Lovely purse just as described. I contacted them through Instagram to ask a question before purchase and got a response within the hour! Product arrived within a few days, beautifully packed it could... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful hat and expertly made! I love the draw string detail on the inside to adjust the size of the hat and the thin belt detail on the outside. Fab that the hat folds away into a bag too. I recei... See more
Company replied
Having seen and tried on The Backless elegant bonnet at an airshow, followed by a country fair, I decided I didn't need yet another hat; I have loads, and I wasn't going on holiday, so I didn't need... See more
Company replied
I have a plain, black wool jacket I bought for the autumn but the piece just needed something. I love jewellery that is a little bit different. Even querky. These two brooches worn together just below... See more
Company replied
Company details
- #92 of 283 best companies in Fashion accessories shop
Written by the company
As an environmentally focused retailer with a desire to support fashion that is sustainable and ethically sourced, we have everything you need to finish off that outfit and help you feel amazing inside and out. Our accessories range is carefully chosen for it's provenance, method and materials of manufacture and their beauty. The result is an eclectic mix of things that you won't find in your average shop and we are always searching for new and exciting adornments to improve our range. We believe that all women should aspire to be beautiful and confident; having the right accessories can really help. We love the Urban dictionary’s definition of Sassy. “possessing the attitude of someone endowed with an ungodly amount of cool”. Add to this a little bit of passion and you have what we would call a "Sassy Spirit".
Contact info
Julian Bower, LN11 9QN, Louth, United Kingdom
- 07510343376
- clare@sassyspirit.co.uk
- sassyspirit.co.uk
4.8
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sassy Spirit
Chas thank you for your swift response and 5 star review. I am delighted to hear that the basket was well received. This is a new line for 2022 so to get this feedback is really helpful.
Kind regards
Clare
Excellent service for a great product
Excellent service, speedy delivery for a great product as always
16 March 2022
Reply from Sassy Spirit
Ursula, very pleased to welcome you back as our customer. Thank you for taking the time to leave us a 5 star review. It is very much appreciated.
Kind regards
Clare
Sweet Pea’s are favourite flower and…
Sweet Pea’s are favourite flower and ideal for Mothers Day gift, website really easy to navigate, I have bought lots of handbags and scarves and all great value and quality, people always comment how much they love them
7 March 2022
Reply from Sassy Spirit
Karen, thank you for taking the time to write a lovely review. I am so pleased you love the brooch. Hope to help you with your shopping again soon.
Clare xx
Lovely goods quickly sent to me.
31 January 2022
Reply from Sassy Spirit
Jane thank you for the 5 star review, it is very much appreciated.
Kind regards
Clare
I was looking for an Amazonite stone…
I was looking for an Amazonite stone necklace for my daughter. I came across a very beautiful one on sassy spirit. I order Two . Claire was very helpful when I found out she didn’t have any and said she would contact her supplier. She did this very promptly letting me know how it went. She post them out on next day delivery with Hermes. Hoping they would arrive before Christmas. After a day I contacted Claire to say that my order hadn’t arrived. She was straight on to the company and let me know what was happening. She kept me well updated at every situation. Through no fault of her own the order got lost At Hermes. She reordered and sent it out straight away.
I would highly recommend this lady and her sassy spirit page. My necklace came and it is as beautiful as it looked on the page. I will be ordering again and recommending Sassy spirit to everyone I know . Awesome products customer service and price .
19 January 2022
Reply from Sassy Spirit
Tracy, your review is so very much appreciated. I am so happy you loved the necklace despite having had to wait for it's arrival! I love forward to welcoming you back as a customer again soon.
Clare xx
The pashmina and bracelet I ordered…
The pashmina and bracelet I ordered from Sassy Spirit are just beautiful! Clare was great with answering my questions. The package was sent in a timely manner and wrapped perfectly. I am so happy with my order and the service provided through Sassy Spirit. 5 stars all the way!
31 December 2021
Reply from Sassy Spirit
Richard / Camille thank you for taking the time to leave this review. I am so pleased Sassy Spirit met your expectations.
Clare xx
Bumblebee Scarf
I bought a scarf with bees on it for my mum for Christmas as she loves them! It came in brilliant time, lots of communication on the dispatch and delivery! And really really good quality, so soft and cosy! My mum loves it, will buy here in the future! Thank you so much! Keep up the good work!
28 December 2021
Reply from Sassy Spirit
Thomas this is a lovely review. Thank you for taking the time to write it. I am so very pleased to hear how much your mother loves her scarf. Merry Christmas to you both.
Clare
Quick delivery and recipient loved her…
Quick delivery and recipient loved her scarf hanger!!
26 December 2021
Reply from Sassy Spirit
Beth, thank you for taking the time to write this review, it is very much appreciated.
Reply from Sassy Spirit
Anthony, thank you for taking the time to leave a great review. Glad we met your expectations.
Bought some lovely gloves which are…
Bought some lovely gloves which are super warm and fit extremely well
8 December 2021
Reply from Sassy Spirit
Karen, I am so pleased to hear you love your gloves. Thank you for taking the time to leave such a nice review.
Kind regards
Clare
Stunning gloves
Gloves arrived quickly. Are for a birthday gift but the feel soft & look stunning.
24 November 2021
Reply from Sassy Spirit
Ann, thank you for taking the time to leave a review. It is very much appreciated. I hope your friend likes the gloves as much as you do.
Best wishes
Clare
Reply from Sassy Spirit
Thank you for taking the time to leave a 5 star review. Your feedback is very much appreciated.
after my basket bag broke after a…
after my basket bag broke after a couple of months i emailed to report it and sassy spirit very quickly sorted out another bag for me. so pleased a very happy customer.
22 September 2021
Reply from Sassy Spirit
Shelley, thank you for taking the time to leave a review. I do try hard to deliver quality customer service and I am delighted this issue was resolved to your complete satisfaction.
Excellent service fast delivery
Excellent service fast delivery. Each item was individually boxed which is a nice touch. Will use again would recommend.👍👍😊
26 August 2021
Reply from Sassy Spirit
Loraine, thank you for leaving a 5 star review and lovely feedback. I am so glad we more than met your expectations.
Clare
Lovely basket and good service
Lovely basket and good service. I ordered one that was too big at first, but Clare quickly resolved things and I got the size and design that is just right for me.
19 July 2021
Reply from Sassy Spirit
Sarah thank you for taking the time to leave a review and for giving such honest feedback. Enjoy your basket this summer and I hope to help you again in the future.
Clare
Customer service
Basket arrived promptly and was lovely but too big. One phone call, and as promised, refund minus postage in 5 days
18 June 2021
Reply from Sassy Spirit
Val, thank you for taking the time to leave such a positive review.
Great service
Great service. Ordered on Friday and earrings arrived on Monday. I would recommend Sassy Spirit, in fact I did when someone commented on my earrings the first time that I wore them.
14 June 2021
Reply from Sassy Spirit
Louise, thank you for such great feedback. If I could Trustpilot customers, you would get 5 stars for your lovely comments.
xx
Thrilled
Excellent service the scarf was perfect, very pleased I would thoroughly recommend.
19 May 2021
Reply from Sassy Spirit
Liz, many thanks for taking the time to leave a review. So pleased to receive such lovely feedback and 5 stars. Hope we can welcome you back again soon.
Clare
Great products to choose from
Great products to choose from. I used to buy from a retail outlet before we moved away. I'm so happy to find them online. Really lovely bags, great colours and exceptional value. Very easy to order online and to buy gifts which can be sent direct. I purchased a handbag, a basket for the summer and an organiser to fit into bags I already owned and can now use more effectively. Definitely worth checking out.
3 February 2021
Reply from Sassy Spirit
Rosemarie, thank you so much for this lovely review. I am so happy you have been pleased with the service and your purchases. I very much look forward to helping you again in the future.
Clare x
Reply from Sassy Spirit
Allison I really appreciate you taking the time to leave a review, thank you. I am so pleased you have been happy with your purchase and hope I can help you again in the future.
Clare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.