We had our water softener installed by Sapphire. Chris came, very informative, gave us suitable options, no pressure selling. Professional service, never looked back, no more limescale on glass and ch... See more
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Sapphire Water Softeners is a family run business based in Smarden, Kent. The company was launched in 2008 by Chris Dyer, who had a background in installing water treatment equipment for a local company. Taking great pride in a reputation for quality installations and personal service, Chris carries out the survey and installations himself, ensuring continuity from start to finish. Mel takes care of the administrative side of the business and is often the first point of contact on the telephone. This customer care continues with a delivery service offering great value on consumable products too. If there are any problems, we act to resolve them as quickly as possible with minimal fuss and, again, there is a huge bonus in being local. We always do our utmost to go the extra mile for our customers who place their trust in us. We cover the whole area of Kent and Southeast London including Ashford, Broadstairs, Bromley, Canterbury, Dartford, Deal, Dover, Faversham, Folkestone, Herne Bay, Hythe, Maidstone, Margate, Medway, Orpington, Ramsgate, Sevenoaks, Sidcup, Tonbridge, Tunbridge Wells and Whitstable. Sapphire Water Softeners are an independent supplier of high-quality, non-electric water softeners and related drinking water solutions. We also supply and deliver block, tablet and granular salt for all types of water softeners and we are especially proud of the personal service we offer. To fully appreciate the difference soft water makes in your home, call 0800 29 85 185 or e-mail us to arrange your free ‘in home’ survey.
Westover Oast, TN27 8NT, Ashford, Kent, United Kingdom
Chris and his team have been fast, friendly and highly professional throughout the straightforward process.
Our ageing softener and its associated over pressure pipework was surveyed and replaced within two weeks of initial free onsite review.
The attention to detail and level of service is second to none.
Would highly recommend Chris and his team.
Thank you.

Reply from Sapphire Water Softeners
Polite and informative throughout, and gave clear advice on which product would be most suitable for us. Very quick turnaround time, competitively priced, and the work was carried out efficiently. Would highly recommend 👍

Reply from Sapphire Water Softeners
Very professional and informative. All prices given clearly and explained. Great service. Thanks

Reply from Sapphire Water Softeners
An awkward piping to the installation but very efficiently done. Softener working straight away and absolutely no problems since fitting it also no more scale around the taps etc.
very satisfactory all round

Reply from Sapphire Water Softeners
We chose to use Sapphire water softeners rather than some of the, 'big names' and we didn't regret it. We'd previously had a water softener through Harvey's and found them pushy and the after care not great. Sapphire's quote was very competitive and they were able to install quickly. Chris was very friendly and communication was fantastic. He was punctual and worked really hard to install our softener in the wasted space in the corner of our kitchen. We are also now purchasing salt through sapphire as they are cheaper than our previous suppliers. I have no doubt if we need any after care sapphire will provide it to a high standard. We are very pleased with our softener. Having used one for more than 13 years we couldn't be without one in such a hard water area. It's saved us from lots of plumbing issues, our hair and skin are better and without limescale everything is easier to keep clean.

Reply from Sapphire Water Softeners
After some research on the internet about water Softner suppliers and installers, Sapphire come out highly recommended. I gave Chris a call and straight away I felt I had picked the right company. They are friendly, polite and very professional.

Reply from Sapphire Water Softeners

Reply from Sapphire Water Softeners
I can’t fault the experience we had with Sapphire! Chris was extremely knowledgeable and helpful. He talked us through the pros and cons of the 2 machines we were considering and personalised his advice to our house. We found this invaluable and it helped us to make an informed decision.
When it came to install, as usually Chris was extremely polite and knowledgeable and even came back a few weeks later to add a missing part he’d found in our pipework when installing the softener.
I would highly recommend Sapphire if you’re looking for a water softener!

Reply from Sapphire Water Softeners
Outstanding Service from Start to Finish
Chris provided a first-class experience from the initial consultation to the final installation. He was professional, knowledgeable, and kept me well-informed at every stage. I really appreciated his clear explanations of the available options, all delivered with absolutely no sales pressure. The installation went smoothly, and I’m extremely pleased with the end result.

Reply from Sapphire Water Softeners
We had issues with a very old water softener. Chris came round twice to try and repair it but unfortunately it wasn't successful. So, we had a new one installed.
Chris spent a lot time with this, was very meticulous in his work and was very fair with the charges.

Reply from Sapphire Water Softeners
As we were undecided on where the equipment should be placed, we had a a couple of water softener suppliers provide us with a demonstration. Chris had solid knowledge, carried out a survey, provided good advice with practical solutions to our limited space, quality installation and overall, an exceptional service! I would recommend Sapphire Water Softener for all your water treatment solutions!

Reply from Sapphire Water Softeners
All the reviews I've read about Sapphire Water Softeners are rated as 5 stars and rightly so. Following an initial visit to discuss where the water softener could be installed, Chris installed it in our kitchen and it is neatly stored in a cupboard under the work surface with connecting pipework running out of sight in the kick board space below. All the work was carried out neatly and professionally. No hesitation in recommending Sapphire Water Softeners.

Reply from Sapphire Water Softeners
Chris came not many days after we moved in.We were fortunate enough to have the pipe work already in place but we made the decision to have a drinking tap installed and filter. All done with no fuss and very little mess. 100% from Chris great job thank you very much

Reply from Sapphire Water Softeners
Chris is a true professional. He had great trouble getting to our water pipe buried in a 1920s brick wall. He persevered for hours and got the job done.
Customer service of the company is first class, I have now recommended them for at least four of our friends where Chris installed their softeners.
When we are running short of salt, all I do is send a text to Chris with the number of packs needed and Chris will make sure to deliver them promptly.

Reply from Sapphire Water Softeners
I came across Sapphire Water Softeners as I was researching getting a water softener 3 years ago; when Chris came to do the survey I knew straight away that I would pick his company because instead of a pressured sales pitch I got honest answers to my questions and helpful advice on what's best for my circumstance. His professionalism made a great impression, he turned up promptly for the installation and did a fantastic job. Bulk buying the salt from him means that I can get the best value on the market, and I can get my yearly cartridges in the post when I message him and Mel that I need one. Chris is always friendly and ready to answer our questions, I hope if we ever move we'll still be in his catchment area. I would not hesitate to recommend Sapphire Water Softeners.

Reply from Sapphire Water Softeners
Sapphire Water Softeners is a wonderful family run business. We have been using this company for years now ever since we purchased our first water softener. They are so professional, reliable and above all friendly. Of all the services we use as homeowners they are definitely the best. I would highly recommend them.

Reply from Sapphire Water Softeners
Chris was efficient and professional throughout. His prices were competitive. We have already recommended Sapphire to friends.

Reply from Sapphire Water Softeners
Communication was excellent, great knowledge on all products that are available, installation was quick, very reasonable price as well. I couldn’t be happier.

Reply from Sapphire Water Softeners
No hard sell, polite, informative and a great job done. Followed up after to see all was ok and regularly scheduled salt when you need it.

Reply from Sapphire Water Softeners
Can't fault anything. From initial quote to timescale of fitting and ingenious adaptation of installation site. Chris is the perfect tradesman.... seriously, don't look anywhere else!

Reply from Sapphire Water Softeners
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