reviewers are pleased with the water softener, noting... See more

Based on these reviews

Rated 5 out of 5 stars

We had our water softener installed by Sapphire. Chris came, very informative, gave us suitable options, no pressure selling. Professional service, never looked back, no more limescale on glass and ch... See more

Company replied

Rated 5 out of 5 stars

We wanted to get rid of limescale problems, Chris visited tested our water and explained how the system worked. He asked how we wanted the system installed so that we had a normal drinking water tap b... See more

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Rated 5 out of 5 stars

Had a softener installed by Chris 12 years ago . It is still working perfectly. Prior to installation Chris tested the water etc , explained how it all worked and completed the installation with no... See more

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Rated 5 out of 5 stars

Sapphire installed our water softener several years ago. The process was very easy and it has worked very well. I let Chris know when we need more salt and they deliver it within a few days. They... See more

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Rated 5 out of 5 stars

Really cannot recommend Chris enough. He arrived when he said he would, explained the options to us and gave us a competitive quote. His plumbing was very neat and tidy, he left everywhere clean, a... See more

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Rated 5 out of 5 stars

Chris installed my water softener and we have never regretted it. Scaled up kettles and cloudy shower doors are now a thing of the past. Chris explained the systems available and helped us with locati... See more

Company replied

Rated 5 out of 5 stars

I can’t fault the experience we had with Sapphire! Chris was extremely knowledgeable and helpful. He talked us through the pros and cons of the 2 machines we were considering and personalised his ad... See more

Company replied

Rated 5 out of 5 stars

I have been using Sapphire Water Softeners for 10 years. Chris installed a water softener in my previous property and the one I live in now. He is always very polite, very tidy and does an amazing job... See more

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Rated 5 out of 5 stars

Chris and Mel practice first class customer service, care for customer’s properties and attention to detail. I know I can trust Chris to do a good job for a fair price. Used for over 10 years, two ins... See more

Company replied

Rated 5 out of 5 stars

Sapphire Water Softeners is a wonderful family run business. We have been using this company for years now ever since we purchased our first water softener. They are so professional, reliable and abov... See more

Company replied

Rated 5 out of 5 stars

We inherited our water softener when we moved in to our new house. Chris was recommended to us. He was really informative and explained everything and it’s working perfectly. Really pleased. Lovely to... See more

Company replied

Rated 5 out of 5 stars

Chris is a true professional. He had great trouble getting to our water pipe buried in a 1920s brick wall. He persevered for hours and got the job done. Customer service of the company is first clas... See more

Company replied

Rated 5 out of 5 stars

After some research on the internet about water Softner suppliers and installers, Sapphire come out highly recommended. I gave Chris a call and straight away I felt I had picked the right company. The... See more

Company replied

Rated 5 out of 5 stars

Polite and informative throughout, and gave clear advice on which product would be most suitable for us. Very quick turnaround time, competitively priced, and the work was carried out efficiently. Wou... See more

Company replied

Rated 5 out of 5 stars

Chris installed our softener system a few years ago and have used him ever since for replacement salt. He’s a lovely guy and the family all help with the business. Very respectful of the property when... See more

Company replied

Rated 5 out of 5 stars

Has made a great impact on our water quality and usage, you really can feel the benefits and can tell the difference. Chris is extremely professional and very personable, he has great attention to det... See more

Company replied

Rated 5 out of 5 stars

All the reviews I've read about Sapphire Water Softeners are rated as 5 stars and rightly so. Following an initial visit to discuss where the water softener could be installed, Chris installed it in o... See more

Company replied

Rated 5 out of 5 stars

Really pleased with Sapphire Water Softeners. I'm amazed of the quality of water and how soft it is, it's made a big difference. Would also like to thank Chris for his knowledge and installation, too... See more

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Rated 5 out of 5 stars

An awkward piping to the installation but very efficiently done. Softener working straight away and absolutely no problems since fitting it also no more scale around the taps etc. very satisfactory... See more

Company replied

Rated 5 out of 5 stars

Have used this Company for several years. Chris installed our water softener in 2019 and we have purchased our salt from him ever since. First class service and would thoroughly recommend.

Company replied

Rated 5 out of 5 stars

We had issues with a very old water softener. Chris came round twice to try and repair it but unfortunately it wasn't successful. So, we had a new one installed. Chris spent a lot time with this... See more

Company replied

Rated 5 out of 5 stars

Our very old water softener had stopped working and from the initial telephone enquiry to the day Chris came to fit the new unit we were impressed with the friendly, helpful and professional service... See more

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Rated 5 out of 5 stars

We chose to use Sapphire water softeners rather than some of the, 'big names' and we didn't regret it. We'd previously had a water softener through Harvey's and found them pushy and the after care not... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Sapphire Water Softnerers for more than 8 years. Chris has installed a softener in our home and one for each of the children's homes. He supplies the salt blocks for us as... See more

Company replied

Rated 5 out of 5 stars

Chris was great from the beginning. Attentive to detail and has done exactly as we agreed. When he could accomplish one of the tasks on the day, he provided a timeline and details on how he will deal... See more

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Rated 5 out of 5 stars

I came across Sapphire Water Softeners as I was researching getting a water softener 3 years ago; when Chris came to do the survey I knew straight away that I would pick his company because instead of... See more

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Rated 5 out of 5 stars

My previous water softener was coming to the end of it's life, after more than 10 years. Chris took some time to attempt a repair but, in the end, he had to fit a new machine. This has been working... See more

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Rated 5 out of 5 stars

No hard sell, polite, informative and a great job done. Followed up after to see all was ok and regularly scheduled salt when you need it.

Company replied

Rated 5 out of 5 stars

Outstanding Service from Start to Finish Chris provided a first-class experience from the initial consultation to the final installation. He was professional, knowledgeable, and kept me well-informed... See more

Company replied

Rated 5 out of 5 stars

Chris and his team have been fast, friendly and highly professional throughout the straightforward process. Our ageing softener and its associated over pressure pipework was surveyed and replaced... See more

Company replied

Rated 5 out of 5 stars

Can't fault anything. From initial quote to timescale of fitting and ingenious adaptation of installation site. Chris is the perfect tradesman.... seriously, don't look anywhere else!

Company replied

Rated 5 out of 5 stars

As we were undecided on where the equipment should be placed, we had a a couple of water softener suppliers provide us with a demonstration. Chris had solid knowledge, carried out a survey, provided... See more

Company replied

Rated 5 out of 5 stars

Chris came not many days after we moved in.We were fortunate enough to have the pipe work already in place but we made the decision to have a drinking tap installed and filter. All done with no fuss a... See more

Company replied

Rated 5 out of 5 stars

Excellent service with good aftersales service. The water softener has proved to be invaluable with a Combi boiler in a hard water area.

Company replied

Rated 5 out of 5 stars

We have been using for many years and great service from the initial enquiry, installation and then the regular salt deliveries. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Sapphire Water Softeners provided an excellent service from our initial meeting to final installation. Chris provided various options of water softeners & taps, very clear & concise instructions for... See more

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Rated 5 out of 5 stars

We recently had a reverse osmosis system installed by Sapphire Water Softeners, and the whole experience was excellent from start to finish. The process was handled professionally, with clear communic... See more

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Rated 5 out of 5 stars

Great company and service from initial contact, to installation and regular salt deliveries. Very knowledgeable and friendly team. Have recommended sapphire water softeners many times.

Company replied

Rated 5 out of 5 stars

Very professional and informative. All prices given clearly and explained. Great service. Thanks

Company replied

Rated 5 out of 5 stars

Chris was efficient and professional throughout. His prices were competitive. We have already recommended Sapphire to friends.

Company replied

Rated 5 out of 5 stars

First-class service from Chris at Sapphire Water Softeners - always helpful, polite and professional. Highly recommended for installing water softeners and aftercare.

Company replied


Company details

  1. Water softening equipment supplier

Written by the company

Sapphire Water Softeners is a family run business based in Smarden, Kent. The company was launched in 2008 by Chris Dyer, who had a background in installing water treatment equipment for a local company. Taking great pride in a reputation for quality installations and personal service, Chris carries out the survey and installations himself, ensuring continuity from start to finish. Mel takes care of the administrative side of the business and is often the first point of contact on the telephone. This customer care continues with a delivery service offering great value on consumable products too. If there are any problems, we act to resolve them as quickly as possible with minimal fuss and, again, there is a huge bonus in being local. We always do our utmost to go the extra mile for our customers who place their trust in us. We cover the whole area of Kent and Southeast London including Ashford, Broadstairs, Bromley, Canterbury, Dartford, Deal, Dover, Faversham, Folkestone, Herne Bay, Hythe, Maidstone, Margate, Medway, Orpington, Ramsgate, Sevenoaks, Sidcup, Tonbridge, Tunbridge Wells and Whitstable. Sapphire Water Softeners are an independent supplier of high-quality, non-electric water softeners and related drinking water solutions. We also supply and deliver block, tablet and granular salt for all types of water softeners and we are especially proud of the personal service we offer. To fully appreciate the difference soft water makes in your home, call 0800 29 85 185 or e-mail us to arrange your free ‘in home’ survey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

44 reviews

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Rated 5 out of 5 stars

Sapphire Softeners - Great friendly and professional service

Chris and his team have been fast, friendly and highly professional throughout the straightforward process.
Our ageing softener and its associated over pressure pipework was surveyed and replaced within two weeks of initial free onsite review.
The attention to detail and level of service is second to none.
Would highly recommend Chris and his team.
Thank you.

26 February 2026
Unprompted review
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Reply from Sapphire Water Softeners

Thank you very much Simon, brilliant view!

Rated 5 out of 5 stars

Polite and informative throughout

Polite and informative throughout, and gave clear advice on which product would be most suitable for us. Very quick turnaround time, competitively priced, and the work was carried out efficiently. Would highly recommend 👍

21 January 2026
Unprompted review
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Reply from Sapphire Water Softeners

Many thanks Toby, great review!

Rated 5 out of 5 stars

Very professional and informative

Very professional and informative. All prices given clearly and explained. Great service. Thanks

14 November 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you for the great review!

Rated 5 out of 5 stars

An awkward piping to the installation…

An awkward piping to the installation but very efficiently done. Softener working straight away and absolutely no problems since fitting it also no more scale around the taps etc.
very satisfactory all round

2 October 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you for the great review Bob.

Rated 5 out of 5 stars

Local and better than the 'big names'

We chose to use Sapphire water softeners rather than some of the, 'big names' and we didn't regret it. We'd previously had a water softener through Harvey's and found them pushy and the after care not great. Sapphire's quote was very competitive and they were able to install quickly. Chris was very friendly and communication was fantastic. He was punctual and worked really hard to install our softener in the wasted space in the corner of our kitchen. We are also now purchasing salt through sapphire as they are cheaper than our previous suppliers. I have no doubt if we need any after care sapphire will provide it to a high standard. We are very pleased with our softener. Having used one for more than 13 years we couldn't be without one in such a hard water area. It's saved us from lots of plumbing issues, our hair and skin are better and without limescale everything is easier to keep clean.

3 September 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you for the wonderful review Lucy.

Rated 5 out of 5 stars

Top Quality water Softner supplier and installer

After some research on the internet about water Softner suppliers and installers, Sapphire come out highly recommended. I gave Chris a call and straight away I felt I had picked the right company. They are friendly, polite and very professional.

7 July 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you for the wonderful review.

Rated 5 out of 5 stars

Great service

Great service. Great price.

21 July 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you for the review!

Rated 5 out of 5 stars

I would highly recommend Sapphire

I can’t fault the experience we had with Sapphire! Chris was extremely knowledgeable and helpful. He talked us through the pros and cons of the 2 machines we were considering and personalised his advice to our house. We found this invaluable and it helped us to make an informed decision.
When it came to install, as usually Chris was extremely polite and knowledgeable and even came back a few weeks later to add a missing part he’d found in our pipework when installing the softener.
I would highly recommend Sapphire if you’re looking for a water softener!

23 April 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you for the lovely review, very kind of you.

Rated 5 out of 5 stars

Outstanding Service from Start to…

Outstanding Service from Start to Finish
Chris provided a first-class experience from the initial consultation to the final installation. He was professional, knowledgeable, and kept me well-informed at every stage. I really appreciated his clear explanations of the available options, all delivered with absolutely no sales pressure. The installation went smoothly, and I’m extremely pleased with the end result.

23 June 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you George for the brilliant review.

Rated 5 out of 5 stars

Attempted repairs to old softener & install new one.

We had issues with a very old water softener. Chris came round twice to try and repair it but unfortunately it wasn't successful. So, we had a new one installed.

Chris spent a lot time with this, was very meticulous in his work and was very fair with the charges.

14 May 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you for the great review!

Rated 5 out of 5 stars

Exceptional Service

As we were undecided on where the equipment should be placed, we had a a couple of water softener suppliers provide us with a demonstration. Chris had solid knowledge, carried out a survey, provided good advice with practical solutions to our limited space, quality installation and overall, an exceptional service! I would recommend Sapphire Water Softener for all your water treatment solutions!

8 January 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you very much for the great review.

Rated 5 out of 5 stars

Terence Murphy

All the reviews I've read about Sapphire Water Softeners are rated as 5 stars and rightly so. Following an initial visit to discuss where the water softener could be installed, Chris installed it in our kitchen and it is neatly stored in a cupboard under the work surface with connecting pipework running out of sight in the kick board space below. All the work was carried out neatly and professionally. No hesitation in recommending Sapphire Water Softeners.

16 June 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you Terence, wonderful review!

Rated 5 out of 5 stars

New water softner

Chris came not many days after we moved in.We were fortunate enough to have the pipe work already in place but we made the decision to have a drinking tap installed and filter. All done with no fuss and very little mess. 100% from Chris great job thank you very much

13 May 2025
Unprompted review
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Reply from Sapphire Water Softeners

Lovely review, thank you very much.

Rated 5 out of 5 stars

Chris is a true professional

Chris is a true professional. He had great trouble getting to our water pipe buried in a 1920s brick wall. He persevered for hours and got the job done.
Customer service of the company is first class, I have now recommended them for at least four of our friends where Chris installed their softeners.
When we are running short of salt, all I do is send a text to Chris with the number of packs needed and Chris will make sure to deliver them promptly.

13 June 2024
Unprompted review
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Reply from Sapphire Water Softeners

Thank you for the great review!

Rated 5 out of 5 stars

Excellent service

I came across Sapphire Water Softeners as I was researching getting a water softener 3 years ago; when Chris came to do the survey I knew straight away that I would pick his company because instead of a pressured sales pitch I got honest answers to my questions and helpful advice on what's best for my circumstance. His professionalism made a great impression, he turned up promptly for the installation and did a fantastic job. Bulk buying the salt from him means that I can get the best value on the market, and I can get my yearly cartridges in the post when I message him and Mel that I need one. Chris is always friendly and ready to answer our questions, I hope if we ever move we'll still be in his catchment area. I would not hesitate to recommend Sapphire Water Softeners.

5 September 2024
Unprompted review
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Reply from Sapphire Water Softeners

Thank you very much for the wonderful review Iris.

Rated 5 out of 5 stars

Sapphire Water Softeners is a wonderful…

Sapphire Water Softeners is a wonderful family run business. We have been using this company for years now ever since we purchased our first water softener. They are so professional, reliable and above all friendly. Of all the services we use as homeowners they are definitely the best. I would highly recommend them.

27 May 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you for the wonderful review Christine

Rated 5 out of 5 stars

Chris was efficient and professional…

Chris was efficient and professional throughout. His prices were competitive. We have already recommended Sapphire to friends.

16 December 2024
Unprompted review
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Reply from Sapphire Water Softeners

Thank you very much Sara, lovely review!

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent, great knowledge on all products that are available, installation was quick, very reasonable price as well. I couldn’t be happier.

18 February 2025
Unprompted review
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Reply from Sapphire Water Softeners

Thank you Paula for the lovely review.

Rated 5 out of 5 stars

Great service

No hard sell, polite, informative and a great job done. Followed up after to see all was ok and regularly scheduled salt when you need it.

24 May 2025
Unprompted review
Sapphire Water Softeners logo

Reply from Sapphire Water Softeners

Thank you so much for the lovely review Karen

Rated 5 out of 5 stars

Water softener

Can't fault anything. From initial quote to timescale of fitting and ingenious adaptation of installation site. Chris is the perfect tradesman.... seriously, don't look anywhere else!

30 July 2024
Unprompted review
Sapphire Water Softeners logo

Reply from Sapphire Water Softeners

Great review! Thank you Gill very kind.

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