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Sassi Junior è una casa editrice ecologica per bambini. Leggere, giocare, imparare è l'approccio ludico e allo stesso tempo educativo su cui si basa. Con i libri e libri-gioco Sassi, imparare non è mai stato così divertente!
Via Vicenza 23, 36030, San Vito di Leguzzano, Italy
4.7
3K reviews
Replied to 97% of negative reviews
Typically takes over 1 month to reply
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I absolutely love these books. However this time one of them (I bought 3, one for my daughter and 2 to give out to her friends) arrived slightly broken on the right corner. I know it’s a shipping issue, not due to them. Once again, their books are absolutely gorgeous!!
Excellent quality books! No problem with delivery. Great experience.
Disappointing experience with Sassi Junior. Their website says they ship to Europe, but they cancelled my order because they don’t ship to Portugal, and Europe starts with Portugal.
My daughter loves their Save the Planet – The Jungle puzzle book, but it came with a missing piece. Since it’s out of stock in Portugal, I offered to buy the complete puzzle again from their website (listed as an outlet for €3.50) and asked if they could simply send me the missing piece by post, covering all costs myself.
They refused, saying they don’t have individual pieces in stock and won’t take one from a complete product, even though I was literally offering to buy the complete product! Such inflexibility over a small request is really disappointing.
To the company reply:
Thank you for your message. I appreciate your response, but I would like to clarify that the refund was not a courtesy, it is the standard and expected procedure when an order cannot be fulfilled. While I understand the logistical limitations, the refund simply rectified a failed delivery, not an additional gesture.
Reply from Sassi Junior
We are truly sorry for what happened. Unfortunately, as we explained, we are unable to send individual missing pieces of a product due to company policy.
To our regret, there was a misunderstanding: we do ship to Portugal, of course, but not to Madeira for logistical reasons — the courier, which operates independently from our publishing house, does not deliver to the islands.
However, we would like to remind you that, as part of our sincerest apologies, we have issued a full refund for your order in an effort to make up for the inconvenience caused. Sadly, due to logistical constraints and company policy, we were unable to meet all of your requests, and we sincerely apologize once again.
Thanks sassi for the wonderful explanation and for the passion.
Great books and puzzles, beautiful edition. Very fast shopping to Poland.
We cannot wait to buy London puzzles in English.
Thank you. It was Worth it!
Come sempre veloci ed efficienti. Libri sempre imballati benissimo. Al prossimo ordine!
Sassi Junior è superlativo,i suoi libri non deludono mai.
Books are super nice and delivery is super fast! What would you like more;)
Both my son and I love the puzzles from Sassi Junior.
They are very well made and fun to put together. They are very large and include a simple storybook as well - so amazing value for the price. The delivery option is with DHL express - so a bit expensive, but at least it is secure and you get the parcel fast.
The products are beyond expectations and the customer service is the best I have seen so far. Very attentive and always ready to answer any questions in a very short delay. 5 stars well deserved.
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